Hoop.la Pricing, Features, Reviews & Comparison of Alternatives

Hoop.la

Modern, mobile-friendly engagement hub for your community.

4.64/5 (11 reviews)

Hoop.la overview

What is Hoop.la?

Crowdstack is a hosted, feature-rich online community platform. Supported content includes blogs, forums, chat rooms and events, pips (status updates), calendar, clips (photos, videos, music, and document sharing), databases and private messaging.

Crowdstack also supports:



Recipes: automated admin actions for new member onboarding, member screening, content screening, inactive member outreach, and more.


Groups: can be public, private or hidden. Create unlimited number of groups within the community. You control who can create groups. Each group site has its own set of content modules (blogs, forums, clips, chat, etc.) and permissions.


Widgets: community content widgets can be embedded on outside sites, for the ultimate in flexibility.


Automatic Comment Spam Detection/Protection


Content organization/classification via categories and tags, as well as the ability to feature content
Advanced content posting features: WYSIWYG editor, save as draft, disable comments, mark as premium, backdate, set future publication date.


Powerful content management features- content moderation rules (by keyword, member, and other parameters), censor lists, report to moderators feature.


Surveys that are embeddable, private or public, anonymous or named, multi-question, with downloadable data.


Themes for customizing look and feel, with support for custom CSS throughout the application.


Registration settings- registration moderation, CAPTCHA option, custom profile fields, email verification, and more.


Integration with Google Analytics for advanced usage tracking.


Advanced reporting option, which includes detailed member reports, content reports, and a community health report.


Advanced permissions system for controlling exactly who can do what on the site.


Premium membership system. Any feature controlled by a permission can be designated as premium and any content can also be flagged as premium.


Integration with major social networks for sign-in and/or member profile content infusion. Twitter, Facebook, Google, Yahoo, Foursquare, Instagram & LinkedIn are currently supported.


Content sharing via email, Twitter, Facebook, Google+, and Pinterest. Only public content can be shared (for obvious reasons).


Content notification system.


Community leader board. Crowdstack ranks all users based on points earned by performing certain actions on the site (customizable).


Member titles supported, as well as permission group badges.


Member notes (admin-only) for tracking issues with users over time.


Full RSS support.


Content and members can be followed.


Export member information via CSV anytime.


Mobile-friendly interface (full responsive design).


Localization options (supports other languages).


Single Sign-On (SSO) supported.


Advanced security options like end-to-end encryption and HIPAA compliant data center available


Documented APIs for integration.

www.socialstrata.com

Pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Hoop.la screenshot: Easily embed widgets to highlight community content on your website.Crowdstack DemoHoop.la screenshot: Use subgroups to create separate spaces for your working groups, projects, or teams.Hoop.la screenshot: Detailed, downloadable reports on content and members, as well as community health.Hoop.la screenshot: Multi-question survey tool, download results any time, target segments of your community.

Hoop.la user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  5.0
  4.4
  4.6
Mary Harris-King

Excellent system and support for our client community

Used daily for 1-2 years
Reviewed 2018-01-09
Review Source: Capterra

We are a B2B consulting firm and we use Hoop.la for our online client community. This has allowed us to evolve away from hourly and project services to a much more efficient and interactive model where all clients have access to a library of documents and videos ("clips" in Hoop.la terms), discussion forums, calendars, live chat events, etc. You create permission groups ("circles") and set what members can and can't do; new members are assigned to one or more circles. Very easy to set up and customize even if, like me, you do not know a lot about CSS or HTML. Their support staff are amazing - they know the product inside and out and they are fast, cheerful and professional. Our community is professional rather than social in nature so we needed some customization to meet the needs of our clients, and they accomplished these on time and on budget, with great results. I highly recommend Hoop.la. I stumbled on them when looking for a live chat system, and then realized they did that plus almost everything else we needed to make a new online community a reality.

Pros
Easy set up ' customization; permissioning; moderation; live chat; forums, and calendars, A+ support

Response from Social Strata


Awesome, thanks for sharing your experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron weibe

Finally, a platform designed for scale!

Used daily for less than 6 months
Reviewed 2020-06-15
Review Source: Capterra

It solved a huge visibility issue and we've been able to increase engagement for online events significantly. It has created a much higher awareness of our work and what we have to offer.

Pros
It is just too easy to use and manage as an administrator. It is really an excellent communication, collaboration, and marketing platform that enables us to grow and reach our audience seamlessly.

Cons
I do wish I could cross post between subgroups and the main page.

Response from Social Strata


Thank you so much, Aaron!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Briana Dodson

Hoop.la's robust feature set makes it a game changer!

Used daily for less than 6 months
Reviewed 2019-05-03
Review Source: Capterra

Hoop.la has definitely given us the opportunity to create a very exclusive community for our members. I will admit that the RightStart process was not as intuitive as I'd hoped, and it's more of a "learn as you go" type of experience, but we're super excited with what we're going to be able to accomplish!

