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Retently
Net Promoter Score & customer feedback collection
(2)
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Retently Pricing, Features, Reviews and Alternatives
Retently FAQs
Retently has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Retently?
Retently has the following typical customers:
Mid Size Business, Small Business
Q. What languages does Retently support?
Retently supports the following languages:
English
Q. Does Retently offer an API?
Yes, Retently has an API available for use.
Q. What other apps does Retently integrate with?
Retently integrates with the following applications:
Vtiger CRM, Files.com, BombBomb, Teachable, ConvertKit, Freshservice, HubSpot Marketing Hub, Kommo, Constant Contact, Groove, Google Forms, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, YouCanBook.me, Redmine, Dropbox Business, WHMCS, Ortto, Zoho CRM, Insightly, Jira, Campaign Monitor by Marigold, Paymo, airSlate SignNow, Targetprocess, ActiveCampaign, Datadog, Lead Gen & CRM (formerly SharpSpring), Breezy, Formstack Forms, eSputnik, Launch27, Onfleet, Calendly, Epos Now, Kantata, ABC Trainerize, Jitbit Helpdesk, Zapier, Zoho Connect, Mattermost, Recurly, Google Docs, Gmail, ChildWatch, Knack, Metatask, Nintex Process Platform, Expensify, Salesforce.org Nonprofit Cloud, Unbounce, Airtable, Streak, ClickFunnels, Trello, Box, Artichoke, Pipedrive, FreshBooks, Teamwork Desk, Freshsales, Pipefy, Agile CRM, Microsoft Viva Engage, SafetyCulture, Geckoboard, Chatfuel, Databox, Acuity Scheduling, Kanban Tool, SAP SuccessFactors Work Zone, Drift, WordPress, Dropbox Sign, Freshdesk, Brevo, Contactually, Gravity Forms, BenchmarkONE, Help Scout, Stripe, Hiveage, Jotform, Clevertim, SolarWinds Service Desk, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, ShipStation, SendPulse, SugarCRM, Close, SendGrid, Livestorm, Slack, Toodledo, Microsoft 365, Getsitecontrol, Redbooth, GoTo Meeting, Typeform, Zoho Mail, Nimble, Proposify, Drip, Basecamp, GetResponse, ConnectWise PSA, Invoice Ninja, LiveChat, Kajabi, Ecwid, Act-On, OnePageCRM, Limo Anywhere, Eventbrite, Zoho Creator, Meta for Business, ClickTime, Clio, Skilljar Customer Education, Mailgun, Birdeye, Plecto, Bird, Workable, Keap, Outgrow, Chargebee, Hive, Google Calendar, RescueTime, Accelo, Copper, Direct Mail, vcita, Mailchimp, Twilio, Autotask PSA, Instagram, Aha!, Mailjet, Zoho Analytics, Kayako, Marketo Engage, Asana, Podio, FreeAgent, TalentLMS, AdRoll, Xero, HubSpot Sales Hub, New Relic, AWeber, Smartsheet, HubSpot CRM, Thinkific, Totango, Qwilr, Intercom, BigCommerce, Vision6, Shopify, ProdPad, Zendesk Suite, Microsoft Excel
Q. What level of support does Retently offer?
Retently offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat
Retently product overview
What is Retently?
Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.
Key benefits of using Retently
Typical customers
Platforms supported
Support options
Training options
Not sure about Retently? Compare it with a popular alternative
Starting from
50
Per month
Flat Rate
Starting from
75
Per month
Usage Based
Retently pricing information
Value for money
4.7
/5
29
Starting from
50
Per month
Flat Rate
Pricing options
Value for money contenders
Retently features
Functionality
4.7
/5
29
Total features
83
6 categories
Most valued features by users
Functionality contenders
Retently users reviews
Overall Rating
4.9
/5
29
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.4/10
27
1
1
0
0
Kellie A.
Mark D.
Overall rating contenders
Chris T.
Accounting, 11-50 employees
Used daily for less than 6 months
Review source
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Great. Easy to setup. Prompt support. Support team willing to make changes and enhancements to the platform and take on feedback.
I like its simplicity. Its easy to setup and understand what's going on. We moved from Ask Nicely to Retently and the improvement is significant.
None really...would be nice if it had native SMS reviews.
Evan C.
Retail, 201-500 employees
Used daily for less than 6 months
Review source
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The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.
There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.
Stevan N.
Marketing and Advertising, 51-200 employees
Review source
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I would not recommend this simply because we have lost lot of time exploring this software
As a startup doing feedback management for the first time, we compared many software and found Renetly suited to our needs. It's simple and easy to execute. Does the job well based on the trials we took
Well since we were exploring such software for the first time we tried multiple attempts using the free trial ( which I didn't think was wrong), to make sure this was right for us and then took some time to finalize. However, once we expressed the intention to purchase, we were informed that they would not provide us the service stating we used too many trials ( I mean the trial is for exploring the platform right! we never sent any campaign through that), and no specific reason was given. Despite requesting reconsideration and being ready to pay USD 300 for the plan, the team stopped responding to us. We wasted 3 weeks exploring this software I am amazed to see such arrogance in today's day and time.
Hello, Retently offers a subscription-based service with a 7-day trial, extendable once. Since November, you've created six trial accounts using different domains. During your trials, we reached out over 15 times for onboarding support, but these attempts were unanswered. We also conducted one demo and one setup call to assist you further. We shared comprehensive resources in the call and follow-up....
Miha M.
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
Review source
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Usage and their Support. Whenever I need explanation they help out.
For not I do not see any big lack. Maybe some features.
George M.
E-Learning, 51-200 employees
Used weekly for 6-12 months
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We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.
Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)
Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.
Common Retently comparisons
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