App comparison
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Pega Customer Decision Hub
Customer engagement system with customizable taxonomy rules
Pega Customer Decision Hub Alternatives & Competitors (2026)
Top 8 free alternatives
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
Value for money
Starting price
No pricing info
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Customer Touchpoints
N/A
Customer Experience Management
N/A
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
Value for money
Starting price
No pricing info
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Survey/Poll Management
N/A
Predictive Analytics
N/A
Data Visualization
N/A
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
Value for money
Starting price
No pricing info
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
Recommendations
N/A
Customer Touchpoints
N/A
Churn Management
N/A
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
Value for money
Starting price
No pricing info
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Interaction Tracking
N/A
Churn Management
N/A
Customer Touchpoints
N/A
Custify
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer success solution for SaaS businesses
Value for money
No pricing info
Starting price
No pricing info
Functionality
Survey/Poll Management
5/5
Customizable Templates
5/5
Real-Time Data
5/5
Top Features
Personalization
N/A
Customer Touchpoints
N/A
Interaction Tracking
N/A
Hightouch
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ETL tool for syncing data to any SaaS platform using SQL
Value for money
No pricing info
Starting price
No pricing info
Functionality
Match & Merge
5/5
Data Quality Control
5/5
Data Extraction
5/5
Top Features
Performance Metrics
N/A
Interaction Tracking
N/A
Customer Segmentation
N/A
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
Value for money
Starting price
No pricing info
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Customer Touchpoints
N/A
Churn Management
N/A
Recommendations
N/A
Rocketlane
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A client-centric, next-gen PSA tool
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Project Tracking
5/5
Customer Experience Management
5/5
Top Features
Survey/Poll Management
N/A
Interaction Tracking
N/A
Customer History
N/A
Weave
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication and appointment scheduling solution
Value for money
Starting price
No pricing info
Functionality
Communication Management
5/5
File Sharing
5/5
Call Transfer
5/5
Top Features
Customer Touchpoints
N/A
Churn Management
N/A
Customer Segmentation
N/A
Perfect Doc Studio
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Communication Made Simple with AI
Value for money
No pricing info
Starting price
No pricing info
Functionality
Third-Party Integrations
5/5
Template Management
5/5
Multi-Language
5/5
Top Features
Recommendations
N/A
Performance Metrics
N/A
Customer Touchpoints
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Data collection platform for small to large businesses
Value for money
Starting price
No pricing info
Functionality
Data Connectors
N/A
Match & Merge
N/A
Address Validation
N/A
Top Features
Survey/Poll Management
N/A
Predictive Analytics
N/A
Customer Touchpoints
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
Value for money
Starting price
No pricing info
Functionality
Process/Workflow Automation
5/5
Alerts/Notifications
5/5
Survey/Poll Management
5/5
Top Features
Recommendations
N/A
Interaction Tracking
N/A
Predictive Analytics
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Survey/Poll Management
N/A
Data Visualization
N/A
Churn Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
Value for money
Starting price
No pricing info
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Survey/Poll Management
N/A
Performance Metrics
N/A
Recommendations
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
Value for money
Starting price
No pricing info
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Recommendations
N/A
Predictive Analytics
N/A
Churn Management
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create customer journey maps, personas & impact maps online
Value for money
Starting price
No pricing info
Functionality
Drag & Drop
5/5
User Research Analysis
5/5
User Journeys
5/5
Top Features
Reporting/Analytics
N/A
Multi-Channel Communication
N/A
Recommendations
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital experience insights for any business selling online
Value for money
Starting price
No pricing info
Functionality
Visualization
5/5
Click Tracking
5/5
Real-Time Data
5/5
Top Features
Interaction Tracking
N/A
Churn Management
N/A
Customer Touchpoints
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Product usage & behavior data capture
Value for money
No pricing info
Starting price
No pricing info
Functionality
Feedback Management
5/5
NPS of Customers
5/5
Heatmaps
5/5
Top Features
Recommendations
N/A
Customer Touchpoints
N/A
Interaction Tracking
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Social Customer Service Software
Value for money
Starting price
No pricing info
Functionality
Chat/Messaging
N/A
Live Chat
N/A
AI/Machine Learning
N/A
Top Features
Recommendations
N/A
Performance Metrics
N/A
Customer Segmentation
N/A
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Guided Forms, Doc-Gen, Workflow, Integrations | Next-Gen CCM
Value for money
Starting price
No pricing info
Functionality
Broker/Agent Portal
N/A
Web Forms
N/A
Electronic Forms
N/A
Top Features
Recommendations
N/A
Performance Metrics
N/A
Customer Segmentation
N/A