Como Pricing, Features, Reviews & Comparison of Alternatives

Como

End-to-End Customer Engagement Inside Your POS

4.25/5 (8 reviews)

Como overview

Como Sense - an end-to-end customer engagement solution - empowers small and midsize service-providing chains to maximize revenue per customer and business growth. The tools provided by Como enable businesses in the food & drink, retail, heath & beauty, entertainment, and fitness industries to engage customers through multiple channels, and encourage spending with offers and loyalty programs.

Como Sense integrates with POS software to create a cloud-based solution where all the tools work together: a branded mobile app, connectivity with any third-party services, and deep business insights as well as the means to act on them with relevant incentives.

Como's international client portfolio includes Burger King, Conway, Quiznos, Fox Racing, and other major chains spanning North & South America, Europe, The Middle East, and Africa. Como's partner network includes POS companies such as Revel Systems, ICRTouch, MICROS, and PAR.
www.como.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Spanish
Como screenshotEmpower Your POS with Como SenseComo screenshotComo screenshot: Como Sense with POSComo screenshotComo screenshotComo screenshotComo screenshotComo Success Story - Natural Kitchen UK

Como reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.0
  4.5
Lesli Tanski

An evolving product that is always finding ways to become better and help our business grow.

Used daily for 1-2 years
Reviewed 2018-07-23
Review Source: Capterra

We really like being able to see how much more our members spend in our stores than non-members. This is a huge incentive to our sales team to push this product.

Pros
This software is constantly getting better and offering more benefits. The support has been unmatched and they are always available not only to help but to accept your suggestions and feedback. The dashboard is relatively easy to read, easy to customize and provides really important data. Managing our customers rewards points among 3 stores is so much easier with this one centralized piece of software.

Cons
We would love for it to connect to Shopify so it could provide points to our online shoppers. The system is so specific in looking up names that using or not using capital letters can inhibit the search. We are limited on our 'look up' options when a customer is trying to locate their information on their app. Many would like to look up their account with their email address and this isn't an option. Finally, a full integration with AccuPos would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amanda Rossi

The functionality of this software is very useful, and customer service helpful.

Used weekly for 6-12 months
Reviewed 2018-07-24
Review Source: Capterra

Pros
We like the fact that this software is able to keep track of our rewards members in real time. The ease of using this product for our customers has been great. The customers who do choose to interact with the online app, have had very little issues. If any issues have arisen, the como team has always been able to help us resolve things in a timely manner. As an administrator and back end user, it has been nice to be able to look deeper into the various customer & sales statistics made accessible through the software. I have recently started to navigate sending push notifications directly to the customers, and look forward to scheduling our first "flash sale".

Cons
When changing our existing rewards system (via quickbooks), we encountered several hiccups with failure to import existing customers successfully. However, the como team was always there to assist and find a resolution. Most days, between 3-4pm, we encounter a system "black out", where we are unable to look up customer accounts and attach them to transactions. We have called the como team twice about this issue, and were told that there was some glitch happening in the como cloud. This does not happen every single day, but still occurs randomly a couple times a week. Each time we have had issues with attaching existing members to a transaction, we have called the como team and they have assisted us with the corrections to be made to the customer's rewards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meredith Osburn

Como Sesnse - Rewards in a retail non-for-profit

Used daily for 1-2 years
Reviewed 2019-04-15
Review Source: Capterra

The overall experience with Como Sense has been a good one. Knowing that customer support is always available and they are ever working to enhance our experience with the product has been a comfort. Knowing that they want the product to have a long relationship with the customer also assists us in making future decisions with the software.

Pros
What we like most of the ease of use and functionality. The customization of an app tailored to your needs as a not-for-profit business is a grossly, underutilized tool. We like the search features, reporting featuring, and ease of customizing a campaign - all right at your fingertips! Also, our experience in working with our customer rep directly has been awesome!!

Cons
The most frequent issue we experience is the communication between our POS host and this software. It has been addressed and the partners are constantly looking for ways this can be enhanced.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

QSR Loyalty Program

Used daily for 6-12 months
Reviewed 2019-04-24
Review Source: Capterra

We have driven top line sales by 10% with our use of the Loyalty program. We are easily able to manage our customer database and have a constant line of communication with our guests either by email, push or sms messaging. Has changed our business.

Pros
-Real-time ability to make changes to functions and customer databases -Campaign creator assists in ensuring proper functionality is set -Great interaction with our Account Manger Colton and Yossi -Real time analytics and KPI's

Cons
-Slow integration with Revel Customer Facing Display option. Not all on Como unfortunately. -Sometimes EU spam laws interfere with North American spam laws.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jean Iennaco

Our customers love our new loyalty program!

Used daily for 6-12 months
Reviewed 2018-07-18
Review Source: Capterra

We are able to have a more personalized experience with our customers and gather data to help us expand our business.

Pros
We are able to capture customer data to help us grow and compete with the online giants. Our company is expanding and the analytics help us determine where our customers are coming from and what they are buying.

Cons
Separating our locations for billing and access to the management console is an issue at this time. They are working with us to get a solution in place.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Como pricing

Pricing options
Subscription
View Pricing Plans

Contact Como Sense for pricing information.

Como features

API
Customizable Branding
Email Integration
Social Media Integration
Third Party Integration

Activity Dashboard (214 other apps)
Activity Tracking (158 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)

Additional information for Como

Key features of Como

  • Content syndication
  • Analytics
  • CRM
  • Membership management
  • Member portal
  • Customer segmentation
  • No-card customer loyalty system
  • Reward management & distribution
  • Customer activity tracking
  • POS integration
  • Third party integration
  • Club member registration
  • Trend analysis
  • Rules-based workflow
  • Multi-channel communication
  • SMS communication
  • Multi-location
  • Customer experience management
  • Customer filters
  • Incentivization
  • Business intelligence
  • Real time analytics
  • Customizable branding
  • Customer engagement
  • Email integration
  • Social media integration
  • Customer feedback & surveys
  • Push notifications
View All Features

Benefits

• Manage, segment, filter and track customers across multiple locations from one central dashboard in Como Sense.

• Incentivize customers with loyalty programs (points, punch cards, cash back, etc.) and gamification features including scratch cards.

• Cross-promote with businesses and brands, and offer rewards to customers for social sharing.

• Showcase a menu or product catalog and engage with customers via a customized, branded mobile app, through which notifications can be pushed.

• Connect Como Sense with third party software, most notably POS and email applications.