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Top Rated Knowledge Management Software with Communication Management in 2026 - Page 7

Last updated: April 2026

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170 software options

MindTouch logo

The Customer-First Knowledge Management Platform

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MindTouch is a leading provider of enterprise-grade, AI-powered knowledge management solutions that help mid-size to large organizations improve self-service, enhance agent assistance and increase customer lifetime value.

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IntelliEnterprise logo

All-round Intranet with AI chatbot and app notifications

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Share and retain knowledge with collaborative tools for Knowledge Base, Wikis, Blogs, Comments – all customizable and fully searchable.

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Akio.CX logo
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Multi-channel customer relations management platform

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Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

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DEEP Intranet Software logo
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Social Intranet Software for SMBs & large firms.

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Inbuilt knowledge management that reduces dependence on people.

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ThinkOwl logo
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A complete AI solution for all your customer support needs.

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Omnichannel customer service software suite fully powered by artificial intelligence (AI).

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Shortways logo
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Digital assistant, HRIS, ERP, change management.

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The tool that makes it easy for your employees to learn, appropriate and adopt your Cloud application!

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eGain AI Knowledge Hub logo
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#1 Knowledge Management System - Top-rated by Gartner

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eGain Knowledge Hub, powered by AI, ML, and Analytics, is a knowledge management solution for the digital-first, remote-first era

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KnowledgeIQ logo
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Intuitive platform supporting teams and customers

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KnowledgeIQ is a cloud-based knowledge management solution that helps businesses secure, centralize and share enterprise content. Make it easy for your teams in customer contact centers, service desks, frontline offices, and online self-service channels to find the right information, exactly when they need it. It provides knowledge management capabilities to streamline workflows, processes, and regulatory compliance.

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Stravito logo
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Knowledge management software for storing company’s insights

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Stravito is a knowledge management software designed to help organizations curate and store documents related to market research and insights in a centralized repository. It enables businesses to deliver relevant content to targeted audiences using artificial intelligence (AI) and machine learning (ML) technology.

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Market Logic logo
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Knowledge management and insights engine software

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Market Logic is a knowledge management software designed to help businesses in CPG, healthcare, retail, finance, telecommunication, and other industries capture and store marketing and sales insights data in a centralized repository. It allows administrators to create and execute consumer-centric strategies and search information about brands, products, and operational workflows.

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KNVEY logo
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"Be Easier to Do Business With"

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KNVEY is the all-in-one digital experience platform that integrates DAM, CMS, PIM, AI, and smart forms for easy website and app management. Be easier to do business with for your customers, employees, partners, suppliers, and dealers!

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Breezio logo
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Community and Collaboration Platform for Associations

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Breezio is a community management platform that enables users to connect with community members via a unified portal. The platform can be fully customized to fit the needs of any business or organization.

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AEC Profiles logo
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An interactive, crowd sourced DB of all project knowledge.

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A project knowledge management application for employees to learn about each other’s, and vendor's work. Project profiles link people, data, and work content so that a comprehensive understanding of any project can happen in minutes for any employee, contractor, consultant and vendor.

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iManage Insight+ logo
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Find what matters, faster

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Insight+ is a search and insights engine native to the secure iManage Knowledge Work Platform.

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TIKTING logo
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TIKTING® Help Desk & Change Management System

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SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

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Needl.ai logo
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AI-based platform for streamlining data aggregation tasks

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Needl.ai is an AI-based platform designed to streamline data aggregation from a variety of sources, including chats, emails, notes, cloud drives, news, blogs, and regulatory information. It offers tools for organizing and collaborating on this diverse pool of data, aiming to enhance workflow in handling information and facilitating teamwork among users.

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FAQ Software + logo
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Enterprise-scale FAQ software, AI-powered, smart-search

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With the FAQ software from zehnplus you can make tons of data within your company actionable and valuable, for internal or external purposes. Experience artificial intelligence helping your business. FAQ+ makes your data valuable knowledge.

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Visiativ Chatbot logo
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Manage your knowledge management with a custom Chatbot.

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Visiativ Chatbot, the perfect solution for and better knowledge management. Improve your expert efforts on high value tasks and automate redundant subject related to customer/ IT and human ressources support using an AI-enabled tool.

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Intellect Connected Frontline Worker logo
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Frontline worker management software for manufacturing

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Intellect's Zaptic Connected Frontline Worker platform delivers real-time, role-based information to manufacturing teams at the point of use. The system replaces paper-based processes with standardized digital workflows while providing step-by-step guidance for quality checks and maintenance tasks. It features an AI knowledge assistant that helps workers access institutional knowledge, digital work instructions, and collaboration tools across multiple languages.

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WorkPlan logo
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An essential tool. Learning and engagement reinvented.

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WorkPlan Learning is the game changer for the modern workforce. Simple and intuitive by design, WorkPlan is configurable in hours rather than days. Build amazing content with quizzes, surveys, feedback and checklists to support workflows. Onboard, train, engage and track in WorkPlan Learning.

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