Hoop.la Pricing, Features, Reviews & Comparison of Alternatives

Hoop.la

Your ultimate online community.

4.56/5 (9 reviews)

Hoop.la overview

Hoop.la is a completely hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, calendar, clips (photos, videos, music, and document sharing), and private messaging.

Hoop.la also supports:



Groups: can be public, private or hidden. Create unlimited number of groups within the community. You control who can create groups. Each group site has its own set of content modules (blogs, forums, clips, chat, etc.) and permissions.


Widgets: for showcasing community content on the site as well as embedding content from outside the community. In addition community content widgets can be embedded on outside sites, for the ultimate in flexibility.


Automatic Comment Spam Detection/Protection


Content organization/classification via categories and tags, as well as the ability to feature content
Advanced content posting features: WYSIWYG editor, save as draft, disable comments, mark as premium, backdate, set future publication date.


Powerful content management features- content moderation rules (by keyword, member, and other parameters), censor lists, report to moderators feature.


Surveys that are embeddable, private or public, anonymous or named, multi-question, with downloadable data.


Themes for customizing look and feel, with support for custom CSS throughout the application.


Registration settings- registration moderation, CAPTCHA option, custom profile fields, email verification, and more.


Integration with Google Analytics for advanced usage tracking.


Advanced reporting option, which includes detailed member reports, content reports, and a community health report.


Advanced permissions system for controlling exactly who can do what on the site.


Premium membership system. Any feature controlled by a permission can be designated as premium and any content can also be flagged as premium.


Integration with major social networks for sign-in and/or member profile content infusion. Twitter, Facebook, Google, Yahoo, Foursquare, Instagram are currently supported.


Content sharing via email, Twitter, Facebook, Google+, and Pinterest. Only public content can be shared (for obvious reasons).


Content notification system.


Community leader board. Hoop.la ranks all users based on points earned by performing certain actions on the site.


Member titles supported, as well as permission group badges.


Member notes (admin-only) for tracking issues with users over time.


Full RSS support.


Content and members can be followed.


Export member information via CSV anytime.


Mobile-friendly interface (full responsive design coming in Q1 2015).


Localization options (supports other languages).


Single Sign-On (SSO) supported.


SSL encryption available.


Documented APIs for integration.


Aside from features, Hoop.la Pro offers a 100% uptime guarantee within a sandboxed environment, awesome customer support (including an account manager), an emergency phone number, and a QA environment.

Pricing

Starting from
$999/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
Hoop.la screenshot: Hoop.la's multi-question surveys (sample customer site)Hoop.la OverviewHoop.la screenshot: Hoop.la's multi-media file upload & sharing (sample customer site)Hoop.la screenshot: Hoop.la's live chat rooms & chat eventsHoop.la screenshot: Hoop.la's subscribable Calendar (sample customer site)Hoop.la screenshot: Hoop.la's modern forums (sample customer site)Hoop.la screenshot: Hoop.la's robust blogging moduleHoop.la screenshot: Hoop.la's flexible, engaging home page (sample customer site)

Hoop.la reviews

Value for money
Features
Ease of use
Customer support
  4.7
  5.0
  4.2
  4.5
Anonymous

Hoop.la makes it so easy!

Reviewed 2015-01-29
Review Source: GetApp

We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros
Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons
User documentation could be better, especially in the area of registration and enrollment and theme creation.

Response from Social Strata


Thank you very much for sharing your experience! We love working with you.

Rating breakdown

Minimize review

Mary Harris-King

Excellent system and support for our client community

Used daily for 1-2 years
Reviewed 2018-01-09
Review Source: Capterra

We are a B2B consulting firm and we use Hoop.la for our online client community. This has allowed us to evolve away from hourly and project services to a much more efficient and interactive model where all clients have access to a library of documents and videos ("clips" in Hoop.la terms), discussion forums, calendars, live chat events, etc. You create permission groups ("circles") and set what members can and can't do; new members are assigned to one or more circles. Very easy to set up and customize even if, like me, you do not know a lot about CSS or HTML. Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional. Our community is professional rather than social in nature so we needed some customization to meet the needs of our clients, and they accomplished these on time and on budget, with great results. I highly recommend Hoop.la. I stumbled on them when looking for a live chat system, and then realized they did that plus almost everything else we needed to make a new online community a reality.