Pros
The robust set of features and customization is incredibly attractive. The sky is the limit when it comes to creating an environment exactly how you envisioned it.

Cons
The backend of the site could be a lot more intuitive. There are lots of workarounds that you need to do in order to implement certain actions. It's critical that you have a staff of Dev and Design cohorts working on this project - the functionality of Hoop.la on its own is not enough.

Response from Social Strata


Thanks for the feedback, Briana!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Hoop.la makes it so easy!

Reviewed 2015-01-29
Review Source: GetApp

We completed an exhaustive search for the solution to our secure partner portal. We had a clear list of requirements that we needed, and we shared those requirements with a variety of vendors. We narrowed it down to three vendors. The demonstration of Hoop.la was the third we completed. Because I work for a large, name brand company, the other two vendors were too busy trying to upsell into the larger organization, and didn't take the time to find out what I was looking for and needed. They had an agenda that I wasn't really part of. Not Hoop.la. Their agenda was to understand what we wanted, and show us how to do it. Hoop.la listened to our needs, clearly demonstrated how to do what we needed, answered millions of questions and made suggestions about best practices. The contract and pricing process was simple, the setup was quick and the ongoing customer support is incredible. We had our portal ready to done in record time. A great experience at the beginning, middle and I don't see an end in sight! We use Hoop.la to run multiple partner groups, all of which are interrelated under the larger organization of strategic alliances, but all offer unique solutions. As a result, we opted to use hidden groups that fall under the umbrella of our larger all-inclusive partner portal, but provide the ability for each partner type to quickly access only the information that is most relevant for their needs. We are adding new partners regularly and appreciate how easy it is to add new groups and make them usable in short order. Because we had scoped out a phased approach, we needed the ability to turn on or off features that we aren't currently using - without having to re-architect the entire portal. Even more Hoop.la is constantly innovating, so we are pleased to see new features rolled out before we can even ask for them to be considered.

Pros
Easy to use once you get over a short learning curve. Our team is not technical, and we have limited technical support from the larger team, yet we had no problem getting things up and running.

Cons
User documentation could be better, especially in the area of registration and enrollment and theme creation.

Response from Social Strata


Thank you very much for sharing your experience! We love working with you.

Rating breakdown

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Caitlin McAnally

Customer Service is Amazing!

Used daily for 2+ years
Reviewed 2020-06-10
Review Source: Capterra

Pros
Crowdstack has helped us determine the best options for our online community. They have been a wonderful resource and very responsive to emails and questions as we look to expand our community reach!

Cons
The product takes a bit of time to get familiar with, but it's definitely worth it!

Response from Social Strata


Your team is so wonderful to work with, thank you for sharing your experience!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hoop.la pricing

Starting from
$39/month
Pricing options
Subscription
Free trial
View Pricing Plans

All plans include unlimited usage, members, admins and page views. Hobby plan starts at $39 per month. Complete plan available with quote. Fees are monthly, with discount for annual payment. Pricing details are available online at https://www.crowdstack.com/pricing.php.

Hoop.la features

API

Access Control (255 other apps)
Activity Dashboard (216 other apps)
Activity Tracking (155 other apps)
Automatic Notifications (199 other apps)
Chat (169 other apps)
Collaboration Tools (392 other apps)
Collaborative Workspace (247 other apps)
Commenting (220 other apps)
Customizable Branding (188 other apps)
Data Import/Export (156 other apps)
Document Management (243 other apps)
Document Storage (254 other apps)
Drag & Drop Interface (191 other apps)
File Management (170 other apps)
Permission Management (219 other apps)
Reporting & Statistics (171 other apps)
Search Functionality (301 other apps)
Third Party Integration (267 other apps)
Workflow Management (164 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Hoop.la

Key features of Hoop.la

  • API
  • Access custom CSS
  • Advanced reporting (community health report)
  • Calendar events
  • Chat events and chatrooms
  • Custom pages
  • Custom themes and design
  • Email and system alert notifications
  • File upload (photos, video, files)
  • Forums
  • Full image set customization
  • Full text customization
  • Gamification
  • Groups
  • Help desk
  • Member leaderboard
  • Multi-author blogging
  • Permissions (restrict access to all or portions of site)
  • Premium memberships
  • Robust member profiles
  • SSL encryption
  • Single sign-on
  • Surveys
View All Features

Benefits

Simple admin interface and flexibility make it easy for anyone to manage an online community.
You are in the driver's seat. Keep trolls away with automatic spam protection, apply moderation rules, and use our robust permission circles to decide who is allowed to do what in your community.
Mobile-friendly interface makes it easy to use across devices.
Our unique community health report (via advanced reporting option) allow you to keep a finger on the pulse of your community, and download/email the results any time.
We continue to actively develop Crowdstack, and consider customer suggestions in our own community at https://hey.crowdstack.com.