Bitrix24 vs Freshsales

monday.com

Salesforce Sales Cloud

Dynamics 365

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Brokerage Operations Specialist

I have yet to contact customer support to have this resolved.

Senior Data Analyst

In addition, I discovered that the customer service staff was quite accommodating and quick to respond to my questions.

Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Absence Management

Access Controls/Permissions

Accounting

Account Management

Activity Dashboard

Activity/News Feed

Activity Tracking

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Summarization

AI Writing Assistant

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Authentication

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Auto Update

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Intelligence

Business Process Automation

Business Process Control

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Campaign Personalization

Canned Responses

CAN-SPAM Compliance

Capacity Management

Case Management

Catalog Management

Channel Management

Chatbot

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

Users and use cases

Most reviewers indicate that Bitrix24 provides strong value for money, especially for small businesses, and most users consider the free plan generous. However, some reviewers feel that essential features are restricted to paid plans and the pricing structure can be confusing.

Value for money

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Integrations

Bitrix24 is a CRM solution with key features that include contact management, task management, and more.

Bitrix24

Web-based

Windows

Android

Linux

iPad

iPhone

Chromebook

Zoho CRM

Pipedrive

Trello

HubSpot CRM

HubSpot Marketing Hub

Basecamp

Insightly

Asana

Odoo 

Kommo

ClickUp

Microsoft Teams

monday CRM

Jira

Notion

Dropbox Business

SugarCRM

Basic

Standard

Professional

Enterprise

Frequent performance and speed issues

Marketing Expert

Your website will be slow if you will use widgets, like openlines and etc.

83% of reviewers feel negative about Performance and Speed. Users report frequent slowdowns, lagging interfaces, and delays in loading features, especially with heavy widgets or on mobile devices. Some reviewers say these issues disrupt workflows and reduce productivity, with occasional crashes or connection errors compounding the frustration. They indicate that manual updates and slow server responses are common, making the platform cumbersome for daily use. Reviewers often mention that these problems hinder efficient task completion.

Complex user account management

Fachinformatiker 

They should be careful because its against GDPR to not delete user data including the account on request.

Operation Head

Employees time spent on Bitrix24 is not there on the std module, these are bare min basic features If you have dismissed an employee from an organization or any employee has left, you cannot remove that person from Bitrix24

51% of reviewers feel negative about User Account Management. Users find managing roles, permissions, and account visibility confusing and limited. Some reviewers say it’s difficult to add or remove users, set access restrictions, or delete accounts, which raises privacy and compliance concerns. They report that onboarding new users and handling administrative tasks require extra effort and technical knowledge. Reviewers indicate that these challenges slow down implementation and create frustration for both admins and end users.

Steep learning curve and poor training

One of the main problems is that it can be difficult to use, and there are not enough instructional resources to help people understand how to use all of the features.

51% of reviewers feel negative about Training and Learning Curve. Users say the interface is not intuitive and requires significant time to learn, especially for beginners. Reviewers report that documentation, tutorials, and training materials are often incomplete or too basic, making it hard to understand advanced features. Some users find the abundance of modules overwhelming, leading to confusion during onboarding. They indicate that lack of clear guidance makes it challenging to fully utilize the platform’s capabilities.

Persistent bugs and system glitches

79% of reviewers feel negative about Bugs and Issues. Reviewers frequently encounter software bugs, crashes, and data synchronization problems, which disrupt their work and require repeated troubleshooting. Users say issues like disappearing files, notification overload, and authentication errors are common. Some reviewers report that glitches in core features—such as CRM, notifications, and integrations—cause confusion and sometimes data loss. They feel ongoing technical problems make the platform unreliable for critical business operations.

Slow and unreliable customer support

56% of reviewers feel negative about Customer Support. Users often experience long wait times for responses, with some reporting delays of several days or even weeks. Reviewers say support staff sometimes provide unclear or unhelpful answers, and issues are frequently left unresolved. Some users mention limited support hours and language barriers, making it difficult to get timely assistance. They indicate that poor support can leave them without access to services or solutions for extended periods.

Seamless social network integration

93% of reviewers feel positive about Social Network Integration. Users say integrating with popular social platforms like WhatsApp and Zoom simplifies communication with clients and team members. Some reviewers appreciate the familiar social media-like interface, which makes sharing updates and documents easy. They find that connecting marketing tools and consolidating social feeds within the platform saves time and reduces the need for multiple apps. Reviewers indicate that these integrations help keep communication active and accessible for everyone.

Unified collaboration platform

Key Account Manager

Bitrix24 improve productivity by enhancing team collaboration, task management and file sharing in one single solution.

Senior Software Engineer

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time.

96% of reviewers feel positive about Team Collaboration. Reviewers appreciate having a single workspace for sharing files, tracking tasks, and communicating with colleagues. They find features like activity streams, workload planning, and role-based access helpful for organizing team efforts and monitoring progress. Users say the platform supports remote work and cross-departmental projects, enabling real-time feedback and collaboration. Some reviewers feel the variety of collaboration tools, including messaging and conferencing, helps teams stay connected and productive regardless of location.

Centralized team communication hub

Supply Chain Managing Officer

It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know.

bachelor

The ability to integrate all my communication channels in one place is incredibly convenient, allowing me to focus on responding to requests and inquiries more efficiently.

96% of reviewers feel positive about Team Communication. Users say having all communication channels—chat, video calls, messaging, and email—in one platform streamlines internal discussions and keeps everyone updated. Some reviewers find real-time document sharing and meeting scheduling especially valuable for coordinating work. They appreciate the ability to connect with colleagues across departments and locations, which helps maintain workflow and improves productivity. Reviewers indicate that integrating communication with project and task management reduces the need for multiple tools and makes collaboration more efficient.

Comprehensive task management tools

I really like the ability to create projects, assign tasks and set deadlines in an efficient and orderly way, it has allowed me to keep a clear track of all activities and make sure everyone is aware of their responsibilities.

89% of reviewers feel positive about Task Management. Users report that assigning tasks, setting deadlines, and tracking progress in one place helps improve organization and accountability. Some reviewers find features like time tracking, task automation, and analytics valuable for monitoring team performance and ensuring deadlines are met. They appreciate the ability to manage unlimited tasks and teams, often at no extra cost. Reviewers say having all task-related information centralized reduces confusion and enhances productivity.

All-in-one project management suite

SEO Manager 

It offers a wide range of tools for project management, including task management, time tracking, resource scheduling, and more.

Software Development Manager

The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks.

87% of reviewers feel positive about Project Management. Reviewers appreciate tools like Kanban boards, Gantt charts, and resource scheduling for organizing projects and visualizing progress. Users say the platform allows managers to control access, monitor activities, and coordinate teams efficiently. Some reviewers highlight the convenience of combining project management with CRM and communication features. They find that real-time updates and customizable dashboards help teams stay aligned and deliver projects on time.

Business Outreach Analyst

It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach.

Marketing Manager

An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart.

You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage.

Consultant

What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more.

Marketing

I particularly appreciated CRM plus collaboration, because it makes the process more structured and reduces the need to manage information manually through spreadsheets or emails.

HR Manager

I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.

Graphic Designer

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM.

Bitrix24 vs Freshsales Comparison (2026)

Bitrix24 vs Freshsales Comparison (2026)

Bitrix24

Freshsales

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives