Retently Reviews - Pros & Cons, Ratings & more

XM for Customer Experience

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Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action.

Retently

Web-based

Executive Assistant

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Founder and Chief Connector

I felt good about how my customers thought of my business, but it was wonderful to see it in print.

Product Manager

There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.

Marketing and Community Coordinator

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Customer Marketing Manager

Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.

Managing member

The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.

They are immediately shown the popup but they've hardly used the site so it annoys them.

Customer Success Officer

Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.

AskNicely

Great support

The team was really reactive when I needed help in the set up. But they also came up with new feature really quickly when I wanted to configure something that didn't exist in the tool !

Great feedback and survey tool !

Reliable retently

Great. 
Easy to setup. 
Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback. 

Retently is a great NPS feedback tool

I would not recommend this simply because we have lost lot of time exploring this software

Product is okay. But Service is terrible. Not recommended

Hello,

Retently offers a subscription-based service with a 7-day trial, extendable once.
Since November, you've created six trial accounts using different domains.
During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up. Despite this, you have initiated subsequent support requests on the exact topics already provided during both calls and the follow-up resources. 
It's essential to understand that the plan you sought, the Basic plan, is self-service. While we provide resources and support, it's designed for those comfortable managing their accounts independently. 

We concluded that our services might not align with your needs and recommended platforms that might be a better fit, including those offering free plans.

Thank you for considering Retently, and we wish you success in finding a suitable service.

This is a great tool for helping to understand your customer experience and evaluate NPS. 

The best customer support! 

Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively. Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided. Fantastic support team which is always on hand to help with any questions. Would highly recommend

Great NPS Software

Great customer service and support and good value for money. 

Great response rates thanks to Retently

Solid Platform, Great Support, Very Affordable

We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Retently is the perfect NPS software solution for us

Superb Customer Service and product

I evaluated 4 platforms and Retently was the only one that checked all my boxes

Retently has all that you need as an NPS app. It helped us to take action faster and improve retention. Keep up good work! 

Retently NPS Review

Intuitive tool

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Does what it promises

I can now see what our clients think about our services.

The ease of use of Retently

I felt good about how my customers thought of my business, but it was wonderful to see it in print. I also realize that I should be able to convert much of the feedback into Google reviews and increase my rankings. That will get me to the top of my page. I'm excited to get a regular review process started.

Quick and Easy!

Easy implementation of industry standard NPS product.

The Retently team was very helpful in getting up and running.  

Getting to learn how our customers think about the product has been a great way to improve.

Simple and easy product. Good API. Great Support

Useful insights and nice integration

Ease of use, beautiful and intuitive interface, cost effective.

Easy-to-use NPS tool

Great application for conducting quick surveys

Incredibly easy to use and understand

Hi! 
I'd like to share a quick overview of my experience with Retently.

Recommendations to others

Retently app is easy to setup, and within minutes you can get it working. 
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize  Survey
Finish Set up

What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends 

What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.


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