SurveyMonkey Reviews

SurveyMonkey

Free online survey tool

4.59/5 (3,187 reviews)

Edward McCallister

Professional Survey Creator

Used daily for 2+ years
Reviewed 2018-01-10
Review Source: Software Advice

Survey Monkey has benefited the company that I work for because it allows us to quickly create surveys that are professional and that make it easy for people to respond. The feature that allows you to filter responses has been one of the most beneficial for my company as it helps us to ensure the people that respond to our surveys are the intended audience. For example, if we want to survey supervisors, Survey Monkey allows us to have the first question of a survey ask if the respondent is a supervisor. If the respondent answers no, that they aren't a supervisor, we can immediately have them directed to a thank you page that explains how we appreciate them taking the time for the survey but that at this time we are only seeking responses from current supervisors. It has been a feature that has helped increase survey response accuracy and save the time of those people who are responding because if they aren't the audience we are looking to survey, we immediately filter them out with the first question so they aren't wasting their time responding and so that we aren't wasting time sorting responses that aren't valid four our purposes.The thing about Survey Monkey that I like best are its survey templates. Survey Monkey has so many templates of surveys that are professionally built and designed. The questions that are in the templates are diverse, educated and are all designed with the purpose of the survey in mind. Each question in the templates have its own purpose and is important for the bottom line. I like that if you want to use a template but don't want a specific question or you want to add an additional question or edit an existing question - you can. Survey Monkey's templates are fully customizable.

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SurveyMonkey

Free online survey tool

Mary Daniel

Useful, but awkward

Used other for 2+ years
Reviewed 2019-01-10
Review Source: Capterra

Overall, a great option to allow many people to have the desired input at their convenience.People can use this online immediately. The survey setup user may need a minute to decide how to lay out their survey with the limite options available, but actually creating the surveys can start right away. Respondents don’t have to sign up for anything, which means an excellent response rate. The survey options allows for open-ended responses, which many other programs do not. You can also limit answer choices, and determine if a question requires an answer or can be skipped. The program will let you determine if the survey closes out at a certain time, or after a certain number of responses, or after all invited respondents have answered. An email notification updates the surveyor on the status of responses.

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SurveyMonkey

Free online survey tool

P Christopher Bowers

A Free and Easy Survey Manager

Used monthly for 1-2 years
Reviewed 2018-07-06
Review Source: Capterra

Survey Monkey is an easy-to-use system which has provided a means by which we are able to better understand how we have succeeded with different customers and where we need to improve. While there is a fee to receive all the benefits with Survey Monkey, it has certainly been worth it.The nice thing about survey monkey is that it gives you an easy way to get opinions on various topics through a simple form. Furthermore, rather than having to create the form by hand, Survey Monkey does all the work. Choose your question type, input the question, and *boom*: you've got your first form up and running. Since Survey Monkey is based on links, it also protects any user from inputting data twice to skew your results. It is not full-proof (the system uses IP addresses so a computer can only be used once. If you use another device, however, you could potentially reuse the link), but is certainly better than nothing. Lastly, the way it displays the data for the person who created the form is easy to read and simple to comprehend. This makes it a breeze to manipulate your data and use it for whatever you need to use it for.

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SurveyMonkey

Free online survey tool

Sharon Barr

Survey Monkey - Easy to use

Used other for 2+ years
Reviewed 2018-12-26
Review Source: Capterra

Survey Monkey has helped our organization gather information about customer satisfaction, our programs, our teachers and our services and be able to display that feedback in an effective way. Before we used survey monkey, we used to give out paper surveys at the end of each of our workshops. During the summer we run 125 programs for around 1500 individuals. Gathering and analyzing that information from the paper was a big task and although we gave out the survey we never had time to aggregate the results. With Survey Monkey that is all done for you. Now we can actually use the feedback we are receiving from stdudents and parents to make positive changes that returning customers can see. In the past three years, returning campers and parents have definately noticed that their opinions and feedback is being heard and postivie changes have been made. Survey Monkey is very easy to use and is great for sending out surveys to a large audience. Survey Monkey software formulated the feedback you receive back from customers in easy to read charts and tables. One of the features I really like about the software is that you can send different emails (or campaigns) from the same survey to compare different groups responses while still being able to look at the results overall. I used this feature this fall to send the same survey to four different groups. This allowed me to compare the satisfaction of each week of our programs as well as the satisfaction overall.

