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LastPass
5
1.9K
4
621
3
120
2
31
1
17
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Integrated Access and Authentication
Table of Contents
LastPass - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
LastPass overview

Based on 2784 verified user reviews
What is LastPass?
LastPass is a password management tool offering key features such as password management, encrypted password storage, password synchronization, credential management, autosave and autofill, and password generation, among others.
Who uses LastPass?
Reviews for LastPass come from a wide variety of industries, including Computer Software (12% of reviewers), Marketing and Advertising (12%), and Information Technology and Services (11%). The most frequent use case for LastPass cited by reviewers is password management (95% of reviewers).
What do users say about LastPass pricing?
Reviewers appreciate the free version for basic password management and value the trial period. Some users say paid plans are reasonably priced, but some reviewers feel frustrated by device limitations and report price increases and less competitive pricing.
What are the most popular integrations for LastPass?
The LastPass integration most frequently cited by reviewers is Google Chrome, a browser product rated 4.8 out of 5 for its integration with LastPass.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Browser Password Management
User Interface
Single Sign-On
Security and Access Control
Autofill
Recurring glitches and instability
LastPass’s user interface
LastPass pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about LastPass?
LastPass is a password management tool offering key features such as password management, encrypted password storage, password synchronization, credential management, autosave and autofill, and password generation, among others.
Select to learn more
Who uses LastPass?
Based on 2,784 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
LastPass's key features
GetApp's analysis of 301 verified user reviews collected between July 2021 and September 2024 identifies LastPass' most critical features and summarizes user sentiment about those features.
Reviewers appreciate LastPass' password management capabilities. They find it easy to organize passwords, bank cards, and notes into folders and categories. Users report that LastPass securely stores and generates strong passwords, making it simple to update or delete them. They highlight the convenience of having all passwords in one place, accessible with a master password. Users also value the ability to share passwords securely with colleagues and the seamless synchronization across devices. Of the 49 LastPass users who gave detailed accounts of their use of Password Management, 100% rated this feature as important or highly important.
Laura D.
Client Success Specialist
Garcia L.
Technology Solutions Manager

Jesse Z.
Software Engineer
Melissa J.
Admin
Reviewers indicate that LastPass provides robust encrypted password storage, ensuring their data is secure. They appreciate the end-to-end encryption, which protects passwords even if LastPass servers are compromised. Users feel confident storing sensitive information, knowing it is encrypted before leaving their device. They mention the peace of mind this capability offers, especially for storing financial and personal data. Some users, however, express concerns about past security breaches and transparency issues. Of the 129 LastPass users who gave detailed accounts of their use of Encrypted Password Storage, 99% rated this feature as important or highly important.
Users report that LastPass' password synchronization feature is highly valuable. They appreciate the ability to access updated passwords across multiple devices, including desktops and mobile phones. Reviewers highlight the seamless synchronization, which ensures they always have the latest version of their password database. They find it convenient for managing passwords on various platforms and browsers. However, some users mention occasional issues with synchronization and the limitation of the free version to one device. Of the 100 LastPass users who gave detailed accounts of their use of Password Synchronization, 97% rated this feature as important or highly important.
Reviewers find LastPass' credential management capabilities very useful. They appreciate the ability to store usernames, passwords, and notes for various websites and applications. Users highlight the customizable fields and the ease of updating credentials. They value the centralized storage, which simplifies organization and sharing of credentials. Reviewers also mention the security policies available in the admin portal, enhancing overall security. Some users, however, note occasional issues with managing credentials. Of the 69 LastPass users who gave detailed accounts of their use of Credential Management, 94% rated this feature as important or highly important.


See related user reviews
Keith N.
IT Operations Manager
Justine K.
HRBP

Biren M.
Technical Customer Happiness Executive

Nhan N.
Senior Engineer
Users appreciate LastPass' secure password sharing capabilities. They find it helpful for sharing passwords with team members without revealing the actual passwords. Reviewers highlight the ability to delegate folder sharing and limit user access. They mention the convenience of sharing passwords for shared resources and accounts. Users also value the control over shared passwords, including the option to revoke access. However, some users note that they rarely use this capability. Of the 64 LastPass users who gave detailed accounts of their use of Secure Password Sharing, 91% rated this feature as important or highly important.
Reviewers indicate that LastPass' autosave and autofill features are highly efficient. They appreciate the time saved by automatically filling in login credentials and the reliability of these capabilities in browser extensions. Users find it convenient for registering new accounts and updating existing passwords. They mention the occasional issues with certain websites and the need for better integration with some browsers. Overall, users find these capabilities enhance their productivity and security. Of the 110 LastPass users who gave detailed accounts of their use of Autosave & Autofill, 90% rated this feature as important or highly important.
All LastPass features
Features rating:
LastPass alternatives
LastPass pricing
Pricing plans
Pricing details:
User opinions about LastPass price and value
Value for money rating:
To see what individual users think of LastPass's price and value, check out the review snippets below.
Laura D.
Client Success Specialist
Spyros D.
Assistant Professor
LastPass integrations (6)
Integrations rated by users
We looked at 2,784 user reviews to identify which products are mentioned as LastPass integrations and how users feel about them.
Integration rating: 4.8 (26)
Integration rating: 4.7 (11)
Integration rating: 5.0 (6)
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
Other top integrations
LastPass customer support
What do users say about LastPass customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of LastPass customer support.
A few users found LastPass customer support helpful, friendly, and quick to resolve their issues when contacted.
Widespread user sentiment is that customer support is slow to respond, often taking days or longer to address issues.
Common user feedback highlights difficulty reaching support, with email being the only contact method and no phone support.
A significant portion of users report unhelpful or generic responses, lack of follow-up, and unresolved problems.
Support options
Training options
To see what individual users say about LastPass's customer support, check out the review snippets below.
“Onboarding seasonal crew is smoother, access is controlled by role, and we’ve reduced lockouts during busy departure windows.”
David R.
Dive Operation Manager
LastPass FAQs
Q. What is LastPass used for?
Improve your business’ password hygiene and security, without compromising ease of use. LastPass empowers employees to generate, store, and share credentials seamlessly, while providing valuable insight and control to Admins through security policies and advanced reporting. LastPass ensures data protection and privacy through LastPass’ zero-knowledge security infrastructure. Gain additional access and authentication features, such as single sign-on (SSO) for simplified access to cloud applications and multi-factor authentication (MFA) that secures the LastPass vault and single sign-on applications.
Q. Does LastPass support mobile devices?
LastPass supports the following devices:
iPhone, Android, iPad
Q. What level of support does LastPass offer?
LastPass offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)
























