Guest Suite - 2026 Pricing, Features, Reviews & Alternatives

Guest Suite is a complete French platform for customer review management, online reputation, and presence management, certified "NF Service Online Reviews" by AFNOR. From a single independent business to networks of hundreds of locations, it brings the entire local reputation cycle into one easy-to-use interface, up and running in minutes. No technical team required.

Review management

Collect reviews at the right moment, automatically (email, SMS, QR code, kiosk, post-transaction triggers), in line with review solicitation guidelines. Respond to every review in seconds with artificial intelligence, in assisted or fully automated mode, for a single location or an entire network. Analyze customer feedback with semantic analysis and track your average rating, review volume, freshness, and response rate. A real time-saver for both field teams and marketing.

Presence management & local SEO

Guest Suite optimizes and synchronizes your Google Business Profile listings and local business information (NAP) across all your locations and major platforms. By acting on the signals the local algorithm rewards (review volume and freshness, response rate, listing completeness) the platform boosts your visibility on "service + city" searches and in the Google local pack. Your reviews are distributed across Google, social networks, industry-specific platforms, and your own website.

Analytics, reporting & governance

Centralized dashboard, consolidated multi-location reporting, and competitive analysis to track the ratings and reputation of your local competitors. For networks: headquarters-to-location governance, granular access and permission management per location, response approval workflows, and side-by-side performance comparison across sites.

Integrations & API

Open API and connectors that fit into your existing business software: CRM, hotel PMS, real estate software, automotive DMS, retail POS systems, and ERPs. Every transaction (sale, stay, service, appointment) can automatically trigger a review request. So you maximize review collection with no manual effort while feeding customer satisfaction data back into your CRM.

Industries

Proven across hospitality and restaurants, real estate, automotive, retail and franchises, personal services, banking and insurance, staffing, and agency networks. Suitable for single locations and multi-brand groups alike.

Plans

• Free 14-day trial. No credit card, no commitment.

• Pack Étoile at €39/month: the essentials for independent businesses (review collection, AI responses, multi-platform distribution, local visibility tracking).

• Groups & Networks plan: volume-based pricing per location, centralized control, governance, local SEO at scale, dedicated support, and a personalized demo.

Why Guest Suite

French software vendor, data hosted in France, NF Service AFNOR certification, deep expertise in Google Business Profile mechanics and Google reviews, and dedicated customer support every step of the way.