eDirectory Pricing, Features, Reviews & Comparison of Alternatives

eDirectory

Portal, Membership Management, Community software

4.4/5 (68 reviews)

eDirectory overview

Pricing

Starting from
$99/month
Pricing options
Free trial
Value for money

Devices

Web-based

Business size

Small Business

Markets

United States

Support options

Online Support, Phone Support
eDirectory screenshoteDirectory screenshoteDirectory screenshoteDirectory screenshoteDirectory screenshot

eDirectory reviews

Excellent
39
Very good
24
Average
1
Poor
1
Terrible
3
Value for money
Features
Ease of use
Customer support
  3.8
  3.9
  4.3
  4.5
Stephanie Elsen

An excellent directory product - EXTREMELY IMPRESSED. You get what you pay for.

Reviewed 2014-04-10
Review Source: Capterra

I wanted to create a regional resource web site for the town I live in, and after searching many different programs, I chose eDirectory. I have been extremely impressed by the eDirectory product and its capabilities. In fact I will go so far as to say that they didn't even hit the tip of the iceberg when selling me on it. I only learned of some of the most detailed and valuable aspects of this system after purchasing and using it. I am very impressed by the SEO capabilities that are built in to every aspect of their application. The interface for people to claim/add their listings and events is very good. One thing I really don't like is the limiting tool for people to upload images; people have issues so I'll have to get that custom change done. Other than that though, people have found it easy to use so far. The blog tool is fairly basic and doesn't look as nice as, say Wordpress. But it's simple to use and has all the right function a blog should have. My site admin interface is easy to use, and I didn't have any training. (Note: you should be web savvy though; a beginner will not find it easy.) You can customize your own emails to/from customers for notifications etc. which are easy use and maintain. There were a few custom changes I had made right away. I didn't like the default way that information showed up. Custom changes are done at a rate of $200 for 3 hours. Not too bad, and I thought they did a very nice job. If it wasn't right, they would fix it for you. I also had them add three custom size Google AdSense blocks for me and that went very well. Their support team is in Brazil, but they are very good. Occasionally hard to get a hold of, but mostly responsive and do a great job. A couple of cons, their email marketing interface seems to need help. I am going to use Constant Contact instead. Theirs seems to be lacking with not much customization flexibility. It appears they don't understand email marketing very well. I had several problems with their hosting and the site being down, but they said it was fixed. (I moved my hosting anyway.) I now own the software and have it hosted elsewhere. All in all, I haven't found any other product out there that comes close to eDirectory. It is a truly amazing product and worth every penny. If you want to have a look, my site is www.redwing.info. It started ranking well for good keywords within three months, and it continues to improve.

Rating breakdown

Ease of use
Customer support

Minimize review

Brett Kruger

eDirectory. The solution for serious directory owners.

Reviewed 2010-02-08
Review Source: Capterra

My directory is only 3 months old, however Google has already indexed nearly 300 pages and has given me a number of number one rankings for my listings. This is without doing any other SEO on the site whatsoever. At the end of the day, your rankings in the search engines are paramount to your success. This is a testament to the calibre and class of this software. I have used many software applications over the past 6 or 7 years and can honestly say that there would only be a couple of other software solutions out there that have impressed me as much eDirectory and the team behind the it. My opinion: Don't make the same mistake as me. Start with the best first. You WILL NOT be disappointed.

Pros
After attempting to set up my directory using 2 other directory scripts, I was pleasantly surprised at the ease of use that the eDirectory software offers. The back end control panel is extremely logical and barely needs any explanation. I have hardly had to look at the manual whatsoever. Despite its ease of use it is extremely powerful and has many great features built in. Integrating Google Adsense, Maps and Analytics is as simple as pasting the code that is given by Google. The software has never missed a beat. On the rare occasion I've had problems, the support team have set me straight very promptly. I give this software and the team at eDirectory my highest recommendation. Every aspect of the company is first class. Like most things in life, you get what you pay for. eDirectory is certainly worth every cent.

Cons
In my humble opinion I feel there is only one main negative with the eDirectory software. The stock templates are quite nice however, I would highly recommend having the company tweak them for you. This can all be done in house for a reasonable fee and will set your directory apart from other users.

Rating breakdown

Ease of use
Customer support

Minimize review

Bruce Samaritan

eDirectory.com is the Best~

Used daily for 2+ years
Reviewed 2016-06-17
Review Source: Capterra

The support from eDirectory is fabulous and timely. Quick and responsive. More simplified now than in the past.

