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RockSolid MAX

Affordable and easy-to-use POS software helps retailers grow

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RockSolid MAX Features

Features Summary

Functionality

3.6

/5

38

Total features

159

11 categories

RockSolid MAX features

ACH Payment Processing
API
Access Controls/Permissions
Account Reconciliation
Accounting
Accounting Integration
Accounts Receivable
Activity Dashboard

Common features of Retail POS System software

API
Accounting Integration
Activity Dashboard
Barcode / Ticket Scanning
Barcode Recognition
Billing & Invoicing
Cash Management
Commission Management

Screenshots

Contenders comparison

Functionality

3.6

/5

38

Price starts from

ic-pricetag

No pricing info

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Total Features

159

Unique features

  • Document Automation

  • File Recovery

  • Customer Profiles

  • Trend / Problem Indicators

Functionality

4.2

/5

5.6K

Price starts from

20

/user

Per month

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Total Features

205

Features in Common

51

Unique features

  • Social Media Monitoring

  • Sales Approval

  • Progress Tracking

  • For Startups

Functionality

4.6

/5

1.9K

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

40

Features in Common

31

Unique features

  • Cash Transactions

  • Restaurant POS

  • Contactless NFC

  • Check Processing

Common RockSolid MAX comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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RockSolid MAX is helping transform our business

Reviewed a year ago

Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.

Pros

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

Cons

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This is a powerful program with features we need to adapt too

Reviewed 3 years ago

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Ok POS Sytem.

Reviewed 5 years ago

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to learn

Reviewed 5 years ago

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Converted from no POS to full POS implementation

Reviewed a year ago

RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail.

Pros

The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.

Cons

Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rock Solid Max-- cumbersome

Reviewed 2 years ago

As a daily user of POS software, I was asked to evaluate the new RockSolid Max program. Let me say that I have used POS software, in one format or another, for nearly 30 years. First as a manager for GTE Wireless (now Verizon), next with a major restaurant chain (Shoneys), then with the largest auto parts distributor in the world (Autozone) and now with Manatee Lumber (a member of Do It Best, billed...

Pros

Apparently, this review won't be accepted unless I find something I liked most about this system. Try as I might, I can't think of a single thing.

Cons

Most incredibly awkward and time consuming POS program I have ever used.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Its been a game changer for us!

Reviewed a year ago

The software has allowed us to solve our issues with sales reports, managing inventory and data storage. Since we have gone live, the technical support and training we have received has been outstanding.

Pros

Easy to use and implement. We are more efficient and its helped us bring down operating costs for mailing statements, finding and copying paper invoices and managing our inventory.

Cons

Integration was a little more difficult than what was to be expected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Satisfied Long Term User of Rock Solid

Reviewed 5 years ago

Be confident in the software and the customer service/follow up. As a user i have never felt isolated. There is a strong desire within ECI to get feedback from the users and incorporate individual needs into the software where possible to the benefit of the users.

Pros

Its easy and logical to use and teach to new staff members. Down time is effectively zero and when issues have arisen customer support has been superb. Essentially we can forget about the system and concentrate on our customers. The system is flexible to my business and even has the ability to structure reports for my individual needs.

Cons

Its nice to say that its hard to think of a negative. If there is a down side to the system i have yet to find it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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POS roulette

Reviewed 3 years ago

As a new business our old systems (Palidin/RMS) could not full support our business. We do a lot of custom special orders, on top of 22,000 items in stock and RockSolid Max efficiently monitors it all. With a very minor learning curve, RockSolid Max has met our standard in what we expect from a POS system.

Pros

This software is state-of-the-art, and has a lot of perks as well as checks and balances. We have had 4 other POS systems that did not support our business model and were not customizable. Rocksolid Max met our unique needs very well. The customer support is great. If or when I needs something there is a live agent, who speaks clearly and intelligently to address me and my issue(s).

