RockSolid MAX Pricing, Features, Reviews & Alternatives

RockSolid MAX

Affordable and easy-to-use POS software helps retailers grow

3.55/5 (29 reviews)

RockSolid MAX overview

What is RockSolid MAX?

RockSolid MAX is a cloud-based point of sale (POS) software designed to help home and building suppliers manage inventories, purchasing, transactions, and other operations via a unified portal. The platform enables organizations to simultaneously create purchase and customer orders by automatically capturing product details from vendor catalogs.

RockSolid MAX includes document management functionality, which allows users to upload faxed or handwritten records and access purchase orders (POs), client quotes, sales invoices, orders, and more from a centralized repository. The built-in accounts receivable feature allows enterprises to process month-end statements and payments and view financial status of jobs or accounts. Cashiers can also handle check-out processes by scanning items, entering stock-keeping unit (SKU) IDs, or searching the inventory and share transaction information with customers via email or fax.

The purchasing and inventory management capabilities in RockSolid MAX let administrators automate purchasing and ordering processes using historical data, reconcile received orders, and track invoice status. Managers can also generate reports to gain insights into metrics related to sales, profits, financial summaries, transactions, and more in real-time via analytics and an interactive dashboard.
www.ecisolutions.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
RockSolid MAX screenshot: RockSolid MAX POS transactionsLeveraging Electronic Catalogs in RockSolid MAXRockSolid MAX screenshot: RockSolid MAX posting entriesRockSolid MAX screenshot: ReceivablesRockSolid MAX screenshot: RockSolid MAX updating inventory pricesRockSolid MAX screenshot: RockSolid MAX Tablet ViewRockSolid MAX screenshot: RockSolid MAX Mobility - Zebra TC57Electronic Data Interchange (EDI) VideoAn Introduction to RockSolid MAX (45 seconds)Why RockSolid MAX Is Different Than Other Software SystemsStreamline Month-end Statements with RockSolid MAXRockSolid MAX Simplifies Inventory Management

RockSolid MAX user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.4
  3.4
  3.6
Misty S.

This is a powerful program with features we need to adapt too

Used daily for 6-12 months
Reviewed 2019-09-14
Review Source: Software Advice

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros
Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

Cons
These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sharon W.

Easy to learn

Used occasionally for 2+ years
Reviewed 2017-08-08
Review Source: Software Advice

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros
I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons
I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Angel C.

Ok POS Sytem.

Used daily for 2+ years
Reviewed 2017-08-11
Review Source: Software Advice

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros
RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons
Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Jay F.

We have the system for over 15 years. We operated 3 hardware stores on a multi-store platform. We are now operate 1 store with 9 employees.

Used occasionally for 2+ years
Reviewed 2017-07-22
Review Source: Software Advice

The Rock Solid system in our True Value hardware store allows my wife and I to travel and still have the controls necessary to conduct our business , even remotely.

Pros
The system is efficient. We handle about 250 customers per day with 2 point-of-sale units and 2 extra terminals on the sales floor and 2 in the office. We process 80% of our sales on credit cards with the new Cayan system which also is very efficient. We have house charge accounts who receive emailed invoices and statements. The reports are plentiful and the support from True Value is experienced and thorough. We utilize the employee time clock and all our employees find the system easy to operate and with our cable internet provider, quick.

Cons
I am happy to say that I cannot think of any "cons". The original system was developed by a computer person for a hardware store owner. The 2 guys then formed Rock Solid and further advanced the POS structure to make it available to retail hardware, garden centers and rental facilities in our industry. Please feel free to call me for any further information. Jay Feinsod 914-447-5935

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CR M.

IMOC Building Supplies

Used daily for 2+ years
Reviewed 2019-04-17
Review Source: Software Advice

Pros
It is very user friendly, and also easy to learn to use. The support/training team goes out of their way to make sure you know what you are doing and you are setup for success.

Cons
It is a little back on forth between pages/tabs to get the information you need, but it is not a big issue. Once you learn where to find what your looking for it is a breeze.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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RockSolid MAX pricing

Please contact ECI Software Solutions directly for pricing details.

RockSolid MAX features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Data Import/Export
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter

API (515 other apps)
CRM (307 other apps)
Calendar Management (310 other apps)
Contact Management (365 other apps)
Customer Database (327 other apps)
Customizable Branding (359 other apps)
Customizable Templates (314 other apps)
Email Management (322 other apps)
Email Marketing (472 other apps)
Social Media Integration (310 other apps)
Surveys & Feedback (295 other apps)
Third Party Integrations (430 other apps)

Videos and tutorials

Additional information for RockSolid MAX

Key features of RockSolid MAX

  • Electronic Signature
  • Gift Card Management
  • Ordering Automation
  • Payment Processing
  • Retail POS
View All Features