Pros
We are more than a directory, it offers a mobile directory as well. Affordable advertising. Media print is going by the wayside.

Cons
Could use more payment gateways, to use my own independent and swipe to avoid middleman.

Response from eDirectory


Hi Bruce! Thank you for reviewing eDirectory. We really appreciate your honest feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. And when your needs get bigger we have some awesome options in our Mod Store, check it out: edirectory.com/directory-mod-store. A big thank you from the eDirectory.com team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Sasha-Loriene McClain

Don't waste your time and money on eDirectory

Used daily for less than 6 months
Reviewed 2020-02-13
Review Source: Capterra

Very poor. eDirectory offers amazing packages and services that are nowhere near as functional as advertised if you need customizations/modifications (which you will absolutely need). This will ultimately affect your business, income, and name/brand because the quality of services you intend to provide will not come into fruition and is not user-friendly for your members. Not having fully integrated payment gateways is a major concern as you may be opening yourself to potential fraud disputes, cancellation disputes, payment issues regardless of the payment options you choose (it's the same for them all). Save yourself time and money ($5,000-$20,000) and choose a different platform.

Pros
Member site has reports, stats, and ability to update their own listings. I also really like the blog and community forum options and the fact that members can have all of their information, photos, and reviews under their listing for optimal marketing . Through a customization, I was also able to have members only access to specific information/resources on the site.

Cons
-not intuitive at all -payment gateways are not integrated (members cannot cancel and there are no automated cancellation emails - you have to cancel in edirectory, cancel in your payment platform, take a screenshot of confirmed cancellation, composed a new email, and attached said screenshot for confirmation email. This is a membership based directory that offers "reoccurring subscriptions integrated" but they leave out the part that there's no cancellation process and you have to cancel 100% yourself... thus making it not an integration. They consider this an additional customization/modification that will take 1 mo+ and cost you an additional $2,000+. It's literally 2020... -every single change you want to make costs money, ie. changing the size of your logo, changing the links color, adding a drop down box, adding social media feeds other than facebook (because of course Facebook is the only platform included for free -they offer the option to buy the source license if you have a web developer that is well versed in php coding. eDirectory has numerous restrictions on the licenses they sell making it extremely difficult for any outside developers to make the necessary changes. You must first pay an additional $100 o $150 a month to gain additional ftp access which afterwards, you're still not able to make changes.

Response from eDirectory


Sasha, thanks for your feedback. We are working on the cancellation integration for Stripe gateway and should have it out soon. Not all gateways have this level of integration available. Additionally, many companies running directory-based sites prefer to receive and process the cancellation requests through their support ticketing system as it gives them a chance to learn what the client's issues are and correct them. Feel free to reach us out directly if you have any further questions and comments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Waqar Asghar

Higly customizable directory software supported by a superb team of professionals

Reviewed 2016-06-06
Review Source: Capterra

Edirectory seemed to be best choice among any other choices designed for an enterprise scale directory software implementation. The product is highly customizable, based on open-stack, packaged with excellent guides (online, offline, videos etc) and support team (available round the clock ) to listen your voice and dealing with that in a highly professional manner. The development team who supported our customization request was very professional and flexiable. We had a number of issues (e.g. different browsers i.e. Edge bahaving differently than other browswers and sometimes showing warning messages) during our inital setup however they were always there to help sorting out these issues. Very much impressed. The technical architecture of the product seems quite robust offering better performance attained through use of latest technology standards such as elasticsearch and caching techniques. Highly recommended product and it offers a package of various custom modules as well targeted to solve specific chllanges. We are very keen to establish a long term business relationship with the team. Highly recommended.

Response from eDirectory


Hi Waqar, thank you for reviewing eDirectory. We really appreciate your honest feedback about our product, our features and our customization team. We are always ready (and happy) to help you achieve your online goals. A big thank you from the eDirectory.com team.

Rating breakdown

Ease of use
Customer support

Minimize review

Ken McAleese

New to eDirectory and VERY Satisfied

Used daily for less than 6 months
Reviewed 2018-04-13
Review Source: Capterra

Pros
eDirectory has helped us through the entire process of setting up our online directory. From the initial sales consultation, to demonstrations, to customer support - the entire process has been a breeze. The availability of customizations for the software by the eDirectory team takes the burden off our own technology department and has made the move to their platform easy and cost effective. I'm excited to see how we can expand our use of this system.