Pros
Easy set up ' customization; permissioning; moderation; live chat; forums, and calendars, A+ support

Response from Social Strata


Awesome, thanks for sharing your experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Rich Melvin

A lot of "hoopla" about Hoop.la!

Reviewed 2015-11-25
Review Source: Capterra

We have used the Hoop.la platform for our On-Line forum (ogrforum.ogaugerr.com) for many years. Our forum serves over 9 million pages per month, and the Hoopla server infrastructure handles that traffic level with ease. Our members (over 17,000 of them) love the platform. I rarely get complaints about problems, and when I do it is usually a problem on the member's computer. On the rare occasions when I have needed to contact Hoopla Tech Support, their typical response time is measured in MINUTES. The Hoopla Tech Reps are competent, professional and they really KNOW their product. I have never had a problem they could not solve, or show me how to solve myself via an admin feature I didn't know about. Their Tech Support forum is well organized and easy to use. Overall, I give Hoopla an A+. We are very satisfied customers.

Response from Social Strata


Thank you very much, Rich, for being part of our Hoop.la family.

Rating breakdown

Ease of use
Customer support

Minimize review

Gigi Peterkin

Hoop.la ROCKS our Community

Reviewed 2015-02-04
Review Source: GetApp

We converted to Hoop.la for our online community platform during 3Q14 and could not be happier! Hoop.la is used by our non-profit patient community to connect for support about their disease and for educational programs we offer. We are just beginning to scratch the surface of Hoop.la's capabilities and look forward to offering more online chats and further customization to suit our community's needs. Hoop.la support has been there with us every step of the way.

Pros
Great support staff LOTS of customization available Intuitive for our end users to set up and use their accounts Flexible and scalable

Cons
Required a bit more tutorial in the beginning than I expected (that may be an end-user Con, not a Hoop.la Con!)

Response from Social Strata


We're so pleased to be part of your important mission! Thank you!

Rating breakdown

Minimize review

Briana Dodson

Hoop.la's robust feature set makes it a game changer!

Used daily for less than 6 months
Reviewed 2019-05-03
Review Source: Capterra

Hoop.la has definitely given us the opportunity to create a very exclusive community for our members. I will admit that the RightStart process was not as intuitive as I'd hoped, and it's more of a "learn as you go" type of experience, but we're super excited with what we're going to be able to accomplish!

Pros
The robust set of features and customization is incredibly attractive. The sky is the limit when it comes to creating an environment exactly how you envisioned it.

Cons
The backend of the site could be a lot more intuitive. There are lots of workarounds that you need to do in order to implement certain actions. It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.

Response from Social Strata


Thanks for the feedback, Briana!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Hoop.la pricing

Starting from
$999/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essential plan starts at $999 per month, Enterprise plan available with quote. Pricing details are available online at https://hoop.la/pricing.

Hoop.la features

API
Chat

Access Control (183 other apps)
Activity Dashboard (132 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (155 other apps)
Calendar Management (107 other apps)
Collaboration Tools (256 other apps)
Collaborative Workspace (173 other apps)
Commenting (166 other apps)
Customizable Branding (130 other apps)
Document Management (135 other apps)
Document Storage (166 other apps)
Drag & Drop Interface (143 other apps)
File Management (119 other apps)
Permission Management (167 other apps)
Projections (123 other apps)
SSL Security (119 other apps)
Search Functionality (216 other apps)
Third Party Integration (161 other apps)

Additional information for Hoop.la

Key features of Hoop.la

  • Multi-author blogging
  • Advanced reporting (community health report)
  • Forums
  • Premium memberships
  • Chat events and chatrooms
  • Email and system alert notifications
  • Groups
  • Custom themes and design
  • Calendar events
  • Access custom CSS
  • Surveys
  • Custom pages
  • File upload (photos, video, files)
  • Single sign-on
  • Robust member profiles
  • Full text customization
  • Member leaderboard
  • Full image set customization
  • API
  • SSL encryption
View All Features

Benefits

Hoop.la's simple admin interface and flexibility make it easy for anyone to manage an online community.
You are in the driver's seat. Keep trolls away with automatic spam protection, apply moderation rules, and use our robust permission circles to decide who is allowed to do what in your community.
Mobile-friendly interface makes it easy to use Hoop.la across devices.
Our unique community health report (via advanced reporting option) allow you to keep a finger on the pulse of your community, and download/email the results any time.
We continue to actively develop Hoop.la, and consider customer suggestions in our own community at http://socialstrata.com/support.