Agile Ticketing Reviews

Agile Ticketing

Live event ticket management application

4.47/5 (15 reviews)

Alicia White

Exceptionally robust ticketing platform to meet needs both large and small.

Used daily for 6-12 months
Reviewed 2018-04-24
Review Source: Capterra

We were able to improve the patron experience in ticket purchase and use; as well as easily train our box office team to use the product. This product also delivered significant improvements in reporting - ticketing information, sales/finance reconciliation, etc.; and so much more.We had a very long list of specific criteria we were looking for in a new ticketing system. While no system is perfect, nor does everything, Agile certainly met the most of our needs to the best extent compared others. - Overall it's a very robust tool with many features you can use (or choose not to use) to meet your needs for events large or small. - It provides lots of detailed reports to meet a broad cross-section of organisational needs (whether box office, marketing, finance, etc.) - Agile provides a comprehensive series of online training sessions, webinars and documentation accessible any time. - Our cashiers found it easy to learn and use. - It's very flexible, in the most minuscule ways, so that you can customise it to meet your organisational needs and your individual event needs incredibly specifically. - Their tech/support team is very friendly, helpful, and highly responsive. They respond quickly, and do their best to find the optimal solution. - They do not assume their tool does everything: they provide regular system updates to meet customer needs. They are regularly in touch with their customers to assess what people are looking for regarding changes/upgrades and they do their best to incorporate that information in each iteration. - Their sales team is incredibly friendly, patient, helpful and understanding. They listened to our concerns, and answered our many questions, and worked with us to find the best contract possible for everyone.

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Agile Ticketing

Live event ticket management application

Ramya Anugu

What is Agile and Why Does It Matter?

Used weekly for less than 6 months
Reviewed 2017-12-04
Review Source: Software Advice

Responding to Change Perhaps the biggest advantage Agile development practices bring to development teams and businesses in general is its emphasis on responding to change and focus on working on projects that matter when they matter. Agile methods don’t force us to attempt to divine the future in 9, 12, or 24-month projections. A properly-oriented Agile team has a list of the most important things they can work on; when they finish the most important thing on that list, they move to the next most important thing…and so on, ad infinitum. This type of focus has many benefits: Customers get solutions to the problems they value most, sooner Stakeholders can prioritize things in a progressive fashion reflecting actual market conditions at a given time Developers feel valued, since they’re working on things that actually matter and will receive frequent in-depth feedback from the very people using the product (ideally, at least). Accepting Uncertainty The second biggest source of value Agile development brings to an organization is that its practices accept the fact we don’t know everything about a project when we first start.This is in stark contrast to more “traditional” stage-gate and waterfall approaches, where requirements are expected to be “complete” before anyone so much as touches a keyboard to type their first line of code. Agile instead accepts that we will discover more information as we go on; we may find a particular technical solution doesn’t meet the needs of customers, or we might discover there’s an entirely different problem underneath the stated problem, and by solving problem we can solve not just the proposed issue, but other customer concerns as well. Applying Agile principles to our approach allows us to accept the unknown and prioritize discovery and experimentation to drive out uncertainty before we fully commit to a solution. Faster Review Cycles In order for teams to be both accepting of uncertainty and responsive to change, there’s a need for rapid iteration and cyclical, comprehensive reviews as work is completed — to ensure that new discoveries are contemplated and current efforts are evaluated. Most Agile practices either time-box efforts (Scrum) or control the amount of “work in progress” (Kanban) to ensure efforts are completed within a reasonable amount of time. Those efforts are then reviewed with customers or customer proxies (such as internal services teams or stakeholder teams). The focus on ensuring prompt reviews and feedback from actual users (or as close to the user as you can get) addresses the most common failings of waterfall approaches — the delivery of a product nobody really wants or likes after a 6-9 month closed development cycle. Greater Flexibility in Releasing Features In addition to faster cycles of review with customers or customer proxies, the focus on delivering working software in time-boxed or effort-boxed iterations of work provides the business as a whole more flexibility in when product should be delivered to end users. In more traditional approaches, releases occur when all the planned work is completed…or, even worse, on a date set by stakeholders regardless of how polished the actual work is on that date. Agile approaches, on the other hand, provide sufficient functionality Less Up-Front Work Prior to the advent of Agile development methodologies, not only did product requirements attempt to predict what would be needed in 6-9 months, but they also attempted to be an encyclopedic contract outlining and detailing nearly every single aspect of a product’s design and development. It was not uncommon to see Product Requirements Documents (“PRDs”) and Technical Requirements Documents (“Specs”) exceeding fifty or more pages and outlining specific deliverables developers would use as checklists of exactly what to deliver — nothing more and nothing less. Agile instead focuses us on defining and prioritizing problems to solve; collaborating with our developers to design, specify, and revise work needs to be done; and to exert only the amount of effort needed to move a product or project to its next phase. Incurring high up-front costs in investigation, documentation, and contract negotiation is anathematic to the fundamental beliefs outlined in the Manifesto.

