LucidLink Reviews

powerful and easy to use, especially the proxy pinning

gotta have a lot of Solid State Drive space, but easy work around with bootable external

Thank you for sharing your feedback! We’re thrilled to hear that you’re impressed with your first experience using cloud streaming storage and that proxy pinning has been helpful. We understand that SSD space can be a challenge, but we're glad you've found an easy workaround with external storage. If you ever have questions or need assistance, feel free to reach out to our support team!

Ease of use; makes working remotely completely possible.

Rarely, but on occasion, it disconnects on its own, causing an “improper shutdown” and loss of some work.

Thank you so much for your feedback! We’re thrilled to hear LucidLink has made remote work seamless for you. We're glad our support team has been helpful, and we appreciate your kind words. We also understand how frustrating disconnections can be, and we’re continually working to improve stability. If you experience this again, please feel free to reach out—we’re here to help! Your insights help us get better, and we're grateful for your support.

The peace of mind is the greatest strength of using LucidLink. No longer having to worry about whether you've got a file on your drive or having to work out what project file is the latest version. Having a central hub for all collaborators to work from is a game changer. Mistakes or inefficiencies noticeably reduced since swapping to it.

I think LucidLink could really benefit from monitoring tools. Being able to see who uploaded what files. It'll be great from an admin side to be able to track user usage within a filespace.

Thank you for your kind words and for being such a strong supporter of LucidLink! We're thrilled to hear how it's transformed your team's workflow and brought you peace of mind. We appreciate your suggestion about monitoring tools—feedback like this helps us improve and evolve our platform. We're always looking for ways to make the admin experience smoother and more transparent. Please stay tuned, as we’re continuously working to enhance LucidLink for users like you. Thanks again for your trust in us!

That it is simple and works the way you want

It would be googld to have SAML 2.0 support i stead of being forced to use Okta or Azure. Site caching would be nice for more hybrid workflows

Thank you for the review! We're glad to hear that LucidLink has been a game changer for your transition to remote work. Your feedback on SAML 2.0 support and hybrid site caching is very valuable. We're constantly working to expand our features and improve user experience, so suggestions like these are taken seriously. We're also pleased that you found LucidLink to be a better value and easier to use compared to other options like Resilio Sync. If you need any assistance or have more feedback, please reach out—our team is always here to help!

What was previously an impossible, or very time consuming and quite the headache, LucidLink has made so simple. We have a large set of data that is now right at our fingertips.

The price is a bit of a jump when you’re coming from something like Dropbox.

Hi, Jason and thank you for sharing your experience! We’re super happy to hear that LucidLink has transformed your workflow, turning what was once a challenging task into something almost magical. It's great that you now have easy access to your extensive data set right at your fingertips. We understand that transitioning from Dropbox to LucidLink can be a bit of a jump in price, but we hope the added convenience and efficiency have proven valuable for your team. Thank you for trusting LucidLink with your significant storage needs and for highlighting our onboarding and support team’s efforts!

What I like most about LucidLink is the seamless ability to manage projects and work with diverse collaborators remotely. The platform's interface stands out for its simplicity and user-friendliness, making it incredibly easy to onboard new users. This ease of use ensures that team members can quickly adapt to the system and focus on their tasks without being bogged down by a steep learning curve. Additionally, the real-time collaboration features allow for efficient communication and workflow, enhancing productivity and making it feel as though we are working in the same physical space, even when we are miles apart.

One of the main drawbacks I've encountered with LucidLink is the issue with updating the application on the day new updates are released. This has caused some disruptions to my workflow. Additionally, I frequently face network problems that require more technical knowledge than an average end-user might possess. These issues include PIN problems and intermittent connection losses. Despite these challenges, I must commend the support team, as they are always quick and efficient in resolving any issues I encounter.

Hi Vitor and huge thanks for your detailed review of LucidLink. We're pleased to hear that you find our interface simple and user-friendly, and that it facilitates seamless project management and remote collaboration. We truly aim to make onboarding new users as easy as possible, allowing your team to focus on productivity without a steep learning curve. We're also glad to hear that the real-time collaboration features enhance your workflow, making remote work feel more connected. We acknowledge the challenges you've faced with application updates and network issues. Your experience is important to us, and we are actively working on improving these areas. We're also glad our support team has been able to assist you effectively when needed.

The ability to work from almost anywhere without having to haul drives around.

We were onboarding editors using Lucid for the first time right when the system went down and we lost a lot of their work and their trust.

Hi Deia and thank you for sharing your detailed feedback about LucidLink! We're super happy to hear you appreciate the ability to work from almost anywhere without the need to transport drives. We deeply regret the inconvenience caused by the system outage you experienced. We understand how critical trust is, especially when onboarding new editors. Please be assured that we are continuously working...

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Very fast response time for troubleshooting IT issues

Some lag during playback of video. This is sporadic

Hi Brian and thank you for taking the time to share your thoughts on LucidLink! We're delighted to hear that you've had a positive experience with our fast response times for IT troubleshooting. It's important to us that our users feel supported and valued, and we're glad that our team has been responsive to your needs. We understand that you've experienced some sporadic lag during video playback. Our team is continually working to improve performance, and your feedback helps us identify areas for enhancement. It's great to know that LucidLink has been beneficial for your team and that our staff's responsiveness and dedication to your success have made a positive impact. We're committed to ensuring that you have the best experience possible!