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SurveyMonkey

Free online survey tool

moses kimani

SurveyMonkey enabled us to supercharge our market research without heavy monetary investment

Used daily for 2+ years
Reviewed 2018-05-20
Review Source: Capterra

We found it so easy to set up any type of survey based on what data we wanted. Competing services do no come close to the survey type options that SurveyMonkey offers for all manner of uses ranging from inter departmental data to customer research. We didn't even have to read through the documentation before using the services that SurveyMonkey offers, a towering testament to the intuitiveness inherent in the service. The templates are really helpful for a new term members who don't know how to craft a professional and complete survey. We mostly start with the provided templates and slightly modify them depending on our needs. Every team member gives the user experience an A+; there's little or nothing to complain about with the user experience

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SurveyMonkey

Free online survey tool

Venugopal Sivan

A superb application that allows you to create your own surveys

Used weekly for 2+ years
Reviewed 2018-08-21
Review Source: GetApp

It is an ultimate cloud-based software which helps you to create your own surveys with the help of question format templates. Its basic version is free, so you can try it for free. It is very easy to create a survey with a variety of question types. It is very intuitive and user-friendly i.e. can be operated with a short learning curve. It has great reporting capabilities and in addition, it’s time complexity is also very low. The combination of data and results are also very good. It allows you to customize your questions. Its uploading and shareability are quite remarkable. It helps you to know whatever they want, through surveys which is also very helpful.

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SurveyMonkey

Free online survey tool

Anonymous

I didn't expect it's so easy to know who your clients are

Used daily for 2+ years
Reviewed 2018-07-29
Review Source: Capterra

Client increased sales 3x times!We were working on some business logic enhancements for our client who is an online shop. As we run out of free version capabilities really quick, we ended up on Advantage yearly subscription. While our client was excited about ability to perform segmentation of his clients, client also wanted to share some of survey results with his end users in real-time. Part of client end-users were excited to feel influencing on online shop design and assortment, so, I believe, we also earned an additional points of our end users loyalty. The client itself is really successful, they increase sales something like 3x over pas year, and the role of surveys in that is undoubted.

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SurveyMonkey

Free online survey tool

Janine Lyman

No mess, no fuss Survey tool

Used daily for 2+ years
Reviewed 2017-12-06
Review Source: Capterra

We are able to maintain a high standard meeting and exceeding guest expectations because we use this tool as a tool for quality control. We are constantly monitoring whether our guests receive the experience that they are promised when they first become a customer.I rated customer support although I've never spoken to them and never had a need to. I didn't want to give them a low or average rating, so I gave them the benefit of the doubt with a 4-star :) Truly, this is software that you can set up with little to no management on a regular basis. When you are ready, you can pull the data you've collected and do some fancy filtering when your team needs further insight into one aspect of your data collection. It's a no brainer to add this to your business process.

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SurveyMonkey

Free online survey tool

Jill Goodridge

Survery Monkey is VERY useful for so many things!

Used daily for 2+ years
Reviewed 2019-02-02
Review Source: Capterra

It's something that people from 9 to 90 can use!!!!!!!!!!!! THE BEST PART ABOUT SURVEY MONKEY is the QR code generator! Please do not ever do away with it!Survey Monkey makes data collecting for all the firms I have worked for, very accessable, fun, and insightful! We love that administrators have the ability to look up and aggregate the metrics. When we used Survey Monkey for BIG ORANGE PRODUCTIONS, we were able to answer important information about product demos, customer comments about food, taste, allergy concerns, etc. It was a very portable service, one that was easily recognizable and customizable. Speficically, with BIG ORANGE PRODUCTIONS (marketing company from RI,) a large portion of their data collecting relies on Survey Monkey as a backbone.

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SurveyMonkey

Free online survey tool

Arpan Sawhney

One of the best cloud based software as a service online survey creation tools!

