Retently Features

Retently

Net Promoter Score & customer feedback collection

4.96/5 (23 reviews)

Retently Feature Summary

  • Analytics
  • Notifications
  • Automatic notifications
  • CRM integration
  • Custom forms
  • Customer database
  • Customizable branding
  • Customizable templates
  • Email distribution
  • Email integration
  • Multi-language
  • Real time notifications
  • Third party integration
  • Customer segmentation
  • Feedback management
  • Visual analytics
  • Feedback collection
  • Data import/export
  • Event triggered actions
  • API
  • Chat
  • Custom fields
  • Surveys & feedback
  • Campaign management
  • Collaboration tools
  • Customer experience management
  • Visitor targeting

Competitor Feature Comparison

API
Automatic Notifications
CRM Integration
Campaign Management
Chat
Collaboration Tools
Corrective Actions
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Email Distribution
Email Integration
Event Triggered Actions
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Real Time Notifications
Surveys & Feedback
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App
API
Automatic Notifications
CRM Integration
Campaign Management
Chat
Collaboration Tools
Corrective Actions
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Email Distribution
Email Integration
Event Triggered Actions
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Real Time Notifications
Surveys & Feedback
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App
API
Automatic Notifications
CRM Integration
Campaign Management
Chat
Collaboration Tools
Corrective Actions
Custom Fields
Custom Forms
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Templates
Data Import/Export
Email Distribution
Email Integration
Event Triggered Actions
Feedback Collection
Feedback Management
Monitoring
Multi-Language
Real Time Notifications
Surveys & Feedback
Third Party Integration
Visitor Management
Visual Analytics
Visit WebsiteCompare App

Retently Feature Reviews

22 reviewers had the following to say about Retently's features:

Maurice Suter

Retently is the perfect NPS software solution for us

2020-04-14

It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Pros

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Cons

So far nothing, everything works smooth and nicely

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Warner

Great Product

2017-03-09

There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best?

Pros

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Cons

They delivered the value at the right time with the right mindset.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10

Recommendations to others considering Retently

Check it out to grow customer satisfaction

Source: Capterra
Helpful?   Yes   No
Read more
Keith Hayden

Great NPS Software

2020-11-02

Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.

Pros

Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics

Cons

Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jordan Posell

I evaluated 4 platforms and Retently was the only one that checked all my boxes

2019-11-13

Pros

Easy to use, great customer support, great UI, and did exactly what I needed it to do

Cons

Reporting Export could be a little more refined than a csv dump

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
George Markou

Does what it promises

2019-01-06

We use Retently as our NPS survey platform for our web platform.

Pros

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons

Retently does one thing, NPS surveys, and it does it well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Ali Goodwin

Well-polished platform

2020-07-27

Pros

Easy to navigate UI, customizable from start to finish.

Cons

I would like for my audiences to be more easily defined and separated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Management Consulting company, 1-10 employees)

Great response rates thanks to Retently

2020-10-28

Great customer service and support and good value for money.

Pros

I was amazed with the response rates of the surveys we ran.

Cons

It had all our integration requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Evan Casey

Solid Platform, Great Support, Very Affordable

2020-10-26

Pros

With in a day I had imported all our data and was ready to send out a campaign.

Cons

The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 201-500 employees)

Useful insights and nice integration

2018-04-30

Easy to use and helpful insights

Pros

I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier

Cons

If you have to send a lot of emails it can be quite expensive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Retently NPS Review

2019-04-18

Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work!

Pros

How easy it's to set up and available integrations.

Cons

There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kellie Andrews

Quick and Easy!

2018-08-21

I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings.

Pros

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes.

Cons

It was super easy.

Rating breakdown

Ease of use
Features

Time used: Free Trial

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mark Dusing

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

2018-04-18

Ease of use, beautiful and intuitive interface, cost effective.

Pros

Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need.

Cons

None!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Medha Anand

Great application for conducting quick surveys

2017-12-05

Pros

Prompt service over email. Great user friendly options to customise questions and the scores.

Cons

We can get more options to edit the survey creation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Abbe Wheeler

Superb Customer Service and product

2020-01-30

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Pros

I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Cons

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mathieu Allaire

Great NPS software for Intercom users

2020-11-02

Pros

We chose Retently because their Intercom integration is the best on the market.

Cons

I think their self-onboarding process could be improved a bit, but their online support made up for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sharoon Thomas

Simple and easy product. Good API. Great Support

2018-06-11

Getting to learn how our customers think about the product has been a great way to improve.

Pros

It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Cons

Would love to embed the survey as part of apps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Wholesale company, 51-200 employees)

The ease of use of Retently

2018-10-17

I can now see what our clients think about our services.

Pros

I started with Retently and I immediately could send out surveys. It's veary easy to use.

Cons

For me there are no problems with Retently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Daniel Hood

Absolutely amazing!

2018-06-24

Pros

Incredibly easy to upload a customer CSZ file into the software and tag it correctly.

Cons

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review. Retently is much more straightforward to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
John J. Lott

The Retently team was very helpful in getting up and running.

2018-06-14

Easy implementation of industry standard NPS product.

Pros

Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

Cons

No native interface with BigCommerce but easily solved with Zapier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin McCall

Incredibly easy to use and understand

2017-08-21

Pros

It makes total sense, and everything is easy to find and is very flexible.

Cons

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Easy-to-use NPS tool

2018-04-16

Pros

Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders.

Cons

Even when there's been a small glitch, the customer support has been extremely responsive and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Intuitive tool

2019-01-30

Pros

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results.

Cons

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more