I've been using Apptoto for years and can't imagine my business without them. Apptoto is extremely reliable. Truly a "set it and forget it" tool.
Pros
You can fine-tune reminders to meet your wildest needs. From different time zones to different services, they can do it all. Reminders get sent out 99.9% of the time.
Cons
I would say the user interface could improve but that is always the case with every SAAS I've used. I've seen slight yet useful improvements as the months/years go by so I can't complain. They're keeping costs down and still managing to make improvements, kudos!
At the end of the day, I hired them to deliver my reminders (and handle my booking pages) - and they do that like no other company in this space.
Rating breakdown
Likelihood to recommend: 10/10
Owning a salon means there are a lot of appointments to confirm. With Apptoto I can eliminate hours per week of monotonous phone calls to remind clients of their appointments. They can receive texts, emails or even voice calls to remind them of their appointments. Then they can confirm or cancel their appointments which also cuts down on “no shows” which means more productivity and more profits. Apptoto is able to access information from your web based calendars and set and send reminders for any upcoming events. It is able to work with Google, Windows and iCalendar which means it’s not just for appointment based businesses. Wether you need to send reminders to staff of a meeting, invites to a social gathering, or send a quick message to clients Apptoto makes it a breeze!! Apptoto also has a really cool feature that lets you send reminders to schedule your next appointment, ie; 6 week trim, 6 month check up, etc. You can send generic thank you’d through the app as well. The ability for costumers and clients to rate your business with the click of a button is a really neat feature that can greatly impact business in a positive way. It makes it so much easier to get those 5 star reviews when it’s so simple and convenient- no going to another website and searching for the business. Just one click and done! It takes the headache out of leaving feedback. Apptoto is really full of great features and added bonuses that you can cater to your specific business!
Pros
So easy to set up and use, price point is very fair, multiple options for reminders, can integrate with lots of commonly used software.
Cons
The only negative I have found is there is no in person training. You can watch live on line tutorials or webinars. This isn’t much of a hinderance to me.
Rating breakdown
Likelihood to recommend: 8/10
We utilize this program daily to manager our appointments for multiple locations throughout the U.S.
Pros
Apptoto is easy to use and easy to train. We like it because we can manage multiple calendars all in one location. We also utilize the automated email reminders, we have a booking page for appointments and employment and we can send SMS (texts) through this format as well.
Cons
Once a participant schedules, they are unable to reschedule without having to speak to an agent. The program will not allow the participant to choose a new date/time. Cancellations do not require the participant to provide a reason. So it also requires a person to call them.
Rating breakdown
Likelihood to recommend: 9/10
If the product would work, its been amazing. Unfortunately, after being bitten more than once and losing customers as a result, it will make you twice shy. It also wouldn't be a big deal if they could solve the errors quickly. It is current the 26th of July and I lost service on the 11th of July.
Pros
I love the features that the service provides, if only it would constantly work.
Cons
It intermittently stops functioning. After over a year of using this service it has failed on me at least 15 times. That is, for no warning it will stop pushing notifications to customers and updating your calendar.
Rating breakdown
Likelihood to recommend: 0/10
My experience with Apptoto has been absolutely awesome! It has saved me money and made my job so much easier! I love this product/service!
Pros
Apptoto is an awesomely affordable and complete appointment reminder platform that ultimately saves my business money by reducing no-shows and replacing appointment reminders sent by mail. Apptoto integrates with almost any calendar solution, and it allows you to send multiple reminders with receiver feedback options (i.e., confirmation, need to reschedule, etc.) by phone, text message, and email. Every type of reminder is completely customization. You will not find a more feature-packed appointment reminder solution that is as affordable as Apptoto.
Cons
There are no cons about Apptoto. But, if I must pick something, it would be to make the interface more colorful. Yes, that's the biggest criticism I have.
Rating breakdown
Likelihood to recommend: 10/10
Starter: $32/month or $29/month billed annually
Plus: $60/month or $54/month billed annually
Professional: $110/month or $99/month billed annually
Group: $210/month or $189/month billed annually
Group 3200: $388/month or $349/month billed annually
Group 6400: $721/month or $649/month billed annually
Apptoto can tailor larger plans to suit user needs.
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