Used daily for 2+ years
Reviewed 2019-01-12
Review Source: Capterra

The tool can an asset to any business because the feedback received from the audience can be used to make improvements in the existing business model, ultimately helping a business in gaining satisfaction among customers.- Simple and easy to use interface. - Able to quickly generate and sending out a form which can be used to get feedback from people around the world. - Little to no training is required even for a beginner with creating and sending out surveys. - Ability to extract and share actionable insights on the fly and take corrective actions. - The surveys are highly customized according to one's needs. For instance: a company's logo can be added.

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SurveyMonkey

Free online survey tool

Laura Turnroth

Super easy survey tool!

Used daily for 1-2 years
Reviewed 2018-11-14
Review Source: Capterra

Overall it is an easy way to gain feedback and it is easy to use! I like the different pricing options as well. My association pays for Survey Monkey which means that we can do special themes and branding - which look amazing!! The product is so easy to use and there are a number of question templates that make it easy to get the kind of results that you are looking for. Then, just export it all into an easily readable report! We previously were using a survey tool that required us to completely re-format the report that took hours of staff time. Now with just one click we have results that are easy to read, share and store.

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SurveyMonkey

Free online survey tool

Miguel Calvo H.

Very satisfied with the results obtained from its simple and easy use

Used other for 1-2 years
Reviewed 2018-06-17
Review Source: Capterra

This software is a tool that I have used and I would recommend it with confidence to my colleagues. Several types of questions can be made but what I like the most is the ease of delivering the survey and the immediacy with which we have the data already processed and graphed.Its free version is very convenient or with a small investments of money, a very versatile tool is available for surveying. The response tabulations are made immediately and it is easy to send the interviews to the respondents. The questions can be reordered in a simple way, after the questionnaire has been elaborated, facilitating the restructuring and design of the survey. It does not occupy space on my hard drive, which makes it available anytime, anywhere. The program tabulates and graphs the results, as it is answered (real time), which contributes to saving time in this activity. The software highlights the highest values in each item, which contributes to the rapid interpretation of the results. It indicates through the use of the highlighter who has answered the survey, which facilitates locating the missing persons by filling it out.

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SurveyMonkey

Free online survey tool

Anonymous

As the name states, this is an easy survey builder but it can be used for a lot more.

Used weekly for 2+ years
Reviewed 2018-09-11
Review Source: Capterra

It really couldn't be much faster or easier to build a simple form when ever you need one with SurveyMonkey. As long as you don't need to collect something like files or payment from the end user, you can and probably should use SurveyMonkey to build your forms. It's a big time saver when you can copy older but similar surveys you often use and the interface is more intuitive than anything else I've used when building from scratch.This software has a very straight forward user interface both for the admin and the end users. It is very easy to build any kind of survey with many different question types using just a few logical clicks. Each question you make can be customized in any way you could need. Since this is basically a form builder, you can use it to make all kinds of forms that don't necessarily have to be considered "surveys". The reports it generates are well laid out and it is easy to get different graphs or details out of the data you collect.

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SurveyMonkey

Free online survey tool

Gisela Wullschleger

Functional surveying tool that gets good response rate due to its ease of use by the target group

Used other for 2+ years
Reviewed 2018-09-13
Review Source: GetApp

Setting up surveys is quick and they look good when you send them out there. If one has planned the survey well, the results can be very effective in motivating for changes in the business plan or strategy. Respondents find the surveys easy to complete quickly. The data sets that are gathered can be filtered and additional features are available for which one has to pay. Even so, when the results of the survey save the company money, one can easily justify the expenditure on R&D.

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SurveyMonkey

Free online survey tool

Neffer Kerr

Survey Monkey has multiple benefits

Used other for 2+ years
Reviewed 2018-11-25
Review Source: Capterra

Overall, using Survey Monkey has been a positive experience. I feel as though more places should use a similar model (going through Survey Monkey) to collect information for awards or nominations, maybe even proposal submissions because it was so easy to follow.In the past, I used Survey monkey to conduct surveys and get information for projects, experiments, and research. However, most recently it was the platform I used to nominate someone for the American Red Cross Heroes Breakfast. I like that it made it easier to provide all the necessary information that was requested.

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SurveyMonkey

Free online survey tool

Katherine Fosled

Excellent interface and composition.