Being able to connect my team all over the world.

Not being able to control it through phone.

Hi Abril and thank you for sharing how LucidLink has enabled your team to connect seamlessly across the globe, enhancing your remote workflows. It's great to know that our performance and speed have met your video editing and graphic design needs, and that the user-friendly interface fits well into your existing workflows. We appreciate your feedback about the limitations in controlling LucidLink...

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Replaced our file servers in full! allows global collaboratION and direct uploading and downloading without a vpn. It's a real game changer. Support team are the best and always very helpful These following team members have made a real positive impact to us: [sensitive content hidden]

Nothing to note its been very positive so far

Hi Wilson and thank you for sharing your fantastic experience with LucidLink! It's great to know that the ability to upload and download directly without a VPN has been a game changer for you. We're also pleased that our support team has made a positive impact, and that LucidLink's underlying technology has transformed your work style, making it simpler, cheaper, and better designed than other solutions. Thank you again for choosing LucidLink and for taking the time to share your review. If you ever need further assistance, our team is always here to help.

Having people from all over the US being able to access their folder and upload footage or employees having full access to their projects or another department being able to have access to fulfill their job.

3 things that could make LL better: -it is very slow uploading large files with great internet -being able to give access by sharing a link -sending files from LL to someone

Hi Kelly and thank you for sharing your experience with LucidLink. We're very happy to hear that our platform has enabled your team to collaborate from across the entire US. We also appreciate your comments regarding the speed of file exchange and our process of giving access to different users. Rest assured we're working on updates of our product that will heavily improve these aspects of LucidLink and enable a smoother overall workflow.

I was in the market for a NAS b/c I wanted a way to send footage easily and fast to my editor in the philippines. But I didn't want to spend more money on hardware. I found Lucid Link and watched a ton of their content to see if it was a good fit and then I believe there was a free trial. And then after the trial, it made sense to just pay for it. I love it for working with remote workers.

It's a little cumbersome to set it all up. The videos are extremely helpful but I also wish it was a less confusing. Specifically, the login stuff. I still don't really understand Root and all of that. lol Oh yeah and I would rather pay an annual fee for a discounted rate.

Hi Dan and thank you for sharing your experience with LucidLink. We're delighted to hear that our platform has been instrumental in facilitating smooth collaboration with your team members. We understand that setting up the platform can sometimes be challenging, especially when navigating login procedures. Rest assured, we're here to provide clear guidance and support to ensure a seamless experience. We're also working on improving this entire process in the future. Regarding your feedback on pricing, we appreciate your suggestion for an annual fee option. We'll certainly take this into consideration as we continue to refine our pricing structure. Once again, thank you for choosing LucidLink!

The remote editing workflow simply works. It's been the Holy Grail of editing for a decade to be able to truly edit from content in the cloud. There have been many failures by other companies and LucidLink finally cracked the code even with very low bandwidth for very remote users.

There isn't much not to like here. If there was one thing, and this isn't even on LucidLink themselves, it is finding a suitable cloud provider to host content. Lucid offers a few and you have to REALLY ask some tough questions to determine if the Tier 1 or Tier 2 storage is right for your needs.

Hi Orin and thank you for sharing your experience with LucidLink. We're thrilled to hear that our platform has met your expectations and provided the long-awaited solution for remote editing workflows! We understand the importance of selecting the right cloud provider to host your content, and we appreciate your feedback on this aspect. Our team is committed to offering transparent guidance to help you make informed decisions about storage options. We're delighted to hear that you've had a fantastic overall experience with LucidLink, and we take pride in providing top-notch support whenever needed. Thank you once again for your feedback and for choosing LucidLink. If you have any further questions or require assistance, please feel free to reach out!

The ability to share and collaborate remotely, quicker than any other platform has ever allowed us to is the initial thing that drew us to LucidLInk. To be able t begin to edit a video clip in Premier even before the full file is uploaded by the capture team is a key differentiator in our business. Simplicity of setup was also a factor.

There have been many updates as the product matures and having to do an update each time you load the Lucid drive can be annoying.

Hi Keith and thanks for sharing your experience with LucidLink! We're thrilled to hear that our platform is like witchcraft for file sharing - but in a good way, of course! It's awesome to hear that our quick remote collaboration capabilities have bewitched you and your team, allowing you to edit videos in Premier even before the files are fully uploaded. Who knew file sharing could be so enchanting, right? Now, about those updates... We hear you loud and clear. We promise we're not trying to cast a spell on you with all those updates. We're just working hard to keep improving our platform and making it even more magical for you! Thanks again for choosing LucidLink!

Integration into file structure. Much easier than Dropbox.

No dislikes. Would not change anything.

