FuseDesk Pricing, Features, Reviews & Comparison of Alternatives

FuseDesk

Help Desk, Support Ticketing, and Messaging Platform

4.0/5 (4 reviews)

FuseDesk overview

What is FuseDesk?

FuseDesk is a support ticketing solution for Infusionsoft and powerful case management that provides a multi-user ticketed support tracking system. Easy to use, powerfuly insightful for business owners and seamless for customers, this solution will help you handle your customers' emails in a more efficient way.
www.fusedesk.com

Pricing

Starting from
$39/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
FuseDesk screenshot: Integrated Live Chat connects deeply to your CRM empowering your team to win more customers and delight existing customers.FuseDesk - Help Desk and Ticketing System for InfusionsoftFuseDesk screenshot: Powerful FuseDesk Automation for Case Routing and Integrated Infusionsoft/Keap AutomationFuseDesk screenshot: Instantly login to FuseDesk with your CRM credentials helping your customer support and sales teams to have one less login!FuseDesk screenshot: Easily transfer or escalate support cases between team members right in FuseDesk so the right team members get the right cases.FuseDesk screenshot: FuseDesk's suite of reports help your management get the insights they need to make key decisions.FuseDesk screenshot: Saved Searches in FuseDesk allow your team to quickly find exactly the cases they need based on dates, tags, departments, and more!FuseDesk screenshot: Organize your FuseDesk Email and Note Templates by category giving your team access to the right template at the right time!

FuseDesk reviews

Value for money
Features
Ease of use
Customer support
  3.7
  4.5
  3.8
  4.3
Anonymous

Great Infusionsoft add-on for customer service

Used daily for 2+ years
Reviewed 2018-10-29
Review Source: Capterra

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

Pros
I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

Cons
If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kirsten Tonja

FuseDesk does the trick but I like other help desk platforms better.

Used daily for 1-2 years
Reviewed 2017-12-05
Review Source: GetApp

Pros
The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

Cons
I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Tom Hitchens

Help handle customer's emails quickly and professionally viewing history of emails, notes and calls.

Used occasionally for less than 6 months
Reviewed 2018-03-16
Review Source: Capterra

Pros
I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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FuseDesk pricing

Starting from
$39/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

FuseDesk pricing is $39-$59/seat/month depending on your plan. Get started with a Free FuseDesk app or schedule a free demo with our team. Easily upgrade or downgrade at any time, no long term contracts required!

FuseDesk features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Custom Fields
Customizable Branding
Customizable Reporting
Data Import/Export
Email Integration
Reporting & Statistics

Calendar Management (196 other apps)
Contact Database (145 other apps)
Contact Management (148 other apps)
Customer Database (181 other apps)
Customizable Templates (197 other apps)
Electronic Payments (158 other apps)
Reminders (199 other apps)
Social Media Integration (194 other apps)
Surveys & Feedback (166 other apps)
Third Party Integration (256 other apps)

Videos and tutorials

Additional information for FuseDesk

Key features of FuseDesk

  • TemplateSync Technology
  • FuseDesk LoginSync
  • Case Transfers/Escalation
  • Full Case History
  • Multiple Departments
  • Key Reporting
  • Single Login with FuseDesk LoginSync Technology
  • Full Case History in One View
  • Transfer or Escalate Cases Without "Forwarding" an Email
  • Access Key Customer Information Automatically
  • Powerful Reporting to Provide Measurable Insights
  • Multiple Departments to Better Handle Cases
  • Rules and Automation for Handling Inbound Emails
  • Live Chat and Messaging
  • Deep Keap Integration
  • Help Desk for Keap and Infusionsoft
  • Integrated Live Chat for Keap/Infusionsoft
View All Features

Benefits

Access all of your Infusionsoft templates with FuseDesk and reply quicker and easier to all your customers.
Avoid multiple usernames and passwords: your FuseDesk login is the same as your Infusionsoft login.
View each history of emails, notes and calls in Infusionsoft and FuseDesk.
Track all key customer support metrics to measure how well you're doing.
Take care of your customers with full transparency.