Used daily for 2+ years
Reviewed 2018-01-18
Review Source: Software Advice

SurveyMonkey has benefited me a lot in conducting surveys for my company, previously the opinions we received were not to our liking and since we started using SurveyMonkey, we have noticed a reasonable and excellent change to our response statistics.What I like most about SurveyMonkey is the excellent interface it has, for a while SurveyMonkey did not have the same interface, the previous one was ugly and very unpleasant, thus causing discontent for me when conducting surveys. Since the interface was changed, I have now made progress in the comfort of my work and the surveys I do are more appropriate to the opinions I seek.

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SurveyMonkey

Free online survey tool

Harish Jayakumar

An outstanding tool to prepare simple surveys.

Used weekly for 2+ years
Reviewed 2018-07-11
Review Source: GetApp

The application is easy to use and helps you attain in-depth information from the audience. It’s a very straightforward platform where you can just upload and edit your questions. Superb reporting feature is available where analyzing is done by graphs and charts and you can export to spreadsheets or pdf format, and also space is given for writing out detailed responses. The tool is very cost effective. There is this skip option that respondents can use for skipping questions that don't apply. You can send unlimited questionnaires by using the professional version. Great customer service and support team is another plus. You have a variety of ways to collect information from the customers like via mail, sending them a link or facebook. They autosave all your past surveys, making it easy to track those surveys. You can send follow-ups to respondents who have missed to fill up the questionnaire.

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SurveyMonkey

Free online survey tool

Austin Muckenthaler

Ideal for fast collection of data

Used daily for 2+ years
Reviewed 2018-02-08
Review Source: Capterra

SurveyMonkey simplified a lot of form collection that we used to do. It is also fairly mobile friendly. It has changed how we view and collect information, as well as how we present it. We engage clients and partners easily 2000+ times using SurveyMonkey in a given year and will continue to do so. Without it, reporting data would also be difficult. We have the gold level plan and use it for everything. It is one of the best bang for buck possible. We use SurveyMonkey for a lot. Any time we need to quickly poll staff or clients - we quickly create and send a SurveyMonkey. We have even built the program into our regular processes - instead of collecting forms from multiple partners or organizations, we use a repeatable SurveyMonkey.

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SurveyMonkey

Free online survey tool

Eduardo Reyes

Ease with which the baselines.

Used daily for 1-2 years
Reviewed 2018-01-19
Review Source: Software Advice

SurveyMonkey has benefited me a lot at the business level because I have been able to provide very good opinions for our company, I have been able to provide very well qualified and well-explained opinions that make our work status progress.What I like the most about SurveyMonkey is the ease with which the baselines are created, so that various things can be inserted into the survey, such as videos, images and many other things that supplement the survey and make it have a result of more feasible opinion, the ease with which the surveys are created in SurveyMonkey is unmatched, has a very well formed platform that grows comfort.

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SurveyMonkey

Free online survey tool

Gopal RajGuru

Excellent on-line survey tool

Used weekly for 2+ years
Reviewed 2016-11-03
Review Source: Capterra

As a sales performance improvement coach, trainer & consultant, I needed a way to automate the often tedious administrative job of sending and collecting the pre-workshop assignments that provide much-needed input to shaping the client's workshop and selecting the opportunities on which the group will work during the session. SurveyMonkey came to the rescue 10 years ago by providing an on-line platform in which totally customised surveys could be quickly designed, deployed + monitored and followed-up easily and effectively. Clients were delighted with the information provided to them as feedback and workshop participants enjoyed comparing their own responses to those of other participants, and in large organisations, normed with other groups. Over the years, SurveyMonkey has added numerous features and capabilities including excellent graphing and data sorting, as well as response purchase from selected target audiences. This allows for even better reporting and data presentation to clients, enhancing the value of our services to them. Prices have indeed gone up over the years, but the overall value for money is still very good. Easy-to-use | intuitive | fully web-based with no client to install | compatible with nearly every browser and ability to reach respondents even behind complex corporate security without compromising that at all.

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SurveyMonkey

Free online survey tool

Catherine Cottingham

Survey Monkey is a great asset to our customer care!