Cons
I wish that I had a little bit more control over the visibility and movement of different components on the listing page. While so much of the website is customizable, it seems like certain areas necessitate an ordered customization even though they seem like simple show/hide fixes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Janneke Nijenhuis

Never use Edirectory when you want to make changes

Used occasionally for 2+ years
Reviewed 2020-01-08
Review Source: Capterra

Bad experience. They are refusing to pay back my upgrade fee (which I could not use after a lot of time and money spend on trying to upgrade)

Pros
After changes updates don't work so never choose e-directory when you want to do enhancements. Support is extremely expensive and slow. I used it for about 5 years but could not update anymore due to enhancements. I switched to a Wordpress solution. Easier to adapt and updates work.

Cons
support is slow and expensive and updates cannot be done after you have custom coded something.

Response from eDirectory


Hi Janneke, I'm sorry to hear about the difficulty with your project. I know the team put a huge amount of work into it, and I'm sorry that our policy didn't allow a refund on an order from 2017. Our offer of a fresh install in your server, at no cost, is still available, just contact our support team and they will take care of that. If there is anything we can do for you in the future don't hesitate to reach out to me at emerson.travaglini@edirectory.com. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Lev Stowe

All Questions Answered

Reviewed 2016-05-30
Review Source: Capterra

Well, I just got the software to use; haven't touched it yet. If I don't place a comment within 24 hours of receiving this email, I won't get a 100 dollar credit towards training, so there you go. My questions were answered, and it was obvious that the sales person who helped me, mastered the software's capabilities a while ago. My only recommendation would be that they take a little more time to understand the customer's business model, and contour their demo around how the software can support it. Otherwise, why not just make a video of the software's features, and leave it there. Though the software is "out of the box", the customers business model may not be. But I was very impressed with everything I saw in the demo, the sales person was great, and I'm excited to move forward and create my directory.

Response from eDirectory


Hi Lev, thank you for your honest feedback!

Like most companies that treasure client perceptions, we offer a small gift for doing a short survey so we can continuously improve the way we do things for the people that matter most to us :)

We look forward to powering this project with you! Please feel free to reach out for anything you need along the way :) Thank you.

Rating breakdown

Ease of use
Customer support

Minimize review

Simos Symeou

My experience with eDirectory software

Reviewed 2010-02-18
Review Source: Capterra

If you are seriously thinking about making some money through a directory site, then you should seriously consider using eDirectory.

Pros
I have searched a lot before deciding to choose eDirectory for cypruslikethis.com. I has proved that my choice has been spot on. This software is really more than just a directory. Implementation has been long since I have done a lot of customizations to the software, but even with this the team that has been assigned to me managed to do everything I have asked from them. People with highly technical skills indeed. Something very important: after the completion of the customizations I have had all the support I needed for fixing any bugs or making any necessary adjustments to the software.

Cons
eDirectory is a serious piece of software, packed with lots of features. It should satisfy the needs of many as is. However, if you require to customize the software, you should be very clear on what you like to change/adjust and test the results yourself as well.

Rating breakdown

Ease of use
Customer support

Minimize review

Anonymous

Great, Easy to Use Product

Used daily for less than 6 months
Reviewed 2018-05-30
Review Source: Capterra

Able to build a site quickly

Pros
For someone building a straight forward directory like me, with little technical experience, this is a great site to use. There aren't any great alternatives

Cons
Can't think of any serious cons. Maybe it is a little inflexible, but that's how they are able to make it easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

eDirectory pricing

Starting from
$99/month
Pricing options
Free trial

eDirectory features

Website Management
Content Management
Document Management
Custom Forms
Activity Tracking
Wiki
Data Security
Event Management
Jobs Board
Social Media Integration
Email Marketing

eDirectory integrations

Additional information for eDirectory

Key features of eDirectory

  • Member Portal
  • Payment Processing
  • Member Directory
  • File Sharing
  • Collaboration
  • Search
  • Real-time Chat
  • Access Controls/Permissions
  • Committee Management
  • Application Management
  • Membership Renewals
  • Membership Database
  • Dues Management
  • Club Membership
  • Member types
  • Nonprofit Membership
  • Gym Membership
  • Membership Management
  • Member Directory
  • Group Management
  • Content Moderation
  • Discussions / Forums
  • Fundraising Management

Benefits

Self-hosted, online payment processing with 10 Payment Gateways, Elastic Search, Mobile App and more!