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Agile Ticketing

Live event ticket management application

Mindy Fernandez

Agile is an excellent solution to the ticketing world that has truly helped advance our university.

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

Please refer to the section on Pros.Agile Ticketing Solutions is an in depth and advanced ticketing solution that serves our university for a wide range of events from high profile external concerts/events to athletic games, theatre productions, music concerts, student-run events... The customer service is top-notch and always readily available to assist us with all our needs. The software itself is very user-friendly. The tutorials and training webinars are valuable tools that teach us and enable us to do things for ourselves.

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Agile Ticketing

Live event ticket management application

caroline sorokoff

extremely positive! We have used it for 5+ years and it continues to grow to meet our evolving needs

Used daily for 2+ years
Reviewed 2018-04-11
Review Source: Capterra

so far I am very pleasedAgile is flexible and user friendly and allows us to effectively and clearly promote dozens of events at a time. It has a better layout than the majority of other ticketing websites we have looked at which makes the user experience more positive (thus resulting in more sales). As our festival has grown, and our needs have changed, it has evolved with us. We are very happy with the product and especially the customer service which is excellent.

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Agile Ticketing

Live event ticket management application

Rene Bouchard

The software has saved us countless data entry hours and generally delivers on a spectrum of needs.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Having a hosted system that is constantly evolving is so much better than an installed system that would need to be manually upgraded. Communication with DPO allows us to capture the member/donor info we want and need without having to do additional data entry. Customer service is excellent.The API communication between Agile and DPO saves us so much time, as well as the communication between the event ticketing configuration and our calendar and website.

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Agile Ticketing

Live event ticket management application

Nysselle Clark

I have been working with Agile for many years and I am pleased with the program.

Reviewed 2016-05-16
Review Source: Capterra

The pros - much more user friendly than other sites, according to many of our patrons. We do have an "older crowd" and they do have several difficulties using computers in general but by using Agile consistently over the years, we receive less phone calls every year. We have been complimented on our ease of ticketing purchases (obviously not by everyone) when customers compare to other programs such as Brown Paper Bag and Ovation. A wish list: To be able to create data through mac programs. To be able to customize our reports so they are not so lengthy and that sum (manifest extract) up reports. For customers to be able to create their own calendar of what they are going to see. Our executive director and myself are going to sit down together and write up a "wish list" ourselves of what we would like to see. Sometimes, I have found that you already have the options we are looking for but just didn't realize it. For example: Having a guest account for people to sign out rather than having an account. Our hope is to set up a conference call of some sort to review this with you. The customer service has been outstanding - I don't think I have had to wait 5 minutes for a response from your representatives. They have been trained well and are knowledgeable in every aspect of your program.

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Agile Ticketing

Live event ticket management application

Lauren Wagner

Agile helped us streamline our ticket sale process and took our film festival to the next level.