Used weekly for 1-2 years
Reviewed 2017-07-26
Review Source: Capterra

We have been able to easily put together surveys for events that offer CPE credit, contact updates for our customers, gather information for prospects, get feedback from events, and create surveys for health checks. One of the other great things we have been able to do is create a survey to send to customers before they complete a case study so the marketing department has a great understanding of the company going into the interview.The ability to quickly make surveys that are brand appropriate for our customers to collect information. SurveyMonkey has an integration with Hubspot which allows information to flow back into a customer's profile. The questions are simple to make as well as change out to different styles such as dropdown, star rating, fill in the blank, etc. The responses are easy to filter through once you recieve them. There are templates to use for basic surveys or you are able to create your own from scratch. I tend to create my own since we typically want speicifc wording. They make it extremely easy to share on social media as well if you are looking to get responses from a general audience or use it as a prospecting tool.

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SurveyMonkey

Free online survey tool

Jayroop Ramesh

SurveyMonkey is all you need for professional surveys with the ability to analyze results easily!

Used monthly for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

Easy to use, intuitive for new users, comfortable for old users, wide variety of templates, auto-complete features, analyze results in different formats, find people to take your survey from the website itself and much more!I have used SM for about 4 years now, throughout my education, for the purposes of academic research, market research, opinion polls, event organizations and during course evaluations. What I mostly like is that it is very easy to start a survey on your own from scratch, with helpful hints scattered on the page right where you can see them and auto complete functions to save you long and laborious minutes of mundane clicking and typing. For those who would like to use existing survey samples, SurveyMonkey offers a very good variety of templates for every niche field you can think of, with insights explaining the relevance of that particular template. Once created, you can it share directly via link, via social media, via email and via social media, with even the option of QR code! As for the results, you could filter to see data trends, plot graphs, view individual answers, view summaries and suppose you could not reach the user base you wanted in numbers, for a small fee you can get more test takers off the website itself. To conclude, here is a small survey I created in the last 30 seconds to show how easy the entire process is.

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SurveyMonkey

Free online survey tool

Kristen Houston

Easy to use and brand for your specific application

Used weekly for 2+ years
Reviewed 2018-05-07
Review Source: Capterra

Simple to use and appreciated the discounts for non-profit users. We use this software for many different things - internal and external constituent satisfaction surveys, research for new products and other areas where we want to collect anonymous information. The surveys are very simple and intuitive to set up and contain almost unlimited ways in which to pose questions and receive feedback. Reporting is very easy and you can 'slice and dice' the data in many different ways, set up filters, export to pdf and excel quickly and easily. You can also add your own branding to the surveys, home pages etc.. to make them more customized. I also like that you have the option to embed a link to the survey in your own communication or have the software send and track open rates for you.

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SurveyMonkey

Free online survey tool

Dina Mouris

SurveyMonkey Bottomline

Used weekly for 2+ years
Reviewed 2018-09-25
Review Source: Capterra

SurveyMonkey is a great platform if you are not looking for too many free options. Overall, it is easy to use and gets the job done. I would highly recommend paying for a plan to get most out of the software. Depending on your needs, it might be worth it to pay for it. SurveyMonkey is easy to use for basic data collection. If you want to create and administer a quick survey that has up to 10 questions, then it will do the job for you. It's free and you can get about 100 responses at the most for the basic plan. However, if you are looking to collect more robust information from your clients or an audience, then you will need to pay for a better plan that can give you a lot more concrete data.

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SurveyMonkey

Free online survey tool

Anonymous

Professional research results with no hassle

Used other for 1-2 years
Reviewed 2018-07-12
Review Source: Capterra

SurveyMonkey is an easy to use and easy-to-distribute way to get much needed information from our student/faculty/and staff. This information is imperative to our end-of-year reports, which then inform the college's entire strategic plan.In higher education, we are always looking for student, faculty, and alumni feedback to try to better the services we have in our facility. With SurveyMonkey, we can create multiple surveys to canvas many of our needs. For example: set a student with a laptop and free coffee up in the lobby and ask students/faculty/staff to fill out a "building satisfaction survey." Another great use: sending a follow-up survey to clients after they have held an event in our facility. SurveyMonkey gives us great feedback either way, which we can then use in our annual reports. SurveyMonkey makes it easy with lots of templates, so even the lesser-tech-savvy employees can get a general grasp on what's going on. The ability to alter the templates to suit specific needs is ideal.

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SurveyMonkey

Free online survey tool