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Lifesize Pricing, Features, Reviews and Alternatives

Lifesize product overview

What is Lifesize?

Lifesize is an audio, web and video conferencing tool which facilitates team communication, with chat functionality and video call recording and sharing. Featuring an integrated search-based directory, web conference screen sharing, and audio conferencing via PSTN (public switched telephone network), plus calendar integrations, unlimited guest invitations, and a management dashboard, Lifesize aims to deliver a comprehensive communication solution.

Key benefits of using Lifesize

  • Lifesize provides an interoperable service capable of working with the video systems and infrastructure of Skype for Business, Microsoft Lync, Cisco, and more, as well as collaboration tools including HipChat and Slack.

  • Web conference screen sharing technology allows users to share their screen with colleagues during a one-on-one or group conference calls.

  • Track number of calls, minutes, users, and average call time at-a-glance from the Lifesize dashboard.

  • The integrated search-based directory gives users centralized access to contact information.

  • Lifesize ensures secure live streaming and data management with permissions management, built-in encryption, firewall traversal, SSO (single sign on) and SAML (security assertion markup language) technology.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    In Person
    Documentation

    Lifesize pricing information

    Value for money

    3.7

    /5

    84

    Starting from

    Free

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Lifesize features

    Functionality

    4.2

    /5

    84

    Total features

    40

    17 categories

    Most valued features by users

    Collaboration Tools
    Access Controls/Permissions
    Third Party Integrations
    Search/Filter
    File Sharing
    Reporting & Statistics
    Mobile Access
    Scheduling

    Functionality contenders

    Lifesize users reviews

    Overall Rating

    4.4

    /5

    84

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.08/10
    Rating distribution

    5

    4

    3

    2

    1

    40

    35

    8

    0

    1

    Pros
    It is a great product, not cheap at all (licenses + hardware) but it is a good investment for a fast growing business.
    Great Mac and mobile clients. Good integration with various hardware A/V options, great for conference room setups.
    This software is great I use it on a daily basis to meet with clients. Its functionality is super easy to use.
    Cons
    In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants.
    Having to renewal the license or your conferencing system is useless, the hardware is a little overpriced as well.
    If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Great hardware and a simple UI

    Reviewed 4 years ago

    We managed to have meetings right away without hesitation , this give us tremendus abilities to adapt our business to make changes on the fly and keeps all the team on the same page.

    Pros

    These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer

    Cons

    they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Overall, Lifesize provides a robust, high-quality enterprise video conferencing experience.

    Reviewed 4 years ago
    Pros

    Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection.

    Cons

    The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time. It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize. Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Average video calling software

    Reviewed 4 years ago

    While Lifesize isn't perfect, it meets the majority of needs for video conferencing. It also receives regular updates which notably increase performance and ease-of-use. Overall, a good system.

    Pros

    When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware.

    Cons

    Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email. The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    In the 2 years of use it really has improved company communication

    Reviewed 4 years ago
    Pros

    What I like most about the software is its ease of use. From the IT professional down to the more IT challenged users this software is easy to navigate, and anyone can use it.

    Cons

    In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants. We experience both lack of audio or video until software is updated. This may have been resolved with the self updating cloud app though.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Full-featured Video Conferencing Solution

    Reviewed 4 years ago

    This is a solid video conferencing solution. We had gotten frustrated with the ever increasing costs associated with our previous Polycom solution. We made the switch over 3 years ago and have not regretted it once.

    Pros

    Lifesize has very good endpoint equipment for your conference rooms, and has client software for all computers and mobile devices. They are simple to use, even for our tech challenged executives. We have found their Lifesize Cloud service to be a stable and reliable bridge platform. It also integrates well with Skype for Business.

    Cons

    For those who don't want to install the full Lifesize client software, they only have web app support via Google Chrome. This can be a limiting factor when inviting others to your meetings. I hope Lifesize will expand their web app support to other browsers.

    Lifesize FAQs and common questions

    Q. What type of pricing plans does Lifesize offer?

    Lifesize has the following pricing plans:
    Pricing model: Free
    Free Trial: Available


    Q. Who are the typical users of Lifesize?

    Lifesize has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Lifesize support?

    Lifesize supports the following languages:
    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish


    Q. Does Lifesize support mobile devices?

    Lifesize supports the following devices:
    Android, iPad, iPhone


    Q. Does Lifesize offer an API?

    No, Lifesize does not have an API available.


    Q. What other apps does Lifesize integrate with?

    Lifesize integrates with the following applications:
    Slack


    Q. What level of support does Lifesize offer?

    Lifesize offers the following support options:
    Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)

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