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BestNotes
5
122
4
59
3
15
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud based electronic health records solution for clinics
Table of Contents
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BestNotes - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
BestNotes overview
What is BestNotes?
BestNotes is a cloud based HIPAA compliant customer relationship management and electronic health record database system designed specifically for the behavioral health and substance abuse industry. The primarily caters to small to midsized clinics and medical institutes. The solution helps to streamline practice workflow across clinics and other medical institutes.
BestNotes EHR module includes customizable templates and allows doctors and staff to maintain patient’s history, create and review treatment plans, build groups and share notes within the group members. The product can also setup one source of data entry to eliminate data duplication. The suite allows patients to build profiles and save their health information on the portal. Further, the medical professionals can directly communicate with the patients through the portal and book next appointment with them through integrated calendar feature. Through patient ledger feature, management can track patient charges, credit payment and create billing statements in the name of the patient. It also offers e-prescription feature through which prescriptions are directly sent to pharmacy with option for controlled substances.
BestNotes offer mobile based app for Android and iOS user which has features such as client management, task scheduling, digitally signing documents and share note. The solution comes with a flat monthly pricing model and does not require any upfront fees.
Starting price
per month
Pros & Cons
Patient Management
Customer Support
Note Taking
Ease of Use
BestNotes’s user interface
BestNotes pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.4
Customer support
4.7
Reviews sentiment
What do users say about BestNotes?
I like how user-friendly BestNotes is—it keeps everything in one place from progress notes, treatment plans, and assessments to scheduling and client communication.”
Select to learn more
Who uses BestNotes?
Based on 198 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
BestNotes's key features
Most critical features, based on insights from BestNotes users:
All BestNotes features
Features rating:
BestNotes alternatives
BestNotes
Starting from
12
/user
Per month
Carepatron
Starting from
23
/user
Per month
EHRYourWay
Starting from
No pricing info
SimplePractice
Starting from
49
Per month
BestNotes pricing
Pricing plans
Pricing details:
User opinions about BestNotes price and value
Value for money rating:
To see what individual users think of BestNotes's price and value, check out the review snippets below.
Justin P.
Director of Operations
Dr. M.
Director of Clinical Operations
BestNotes integrations (3)
Integrations rated by users
We looked at 198 user reviews to identify which products are mentioned as BestNotes integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 4.0 (1)
“This is the platform the VA uses for claims.”
Raquel S.
Founder and CEO
Integration rating: 3.0 (1)
“Utilizamos muito para métricas de dispositivos essenciais”
Rhyan M.
Estagiário de TI
Other top integrations
BestNotes customer support
What do users say about BestNotes customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of BestNotes customer support.
Widespread user sentiment highlights BestNotes’ support team as highly responsive, knowledgeable, and easy to contact for quick solutions.
A significant portion of users praise the onboarding and training, noting staff are patient, professional, and thorough in addressing questions.
Frequently reported by users, customer service is consistently described as friendly, accessible, and dedicated to resolving issues promptly.
Support options
Training options
To see what individual users say about BestNotes's customer support, check out the review snippets below.
“I like the accessibility of their support team, and willingness to provide training and support.”
Micah B.
CFO/COO
“I like having the ability to create templates that are suitable for providers without having to contact BestNotes for support. When I have needed to contact support they were very helpful in completing the task I needed, but they also educated me on their system and how to better use it for our needs.”
Justin P.
Director of Operations
“Scheduling can be a big barrier for clients getting services, as providers are quite busy and cannot answer their phone any given moment.”
Rachel A.
Outpatient Supervisor
BestNotes FAQs
Q. Does BestNotes support mobile devices?
BestNotes supports the following devices:
iPhone, iPad, Android
Q. What level of support does BestNotes offer?
BestNotes offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