Hi Tobin and thank you so much for taking the time to share your experience with LucidLink! Your feedback truly resonates with us, and we're thrilled to hear that our software has exceeded your expectations. It's rewarding to know that our seamless integration into file structures has made your transition from Dropbox a smooth and positive one. Your trust in LucidLink is a testament to our commitment to providing a secure and reliable solution for your needs.

We call it dropbox on steriods. So fast and hardly any issues ever. seemless.

Occasional needs to recalculate itself. cost is creeping up to high figures now we're using more and more data.

Hi Matthew, it's fantastic to hear that your whole company has made the switch to LucidLink and that it's making such a positive impact on your operations! Your feedback about occasional recalculations and cost concerns is duly noted. We're continuously working on improving our service and balancing it with affordability. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to ensure your experience with LucidLink remains top-notch.

The speed of transfer of files for Final Cut Pro libraries with Pin feature

randomly slow internet speeds tht affect transfer rates

Thank you for taking the time and leaving a review, Bruce! We are happy to hear your experience with LucidLink has been seamless and we'd like to assure you we are constantly working to improve our product and deliver the best performance for our users.

I love the idea of having a single source of truth for a "cloud NAS" that is easily accessible to anyone with an internet connection. The user management and product setup are very clean and well done.

Marketing "without ever downloading" is completely misleading and false - data has to upload and download to be viewed and "streaming" is not practical in many workflows. When working with professional media files (RAW, R3D, ARRI, etc) that are very large (80 - 400 GB per file), it's very convenient to have the files in one place, but they will need to get downloaded at some point. The "streaming"...

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Thank you Trevor for your candid feedback. This is an essential part of how we improve every day. And if testing LucidLink as part of a trial fell short of expectations, we want to know about it. Ultimately, eliminating the need for downloading is at the heart of our mission. That’s more than just marketing: it’s in the design of our product. Without a doubt, working with professional camera formats...

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The possibility to have a could storage optimized for video projects is exactly what I was looking for my team. Living and working in this time where the team can be dislocated around the world everybody has the possibility to work in a collaborative way on the same projects without the need to waiting hours to download files and always to remember to upload an updated version

To have a good experience with LucidLink is mandatory to have a strong Internet connection, even if the "chace system" help you to to work also with an ADSL

Thank you for sharing such an incredible review! We're thrilled to hear that LucidLink has had such a profound impact on your workflow and team collaboration. We appreciate your feedback about the importance of a strong internet connection for optimal performance. Rest assured, we're continuously working to enhance our platform to ensure a smooth experience for all users, regardless of their internet speed. Thank you again for choosing LucidLink and for sharing your experience!

Lucid is great for video editorial collaboration work, as editors, assistants, and producers can have one location to access all media production and project files whenever they need. Lucid works great when there is strong internet connection, which will make or break an editorial session. Lucid also makes for a great file transfer portal when needed and can also be used as a cloud archival option.

The major downside to Lucid is its heavy dependence on strong internet connection, so make sure to upgrade or test your connection on Lucid before their free trial ends. Other than that, Lucid is quite phenomenal.

The best part about this software is the ease of use. The fact that we can put everything in a folder and organize it to our specific needs ,and everyone on the team can access that and work of that is perfect for us. Using premiere pro with this software helped us edit our clients videos remotely and with speed.

Luidlink does everything we need it to. We will continue to use them over box and dropbox.

It works. It really works. The ridiculous thing is that LucidLink make a bold claim and they really deliver. I knew about LL for a few years, but have always been sceptical of it. It was almost shocking to find out when we tested it out that it worked exactly as advertised! What I like the most about it is that it allows to use creative tools designed for LAN collaboration over the internet. For example,...

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Because the LL teams is small, some quality of life featture are still missing and will probably take a while to implement. Asking end users to dabble around in CLI to perform simple actions such as clearing cache or mounting multiple filespaces is not something that I wish I had to do as understandibly many users get intimidated by CLI. But I hope these functions will be added to the GUI in the future.

The ability to run this on multiple OS options and have it interface well with a number of server based software applications. We replaced our on premise storage in all offices and now have direct cloud based file shares accessible from anywhere. It can be installed as a windows service or a user app depending on your need and the multiple options for mount points allows to to replicate/replace any...

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We havent run into any at this point, this product has been a game changer for staff working from home.

LucidLink allows our company to combine all the benefits of cloud-hosted storage with the ease of a mapped drive on our machines.We use the LucidLink client on Mac, Linux and Windows 10 to share media files between editors and other staff. The initial setup was straightforward and our users were able to install the client on their own machines without any assistance. There have been no problems with...

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In recent months there have been improvements to the granularity of admin controls. During our initial implementation, there were some limitations in how I was able to assign permissions, but the LucidLink team has been steadily improving in these areas and we are preparing to take advantage of the new options.

LucidLink enables the use of s3 object storage as a cloud file storage. Simple to install. Very simple in administering users and access shares. I use LucidLink with my own s3 object storage as the central company file server. Thanks to this solution, authorized employees have access to the necessary files. I also use LucidLink as a backup target. The perfect solution,

For starters, it's difficult to understand how to make the most of LucidLink. It seems that you can use many different file spaces simultaneously, but in practice it has not worked. It's best to use one file space on one device.