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Retently Logo

Retently

Net Promoter Score & customer feedback collection

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Retently Pricing, Features, Reviews and Alternatives

Retently product overview

Price starts from

50

Per month

Flat Rate

What is Retently?

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.

Key benefits of using Retently

  • Segment customers into defined demographic groups in order to target them with personalized and targeted surveys and campaigns, and visualize the results in advanced reports.

  • Customize surveys fully and choose from a range of pre-built survey templates. Businesses can add their own colors and branding, and customize the text to target specific users.

  • Distribute surveys across multiple channels including email, in-app, and online on the business website. Set up surveys to be triggered on multiple platforms in order to optimize the amount of responses.

  • Integrate with over 260 third party applications such as HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and many more, and create custom integrations using the Retently API.

  • Create transactional NPS campaigns meaning surveys will be triggered when a customer carries out a specific, predefined action such as leaving the web page.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    24/7 (Live rep)
    Knowledge Base
    Phone Support
    Email/Help Desk
    Chat

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

    Retently pricing information

    Value for money

    4.8

    /5

    25

    Starting from

    50

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Retently features

    Functionality

    4.8

    /5

    25

    Total features

    85

    6 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    API
    Activity Dashboard
    Alerts/Notifications
    Data Import/Export
    Customizable Branding

    Functionality contenders

    Retently users reviews

    Overall Rating

    5.0

    /5

    25

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.71/10
    Rating distribution

    5

    4

    3

    2

    1

    24

    1

    0

    0

    0

    Pros
    It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
    Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
    We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.
    Cons
    There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
    The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
    They are immediately shown the popup but they've hardly used the site so it annoys them.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Clean, beautiful design, intuitive interface, great customer support, and a high value product.

    Reviewed 4 years ago

    Ease of use, beautiful and intuitive interface, cost effective.

    Pros

    I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

    Cons

    None!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Solid Platform, Great Support, Very Affordable

    Reviewed 2 years ago
    Pros

    The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

    Cons

    There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Does what it promises

    Reviewed 4 years ago

    We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

    Pros

    Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

    Cons

    Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    The best customer support!

    Reviewed a year ago

    This is a great tool for helping to understand your customer experience and evaluate NPS.

    Pros

    Retently has phenomenal customer support. Their live chat has an almost instant response time and the team never hesitates to walk you through a problem. We selected Retently for this purpose. Price-wise, it has similar features and implementation to a lot of comparable services, but we liked their Intercom integration and team!

    Cons

    The menu can be a bit cumbersome to understand and I feel like they could be a bit more clear about what each feature does in terms of reporting and analyzing.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product

    Reviewed 5 years ago

    Hi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications...

    Pros

    Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

    Cons

    Nothing, great product and great service!They delivered the value at the right time with the right mindset.

    Retently FAQs and common questions

    Q. What type of pricing plans does Retently offer?

    Retently has the following pricing plans:
    Starting from: $50.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Retently?

    Retently has the following typical customers:
    Mid Size Business, Small Business


    Q. What languages does Retently support?

    Retently supports the following languages:
    English


    Q. Does Retently offer an API?

    Yes, Retently has an API available for use.


    Q. What other apps does Retently integrate with?

    Retently integrates with the following applications:
    Vtiger CRM, Files.com, BombBomb, Teachable, ConvertKit, Freshservice, HubSpot Marketing Hub, amoCRM, Constant Contact, Groove, Google Forms, Chargify, Adobe Commerce, WooCommerce, PayPal, Google Analytics 360, YouCanBook.me, Mailigen, Redmine, Dropbox Business, WHMCS, Ortto, Zoho CRM, Insightly, Jira, Campaign Monitor, Paymo, signNow, Targetprocess, ActiveCampaign, Datadog, SharpSpring from Constant Contact, Breezy, Formstack Forms, eSputnik, Mailchimp Transactional Email, Launch27, Onfleet, Calendly, Epos Now, Kantata, Trainerize, Jitbit Helpdesk, Zapier, Zoho Connect, Mattermost, Recurly, Google Docs, Gmail, ChildWatch, Knack, Metatask, Nintex Process Platform, Expensify, Salesforce.org Nonprofit Cloud, Unbounce, Airtable, Streak, ClickFunnels, Trello, Box, Artichoke, Pipedrive, FreshBooks, Teamwork Desk, Freshsales, Pipefy, Agile CRM, Yammer, iAuditor, Geckoboard, Chatfuel, Databox, Acuity Scheduling, Kanban Tool, SAP SuccessFactors Work Zone, Drift, WordPress, HelloSign, Freshdesk, Sendinblue, Contactually, Gravity Forms, BenchmarkONE, Help Scout, Stripe, Hiveage, Jotform, Clevertim, SolarWinds Service Desk, Pardot, Salesforce Sales Cloud, ShipStation, SendPulse, SugarCRM, Close, SendGrid, Livestorm, Slack, Toodledo, Microsoft 365, GetSiteControl, Redbooth, GoTo Meeting, Typeform, Zoho Mail, Nimble, Proposify, Drip, Basecamp, GetResponse, ConnectWise Manage, Invoice Ninja, LiveChat, Kajabi, Ecwid, Act-On, OnePageCRM, Limo Anywhere, Eventbrite, Zoho Creator, Meta for Business, ClickTime, Clio, Skilljar Customer Education, Mailgun, Birdeye, Plecto, MessageBird, Workable, Keap, Outgrow, Chargebee, Hive, Google Calendar, RescueTime, Accelo, Copper, Direct Mail, vcita, Mailchimp, Twilio, Autotask PSA, Instagram, Aha!, Mailjet, Zoho Analytics, Emburse Abacus, Kayako, Marketo Engage, Asana, Podio, FreeAgent, TalentLMS, AdRoll, Xero, HubSpot Sales Hub, New Relic, AWeber, Smartsheet, HubSpot CRM, Thinkific, Totango, Qwilr, Intercom, BigCommerce, Vision6, Shopify, ProdPad, Zendesk, Microsoft Excel


    Q. What level of support does Retently offer?

    Retently offers the following support options:
    FAQs/Forum, 24/7 (Live rep), Knowledge Base, Phone Support, Email/Help Desk, Chat

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