Used daily for 2+ years
Reviewed 2018-04-10
Review Source: Capterra

Aside from extremely helpful staff and support, Agile is the type of program that can be scaled to fit your needs. We were able to develop and measure the success of new programs, series and even a membership program, which wouldn't have been possible through our old methods.

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Agile Ticketing

Live event ticket management application

Samuel Scott

Excellent system. It is quite robust, without being ridiculously complicated.

Used daily for 6-12 months
Reviewed 2018-04-11
Review Source: Capterra

A far more advanced total ticketing and member management package than we had previously, that plays nicely with our current Donor Perfect software.The Agile system has been extremely reliable, and they have helped us to integrate it into our business. Their biggest asset is that they listen to our needs and address concerns in a timely manner. They are a pleasure to work with.

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Agile Ticketing

Live event ticket management application

LuAnn Roth

Agile has surpassed our expectations and needs as a film and live performance organization.

Used daily for 6-12 months
Reviewed 2018-04-12
Review Source: Capterra

I like that there are regular updates and new features are rolled out regularly. The software itself is very robust.

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Agile Ticketing

Live event ticket management application

Susan Fisher

Agile is Great!

Reviewed 2016-05-16
Review Source: Capterra

We've been using Agile for many years and have had an excellent experience throughout. We receive almost immediate response to small issues and very immediate response to any larger issue. The customization we've been able to work on together has greatly improved our overall product we are able to provide to our patrons. The growth Agile has experienced in the last few years has made them a stronger company with the ability to provide additional support to clients and create more diverse training content available at your fingertips. Agile is easy to use and we have been able to teach everyone from our youngest college students to our retired volunteers how to use it seamlessly. Everyone at Agile is a joy to work with, and we look forward to continuing our relationship in the future.

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Agile Ticketing

Live event ticket management application

Monika Leska

Great customer service.

Used daily for 2+ years
Reviewed 2019-01-04
Review Source: Capterra

Agile has served us well for several years, but it lacked donor management tools and extensive database and reporting, so we made a move to another product. However, I miss its customer service. It has great customer service - always ready to help within minutes or hours! It has a lot of useful features that other products lack. They do offer a lot of services as well, like membership fulfillment, equipment rental, pass printing, etc. which is very helpful!

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Agile Ticketing

Live event ticket management application

Lori Reinhart

Agile Ticketing is the most comprehensive ticketing software I've used.

Reviewed 2016-05-20
Review Source: Capterra

The software, on the whole, is user-friendly and easy to learn. Basic box office functions are a breeze to teach and my staff rarely has any issues related to the software. As administrator of the software, there is much to learn and remember. Daily and weekly tasks are quick and easy to master. But for those tasks that happen less frequently and when I need help remembering how I did it the last time, the Agile support team is always there for me. The online tutorials are a GREAT resource, but you can always pick up the phone and get a friendly staff member to walk you through anything. No system is perfect, but Agile Ticketing as worked with us to problem solve and create manageable solutions when we need them. I can't recommend them highly enough.

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Agile Ticketing

Live event ticket management application

Donald Dallaire

Best decision we made!

Reviewed 2016-05-16
Review Source: Capterra

Switching over to Agile was one of the best decisions we have made as a theater and a non-profit organization. The system is easy to use and understand and best of all it has cut down on data input and takes half the time, if not less to get our tickets up and running. Best of all the customer support is amazing! The team is friendly, quick to respond and they are there to answer any questions you might have big or small! I would recommend Agile again and again!

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Agile Ticketing

Live event ticket management application

Phil DiMarco

Worthy of Your Investment

Used weekly for less than 6 months
Reviewed 2018-10-24
Review Source: Software Advice

- Bottomless set of features, bells and whistles to explore and use. - Modestly priced and brings a sizable value

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Agile Ticketing

Live event ticket management application

Prajakt Karanjkar

Rating only

Reviewed 2018-08-10
Review Source: GetApp


Agile Ticketing

Live event ticket management application