Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.
I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.
If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.
Likelihood to recommend: 9/10
The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.
I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.
Likelihood to recommend: 6/10
I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.
FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required!