Agile Ticketing Reviews

Agile Ticketing's platform is highly malleable and can fit many kinds of movie theaters, particularly those in the non-profit sector. It's able to take in ticket sales, service fees, donations, rentals, etc. while also generating detailed and helpful reports to better understand how our sales are doing. Customer service is also excellent, with their team promptly and thoroughly responding to support tickets; they are also open to feature suggestions and I can personally confirm that they do implement feasible suggestions that customers make. It also has a great membership component that lets us off-load the work of maintaining records to the platform itself and physical fulfilment letters to their team.

The built-in CRM is usable but lacking in features as it does not allow for custom queries and the rich-text editor is just not enough to maintain brand consistency. The reporting portal, while pretty detail and overall helpful, also needs work because it does not allow for custom queries either. There is a function to create a custom report but they are based on existing ones. All that said, the team is aware of these issues and are actively working toward improving them.

Javier- Thank you so much for your kind words and review. We love getting a chance to work towards finding solutions alongside you and are always striving to listen to our clients and meet their needs. We are honored to have the Coral Gables Art Cinema as a client of ours. Your success is our success.

It has great customer service - always ready to help within minutes or hours! It has a lot of useful features that other products lack. They do offer a lot of services as well, like membership fulfillment, equipment rental, pass printing, etc. which is very helpful!

the interface is very outdated and some features are cumbersome to use.

We had a very long list of specific criteria we were looking for in a new ticketing system. While no system is perfect, nor does everything, Agile certainly met the most of our needs to the best extent compared others. - Overall it's a very robust tool with many features you can use (or choose not to use) to meet your needs for events large or small. - It provides lots of detailed reports to meet...

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This is a big platform that can do so many things, that it takes a while to learn all the functions well enough to be able to maximise its use.

Responding to Change Perhaps the biggest advantage Agile development practices bring to development teams and businesses in general is its emphasis on responding to change and focus on working on projects that matter when they matter. Agile methods don’t force us to attempt to divine the future in 9, 12, or 24-month projections. A properly-oriented Agile team has a list of the most important things...

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Lack of Understanding Flexibility Can Lead to Bad Behaviors Culture Fit Lack of Predictability Integrating Diverse Skill Sets Into Teams Challenges at Scale

What I like most is the simplicity of the layout. After a good training, the program is easy to pick up for first time users. (Especially for new box office agents/customer service agents who work out of the Sales-Adv side.)

My least favorite thing about the program is Gift Memberships. The process to fulfill them is long and complicated. I'd prefer an option where we just fill up a card and send it in the mail rather than the current process... Maybe there's a solution I don't know about!

Agile Ticketing Solutions is an in depth and advanced ticketing solution that serves our university for a wide range of events from high profile external concerts/events to athletic games, theatre productions, music concerts, student-run events... The customer service is top-notch and always readily available to assist us with all our needs. The software itself is very user-friendly. The tutorials and training webinars are valuable tools that teach us and enable us to do things for ourselves.

Reporting: There are several options to choose from, but with all the different kinds of events it is sometimes hard to find just the right report to meets our needs. It would be nice if we could customize our reports.

Aside from extremely helpful staff and support, Agile is the type of program that can be scaled to fit your needs. We were able to develop and measure the success of new programs, series and even a membership program, which wouldn't have been possible through our old methods.

Sometimes programs that can do so much can seem daunting and a little overwhelming, but once you get the hang of the overall hierarchy of the software, it's pretty easy to maser. One thing I wish would be updated a bit is the ticket format design tool, it's a bit clunky.

I love the ease of use that we have using Agile. We have used their software for years and with that we have been able to give input on improvements, that they take into consideration and often will move forward with.

There are so many moving pieces with this software. There is always something new to learn, or a new tool to use. This can also be seen as a pro, all depending on perspective.

The Agile system has been extremely reliable, and they have helped us to integrate it into our business. Their biggest asset is that they listen to our needs and address concerns in a timely manner. They are a pleasure to work with.

Inventory Management could be stronger, but they are working on that too. Otherwise, there's little that this system can't do. Utilizing Zendesk tickets for support can be a nuisance, but I understand their need to use something like that.

Agile is flexible and user friendly and allows us to effectively and clearly promote dozens of events at a time. It has a better layout than the majority of other ticketing websites we have looked at which makes the user experience more positive (thus resulting in more sales). As our festival has grown, and our needs have changed, it has evolved with us. We are very happy with the product and especially the customer service which is excellent.

I have had an overall positive experience with Agile. At the beginning (several years ago) I was not as happy with the format but they are constantly making improvements and we are very pleased with the current format.

The API communication between Agile and DPO saves us so much time, as well as the communication between the event ticketing configuration and our calendar and website.

Too many reports and none of them do exactly what I need them to do. No report writer. Complicated back-end. Insufficient system for people buying memberships as gifts for other people.

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¿Nyselle, Thanks for your kind words and review. We at Agile are always striving to stay ahead of the trends as well as listen to our client¿s needs. We are happy to let you know that we do have a Customer Calendar option that will allow your customers to add their events/films to their personal calendars as well as having a guest log in option. Give our support team a call and we will be happy to show you how to get these options set up for you. You can also find up to date instructions and video¿s on our Knowledge Base.¿

I like that there are regular updates and new features are rolled out regularly. The software itself is very robust.

The software is great but there is sometimes the feeling that the technicians want to solve a problem with the shortest answer rather than the best answer. That being said, they are always available, and always end up solving any issues we have.

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¿Susan ¿ Thank you so much for the wonderful review. We are grateful for all the suggestions, guidance and help over the last 7 years. The knowledge we gained from your organization has helped us understand the needs of our film festival and art house clients. We look forward to many more years ahead.¿

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Lori - you are amazing. Thank you so much for your review. We love it when our clients call in. It gives us a chance to talk about all the new features!

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Donald, Thank you so much for the review! We are huge fans of Nantucket Dreamland Theater and look forward to being a part of your mission and vision for years to come.

- Bottomless set of features, bells and whistles to explore and use. - Modestly priced and brings a sizable value

- Not overtly intuitive so it takes some time to acclimate. - Interface is a little on the dull side.

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