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RockSolid MAX

Affordable and easy-to-use POS software helps retailers grow

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RockSolid MAX Pricing, Features, Reviews and Alternatives

RockSolid MAX product overview

What is RockSolid MAX?

RockSolid MAX is a cloud-based point of sale (POS) software designed to help home and building suppliers manage inventories, purchasing, transactions, and other operations via a unified portal. The platform enables organizations to simultaneously create purchase and customer orders by automatically capturing product details from vendor catalogs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support

Training options

In Person
Documentation
Webinars
Live Online
Videos

RockSolid MAX features

Functionality

3.6

/5

38

Total features

159

11 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Data Import/Export
Mobile Access

Functionality contenders

RockSolid MAX users reviews

Overall Rating

3.8

/5

38

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.97/10
Rating distribution

5

4

3

2

1

18

10

2

0

8

Pros
I believe we all like it much better than the software we were using beforehand. We also like the people we have worked with from implementation to daily issues.

LR

Laura R.

One of the many great features of Rocksolid Max is the path of navigation is pretty much the same in every category. So it makes the software very user friendly for not so technical savvy personnel.

AA

Archie A.

Save money, save time (which is money), save headaches. This is the easiest system to learn, no matter how old a person is.

ST

Susan T.

Cons
The integration with our accounting software has been brutal. Availability of training for the software seems to be lacking.

TI

Terry I.

Worst Point of Sale software I have ever used.

FK

Fred K.

Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

KA

Kyle A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RockSolid MAX is helping transform our business

Reviewed 10 months ago

Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.

Pros

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

Cons

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a powerful program with features we need to adapt too

Reviewed 3 years ago

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rock Max Review

Reviewed 2 months ago

Once we have learned to operate the system, we do like it. But it has been challenging.

Pros

The POS system and the reports generated

Cons

You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Ok POS Sytem.

Reviewed 5 years ago

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to learn

Reviewed 5 years ago

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

RockSolid MAX FAQs and common questions

Q. Who are the typical users of RockSolid MAX?

RockSolid MAX has the following typical customers:
Freelancers, Small Business


Q. What languages does RockSolid MAX support?

RockSolid MAX supports the following languages:
English


Q. Does RockSolid MAX offer an API?

No, RockSolid MAX does not have an API available.


Q. What level of support does RockSolid MAX offer?

RockSolid MAX offers the following support options:
24/7 (Live rep), Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support

Common RockSolid MAX comparisons

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