RockSolid MAX Features

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.

Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing.

Most incredibly awkward and time consuming POS program I have ever used.

Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory.

Integration was a little more difficult than what was to be expected.

Its easy and logical to use and teach to new staff members. Down time is effectively zero and when issues have arisen customer support has been superb. Essentially we can forget about the system and concentrate on our customers. The system is flexible to my business and even has the ability to structure reports for my individual needs.

Its nice to say that its hard to think of a negative. If there is a down side to the system i have yet to find it!

This software is state-of-the-art, and has a lot of perks as well as checks and balances. We have had 4 other POS systems that did not support our business model and were not customizable. Rocksolid Max met our unique needs very well. The customer support is great. If or when I needs something there is a live agent, who speaks clearly and intelligently to address me and my issue(s).

The navigation takes a little bit of time to learn, but makes sense after a few weeks of usage. The bill pay, and applying orders to accounts or payments is a bit of a workload- but follows the check nd balances system, making it cumbersome, but manageable.

There is nothing about this product that i like.

time out way too frequently, including during a sale, should default to sales not to cash or customer name, too much waste of time, items jumps lines when changing quantity ,necessitating the constant checking of the ticket to be sure it is correct, on large orders cannot print a complete ticket,

At ECI, we take customer satisfaction and reviews of our software very seriously. After reading this review, we immediately reached out to Lumber Direct to understand Larry's concerns and try to help him with the software. When we called the store and talked to the owner, Misty Stenger we were advised that Larry was a disgruntled employee who is no longer with their company. Misty said that she is...

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One of the many great features of Rocksolid Max is the path of navigation is pretty much the same in every category . So it makes the software very user friendly for not so technical savvy personnel. Also it has saved much time in purchasing and receiving inventory/orders do to being able to pull data from one document to the next.

Sometimes with the software being cloud based, the sever can glitch and then in tern it makes your POS system go down until the server comes back.

Helped convert us from push-button registers to point of sale, and digitized our Accounts Receivable.

Not user friendly for longtime staff. (Typing-intensive and database management heavy, neither of which is intuitive in our 75+ year old store.) Presents continual staff mgmt and training needs.

The process of quoting, then converting the quote to an order (both customer order, and PO), and then finalizing it with a sell is easy and efficient.

The reports for inventory and receivables, there are not very many options, and you can't customize them.

Rocksolid is simple, easy accurate and dependable. When/if it breaks down (CSR) will fix it. EVERYTIME. There is not enough I can say about this system after 12 years of use. It always exceeds my expectation, and the people are exceptional.

Everything is the best. No short comings. I would like to access my rocksolid computers through my phone though.

Customer service is very helpful and responsive

Not being trained d/t system already in place upon purchase of business.

the program runs way smoother and i love the customer service

sometimes finding things and the reports are hard

No pros were added to this review

So many things you cannot do. ie email a purchase order, re email an invoice or run a receiving report for goods received. Takes too many steps to accomplish a task such as looking up an item with an unknown stock number.

mobile connectivity and special order handling are among the best features they are having as well as easily integrated with majority of those accounting solutions. it is one of the convenient software till the date can be proved had you not know about it till now.

there are only some features i don't prefer are troubleshooting which should last for few minutes, but that doesn't make this software not worth it. in fact their trained staff try their best to train you in 10 classes a week to teach you.

This would be a very good program for keeping track of sales in an office. You have lots of reports at your disposal.

Times out constantly while using. Too slow. Can't print duplicate receipts for customers. Can't do proper maintenance on products. Point of Sale and Maintenance are all in the same program so you have to quit what you are doing to ring up a customer and then start all over again from scratch. No ease of access for register people to find products that don't scan. Does not ring up sale items at sale prices. Coupons don't scan properly.

I like the price and value proposition. They have great customer service.

They provide only annual updates to their software.

ECi's personnel oversold the software. This software is nothing more than an overpriced upgrade from carbon copy receipts. Save your money and purchase Intuit. I have been way more satisfied as a Construction Supplier with QuickBooks.

The so called customer support is non-existent! If you feel that your software was not implemented correctly or need additional support, forget it!