Retently Reviews

I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

None!

The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Nothing, great product and great service!They delivered the value at the right time with the right mindset.

It does exactly what it's supposed to do without clutter. Good user experience and as the CEO I get to see exactly what I want to see and nothing more.

Would love to embed the survey as part of apps. Other than that, we have not faced any major issues with the product.

It makes total sense, and everything is easy to find and is very flexible. The support from the Product team is outstanding and will often take suggestions from clients and implement, I feel like my voice and concerns are being heard.

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website. They are immediately shown the popup but they've hardly used the site so it annoys them.

Setup only took minutes, and everything just works. Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders. Plus Retently plugs into the other tools I'm using. I'm a huge fan.

I don't have any complaints. Even when there's been a small glitch, the customer support has been extremely responsive and helpful. And the low cost is great, too.

The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results. The service is exceptionally good. We always receive instant answers to any question and personal demonstrations if it's required.

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

Prompt service over email. Great user friendly options to customise questions and the scores. Monitoring the scores is also very intuitive.

We can get more options to edit the survey creation. We can have an option to change the sequence of portions in the survey.

We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.

I think their self-onboarding process could be improved a bit, but their online support made up for it.

Easy to use - easy integration with Intercom. Notifications - instant notifications so team can follow up on feedback Customer support - always on hand to help with any questions Dashboard and analytics

Would like to be able to identify easier if a user has given multiple scores to identify whether or not there score has increased or decreased

Super quick on-boarding. Very competitive pricing. What more could you want? Having a NPS process in place is a must for our business.

No native interface with BigCommerce but easily solved with Zapier. Support provided by Retently in getting everything dialed in properly.

Easy to use, great customer support, great UI, and did exactly what I needed it to do

Reporting Export could be a little more refined than a csv dump

I can evaluate the NPS on the dashboard The system is very easy to use I integrate it wth various tools through Zapier

If you have to send a lot of emails it can be quite expensive. But its usefulness is what makes it worth it,

Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

So far nothing, everything works smooth and nicely

I really like how intuitive and easy it was for me to send my first survey. I was able to upload a logo, customize questions, link to my MailChimp customer list, and send the survey in under 20 minutes. You can't beat that!

Can't think of a thing! It was super easy.

Incredibly easy to upload a customer CSZ file into the software and tag it correctly. The customer support was right there with me the whole time to get to get my campaign started and sent out.

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review. Retently is much more straightforward to use.

How easy it's to set up and available integrations.

It would be nice to get some alerts if the volume of NPS responses is not usual. There was an issue on our end still it took time even to notice that we didn't get responses for one of the segments.

I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected. The software is easy to use and very intuitive.

Nothing I can think of right now. It had all our integration requirements.

Easy to navigate UI, customizable from start to finish.

I would like for my audiences to be more easily defined and separated.

I started with Retently and I immediately could send out surveys. It's veary easy to use.

For me there are no problems with Retently.

It integrates with our CRM (Pipedrive) and can push NPS updates to Slack! It's easy to use, easy to deploy, and great value.

Only thing I didn't like is I was pestered to leave a review on this site...but I get it.

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