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Glassbox Logo

Cloud-based web analytics tool for marketers.

Last updated: January 2024

Glassbox Pricing, Features, Reviews and Alternatives

Glassbox FAQs

Q. Who are the typical users of Glassbox?

Glassbox has the following typical customers:
Large Enterprises

These products have better value for money


Q. What languages does Glassbox support?

Glassbox supports the following languages:
English


Q. Does Glassbox offer an API?

No, Glassbox does not have an API available.


Q. What other apps does Glassbox integrate with?

Glassbox integrates with the following applications:
Google Analytics 360, Adobe Analytics


Q. What level of support does Glassbox offer?

Glassbox offers the following support options:
Chat

Glassbox product overview

What is Glassbox?

Glassbox is a cloud-based web analytics solution, which helps businesses in finance, retail, insurance, hospitality, and other sectors track and manage customer journeys across applications. The solution offers various features such as session replays, funnel analysis, mobile app analytics, data capturing, digital record keeping, heatmaps, error analysis, and more. Glassbox also facilitates third-party interaction with various applications such as Google Analytics, Adobe Analytics, Adobe Experience Cloud, and Google Tag Manager.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Glassbox features

Functionality

4.9

/5

54

Total features

78

7 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Mobile Access
Customizable Reports
Email Management

Functionality contenders

Glassbox users reviews

Overall Rating

4.9

/5

54

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

51

3

0

0

0

Pros
Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful.
I have to say we are very pleased with the ROI Glassbox has provides us, and helping us provide our customers with a better service.
The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website.
Cons
Images are not captured properly sometimes in the recording, which could be confusing if that was an user's problem or a glassbox's problem.
When using the Glassbox reports there have been some issue with missing sessions. So we could see the data in our reports but were unable to link to the sessions.
Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered.

Overall rating contenders

KM
AvatarImg

Kurian M.

Insurance, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Observe and analyze

Reviewed 9 months ago
Pros

I like the ability to observe and analyze the internal workings of my application . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting .

Cons

I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings .

AZ
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Alex Z.

Financial Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very straightforward

Reviewed a year ago
Pros

A I appreciate Glassbox for its straightforward user interface. It's exceptionally simple, making it accessible even to users who are not familiar with it, as they can easily understand what to do. Furthermore, the session recording feature in Glassbox has exceeded my expectations. While I've previously worked with other third-party vendors for session recording, Glassbox stands out by providing exactly what we need, and its handling of background requests is exceptional.

Cons

I believe it would enhance the user experience if Glassbox introduced a dark mode, considering that the current UI is quite bright and predominantly white. Additionally, within the session recording feature, there appear to be some spam or irrelevant requests that could potentially be muted or filtered. Lastly, there seems to be an issue with deep linking, as when I receive a link to a specific tab in Glassbox and click it without prior login, it redirects me to the login page. After successfully logging in, instead of taking me directly to the tab from the link, it directs me to the main page.

cs
AvatarImg

charbel s.

Telecommunications, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good for driving CX

Reviewed a year ago
Pros

The most positive quality of Glassbox is it's fully integrated session replay to analytics. This gives us the insights we need to perfect our customer journey in the website

Cons

The reports are too basic, and we need to configure them so that they provide us with the details we require

nl
AvatarImg

natasha l.

Retail, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Tool!

Reviewed a year ago
Pros

The ability to be able to directly fix any issues from a users perspective as opposed to guessing where drop offs are. I also like the filtering options to be able to directly gauge conversion/any issues from a specific scenario

Cons

The interface is sometimes quite confusing, as there is a lot of hoops to jump through to get desired data. Some of the terminology is not abundantly clear to people who are coming to it fresh with no experience, and I'd like the option for more live demonstration to help me decipher what information I need an fthe best way to get it

DD
AvatarImg

Darwin D.

Information Technology and Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Mobile Engagement

Reviewed a year ago

Very good - I am happy we have this solution in our tech stack, we can make the right business decisions based on data. The Glassbox team itself has been very helpful

Pros

The best capability of Glassbox is the level of data that the system captures on the user journey. From this wealth of data Glassbox is able to analyze the friction points in our app and point me as a product owner to where I should be focusing my time. it simply works and we can trust its insights

Cons

It took us some time to configure the reports we wanted to our liking. there are some features in Glassbox which i feel could look better - but we can trust the data so that is the most important thing

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