Retently Pricing, Features, Reviews & Alternatives

Retently

Net Promoter Score & customer feedback collection

4.96/5 (23 reviews)

Retently overview

What is Retently?

Retently is a tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys and feedback collection. With Retently businesses can collect customer feedback and analyze results through advanced analytics and reports in order to take corrective action. The cloud-based Retently platform aims to help business track their Net Promoter Score, collect valuable customer feedback and improve customer loyalty by turning detractors into promoters.

The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey. Customers can then give the business a score based on how likely they are to recommend the company to a friend, and provide additional feedback, and a total Net Promoter Score will be calculated based on the survey responses. Surveys can be distributed via email, or triggered within the business app or website, and multiple channels can be utilized for increased response rates. Retently also facilitates the triggering of surveys based on specific, predefined actions such as a visitor leaving the web page or the finalization of a sale.

Customers can be split into segments in order to target surveys at specific user groups and gain insight into different demographic results. Surveys can be customized both visually and in terms of content, with the ability to add company branding and colors, and personalize the question and text content depending on the target audience. Retently integrates with a large range of third party applications including CRM, email, and marketing platforms in order to create custom workflows, sync contacts, manage feedback, and more.
www.retently.com

Pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Retently screenshot: Setup and manage multiple NPS campaignsRetently screenshot: Manage customers with a built-in customer database, and send surveys to specific clientsRetently screenshot: The dashboard displays the businesses overall Net Promoter ScoreRetently screenshot: Conversations can be setup with visitors who leave negative responses in order to gather further feedbackRetently screenshot: Integrate with over 260 apps natively or through Zapier

Retently user reviews

Excellent
22

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  5.0
  4.9
Mark D.

Clean, beautiful design, intuitive interface, great customer support, and a high value product.

Used daily for less than 6 months
Reviewed 2018-04-18
Review Source: Capterra

Ease of use, beautiful and intuitive interface, cost effective.

Pros
I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Cons
None!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Evan C.

Solid Platform, Great Support, Very Affordable

Used daily for less than 6 months
Reviewed 2020-10-26
Review Source: Capterra

Pros
The product was very easy to set up and transition from other vendors. With in a day I had imported all our data and was ready to send out a campaign. Very easy to use.

Cons
There's not much I don't like about this software. There are additional features I would like to see but they are already on the developer's road map. The only real feature I feel needs to be priortised is being able to one one contact across multiple campaigns (think surveys) with rules to prevent multiple surveys being sent. For example, if I have an NPS, CES and CSAT Campaign that all have similar triggers, a customer could receive all 3 surveys. The team are very responsive though and working to make this a platform businesses of all sizes can rely on. Very happy we made the switch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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George M.

Does what it promises

Used weekly for 6-12 months
Reviewed 2019-01-06
Review Source: Capterra

We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Pros
Simple and modern UI Fairly generous plan for up to 3,000 responses per month The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Cons
Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Abbe W.

Superb Customer Service and product

Used monthly for 6-12 months
Reviewed 2020-01-30
Review Source: Capterra

It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Pros
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Cons
Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John W.

Great Product

Used monthly for 6-12 months
Reviewed 2017-03-09
Review Source: Capterra

Hi! I'd like to share a quick overview of my experience with Retently. Recommendations to others Retently app is easy to setup, and within minutes you can get it working. There are clear steps on what you have to do after signing up t : Import Customers Personalize Survey Finish Set up What do you like best? Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends What problems are you solving and what are my benefits? This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Pros
Conversations chat - help me stay connected with the customers Notifications - send me immediate, daily, weekly reports of new responses and scores Segmentation Customers Segmentation of Responses Dashboard Analytics and Trends

Cons
Nothing, great product and great service!They delivered the value at the right time with the right mindset.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Retently pricing

Starting from
$15/month
Pricing options
Subscription
Free trial
View Pricing Plans

Basic: $15/month when billed monthly or $126 annually for 100 monthly surveys, 1 NPS campaign, and 1 team member

Growth: $35/month when billed monthly or $294 annually for 1,000 monthly surveys, 3 NPS campaign, and 3 team members

Advanced: $100/month when billed monthly or $840 annually for 2,500 monthly surveys, 8 NPS campaign, and 8 team members

Premium: custom pricing available for 10,000 monthly surveys, 20+ NPS campaign, and 20+ team members. Contact Retently for more information.

Retently features

API
Alerts/Notifications
CRM
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Access Controls/Permissions (286 other apps)
Activity Dashboard (370 other apps)
Calendar Management (299 other apps)
Contact Management (357 other apps)
Email Marketing (466 other apps)
Mobile Access (394 other apps)
Reporting & Statistics (396 other apps)
Search/Filter (305 other apps)
Social Media Integration (299 other apps)

Additional information for Retently

Key features of Retently

  • Analytics
  • Notifications
  • Automatic notifications
  • CRM integration
  • Custom forms
  • Customer database
  • Customizable branding
  • Customizable templates
  • Email distribution
  • Email integration
  • Multi-language
  • Real time notifications
  • Third party integration
  • Customer segmentation
  • Feedback management
  • Visual analytics
  • Feedback collection
  • Data import/export
  • Event triggered actions
  • API
  • Chat
  • Custom fields
  • Surveys & feedback
  • Campaign management
  • Collaboration tools
  • Customer experience management
  • Visitor targeting
View All Features

Benefits

Segment customers into defined demographic groups in order to target them with personalized and targeted surveys and campaigns, and visualize the results in advanced reports.

Customize surveys fully and choose from a range of pre-built survey templates. Businesses can add their own colors and branding, and customize the text to target specific users.

Distribute surveys across multiple channels including email, in-app, and online on the business website. Set up surveys to be triggered on multiple platforms in order to optimize the amount of responses.

Integrate with over 260 third party applications such as HubSpot, Salesforce, MailChimp, Constant Contact, Gmail, Slack, Campaign Monitor, and many more, and create custom integrations using the Retently API.

Create transactional NPS campaigns meaning surveys will be triggered when a customer carries out a specific, predefined action such as leaving the web page.