App comparison
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Omnichannel Contact Center
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Omnichannel Contact Center Alternatives & Competitors (2026)
Top 5 free alternatives
800.com
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telephony tool for searching & activating toll-free numbers
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Live Chat
5/5
Voicemail Transcription
5/5
Customizable Reports
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
No pricing info
0.6
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Smartsheet
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online work execution platform for businesses of all sizes
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
SSL Security
5/5
Payroll Management
5/5
Multi-board
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
emfluence Marketing Platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Built for marketers. Backed by humans.
0.3
Value for money
Starting price
No pricing info
0.6
Functionality
Social Marketing
5/5
Multi-Channel Marketing
5/5
Email Marketing
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.9
Value for money
Starting price
No pricing info
0.6
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
No pricing info
0.7
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.9
Value for money
Starting price
No pricing info
0.8
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.7
Value for money
Starting price
No pricing info
0.9
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
HubSpot Sales Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freemium email productivity & tracking for sales teams
0.8
Value for money
Starting price
No pricing info
0.6
Functionality
Reminders
5/5
For Startups
5/5
Opportunity Management
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.7
Value for money
Starting price
No pricing info
0.7
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based phone system for sales, support & growing teams
0.8
Value for money
Starting price
No pricing info
0.7
Functionality
Callback Scheduling
5/5
Queue Management
4.9/5
IVR
4.8/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
1.0
Value for money
Starting price
No pricing info
0.9
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online shipping automation pla eCommerce seller
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Barcode/Label Management
5/5
Freight Shipping
5/5
Reviews Management
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Capture, transcribe & analyze sales team calls & meetings
0.5
Value for money
Starting price
No pricing info
0.6
Functionality
Sales Reports
5/5
Event Triggered Actions
5/5
CRM
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one communications & collaboration tool
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
File Sharing
5/5
Auto-Dialer
5/5
Screen Sharing
5/5
Top Features
Computer Telephony Integration
5/5
Call Routing
5/5
Call Recording
5/5