This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

All categories

Learn why GetApp is free

Quantum Metric

The Digital Experience Intelligence Platform

see alternatives

Quantum Metric Reviews

Filter reviews by


Overall rating


Company size


Industry


Time used


6 reviews

recommended

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Very good e-commerce analytics, but a high learning curve

Reviewed a year ago

Quantum Metric has improved our customer service and web development workflow. It has also helped us identify problem areas on our site as we look at potential re-development in the next 18 months.

Pros

The customer session feature has been very useful. It's allowed us to quickly identify both broader site issues and issues with individual orders in customer service. The search analytics are very useful and used all the time to optimize search.

Cons

It has a steep learning curve (the help dashboard is known as Quantum Metric University, and there is a serious amount of documentation to be found there). This is not for casual users and if your'e sharing top-line data with decision makers, you'll want to be sure you curate it so that you're not overwhelming them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It's the non-analytics platform to solve actual analytics problems

Reviewed 4 years ago

We save lots of money by fixing issues in minutes or hours, instead of days or weeks.

Pros

-It closes a lot of gaps between analytics platforms and actual user's experiences. -Allows us to quickly pinpoint issues before they get out of hand. -Helps us Find issues we never knew existed -Just using the trial we were given access to, for a couple months, allowed us to save hundreds of thousands of dollars in catching issues with the user experience. -Chuck Norris MIGHT be the real CEO...

Cons

-Finding the right place for a specific setting can be difficult at first, but just like all tools it's a learning curve, and unlike other tools - it is worth the learning!

Vendor response

Thank you for the excellent review Bryce, it has been a pleasure partnering with the TravelPass Group and working with you to uncover those hard to find unknown issues. Quantum Metric does automatically detect customer struggle, but as a last resort we send in Chuck to sort out the trouble makers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Excellent software for client management based on big data and artificial intelligence

Reviewed 3 years ago
Pros

There are many benefits to using the tool but the most interesting is that it allows you to obtain a general balance of the conditions of a client, his profile and number of times he visits a web page

Cons

Among its disadvantages it is that the automatic capture of events sometimes yields values of easy interpretation, it is required to be an expert analyst who can understand and analyze the information generated

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I would happily give 6 stars if I could

Reviewed 4 years ago
Pros

Addictive, invaluable, flexible and powerful. I can dig into issues wuickly and point my dev team right where they need to focus

Cons

It is addictive so you have to break away to get other work done. There is a bit of a learning curve at first that can be daunting to non technical team members initially.the

Vendor response

Many thanks for your review of Quantum Metric and always happy to hear from another addicted customer!

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

Share this review:

All the knowledge.

Reviewed 2 years ago

Whenever I have a question I start here to understand at scale what is happening and can dig into individual cases to make the abstract tangible.

Pros

The tool gives me the ability to constantly learn and easily understand what is happening in my site. That power is so great for making educated decisions.

Cons

Steep learning curve and requires a lot of technical support and hand holding. Though they do provide excellent. Coverage!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Access to customer interaction better than any other competitor.

Reviewed 4 years ago

We are able to see users interacting with our product and are better able to view friction and bugs on the site.

Pros

I like the ability drill down and being able to filter and see specific users who interact with specific elements on the site.

Cons

At times the User Interface is a little counter intuitive, like the awkward placement of "settings".

Vendor response

Thank you for the great review Scott and for the ongoing feedback. Our roadmap is largely driven by our customer feedback and will certainly include your comments. Looking forward to continuing to remove those tricky friction points and ensure a perfect customer experience for all ReservationDesk customers.

Select your country

10+ YEARS RECOMMENDING SOFTWARE

Ā© 2010-2021 GetApp. All Rights Reserved.
GetAppĀ® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.