Cons

The navigation takes a little bit of time to learn, but makes sense after a few weeks of usage. The bill pay, and applying orders to accounts or payments is a bit of a workload- but follows the check nd balances system, making it cumbersome, but manageable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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rock solid max

Reviewed 3 years ago

Rock solid pos and rock solid roman were much better for overall point of sale, inventory and ordering, Rock solid max i think needs a major overhaul.

Pros

There is nothing about this product that i like.

Cons

time out way too frequently, including during a sale, should default to sales not to cash or customer name, too much waste of time, items jumps lines when changing quantity ,necessitating the constant checking of the ticket to be sure it is correct, on large orders cannot print a complete ticket,

Vendor response

At ECI, we take customer satisfaction and reviews of our software very seriously. After reading this review, we immediately reached out to Lumber Direct to understand Larry's concerns and try to help him with the software. When we called the store and talked to the owner, Misty Stenger we were advised that Larry was a disgruntled employee who is no longer with their company. Misty said that she is...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Satisfied

Reviewed 2 years ago
Pros

One of the many great features of Rocksolid Max is the path of navigation is pretty much the same in every category . So it makes the software very user friendly for not so technical savvy personnel. Also it has saved much time in purchasing and receiving inventory/orders do to being able to pull data from one document to the next.

Cons

Sometimes with the software being cloud based, the sever can glitch and then in tern it makes your POS system go down until the server comes back.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Necessary upgrade

Reviewed 4 years ago

Good Product overall

Pros

Helped convert us from push-button registers to point of sale, and digitized our Accounts Receivable.

Cons

Not user friendly for longtime staff. (Typing-intensive and database management heavy, neither of which is intuitive in our 75+ year old store.) Presents continual staff mgmt and training needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We enjoy working with Rocksolid Max

Reviewed 4 years ago

The people behind it are great to work with.

Pros

The process of quoting, then converting the quote to an order (both customer order, and PO), and then finalizing it with a sell is easy and efficient.

Cons

The reports for inventory and receivables, there are not very many options, and you can't customize them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best short and long term investment any business owner can make.

Reviewed 5 years ago

Really just the best all around system. Rocksolid has saved me Tens of thousands of dollars in the past in saved workers, JIT inventory and so so many more ways.

Pros

Rocksolid is simple, easy accurate and dependable. When/if it breaks down (CSR) will fix it. EVERYTIME. There is not enough I can say about this system after 12 years of use. It always exceeds my expectation, and the people are exceptional.

Cons

Everything is the best. No short comings. I would like to access my rocksolid computers through my phone though.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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RockSolid Max

Reviewed 5 months ago

Very helpful and responsive customer service

Pros

Customer service is very helpful and responsive

Cons

Not being trained d/t system already in place upon purchase of business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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rock solid review

Reviewed 7 months ago

pretty good like it so far

Pros

the program runs way smoother and i love the customer service

Cons

sometimes finding things and the reports are hard

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worst Point of Sale software I have ever used.

Reviewed 5 years ago

This would have been an ok system 20 years ago. I had a competitors system, switched to Rock Solid, and decided to switch back after 10 months. When inquiring with support on features all but once I was informed our system cannot do that. Support was decent, except I was on hold close to supporting hours ending when the recording stated "support hours have ended please call again tomorrow" and hung up on me. I was furious since the system was locked up I could not even run a customer purchase. I would not recommend this system for an advanced user. I would compare ECI software Windows 98, years behind everyone else. The reason I gave ECI one star is because I could not give it zero stars.

Pros

No pros were added to this review

Cons

So many things you cannot do. ie email a purchase order, re email an invoice or run a receiving report for goods received. Takes too many steps to accomplish a task such as looking up an item with an unknown stock number.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Much better than your pos software

Reviewed 5 years ago

i cant think of anything else that this company could provide in this budget friendly software. they take care of all most all those thing which are hard to integrate such as cloud computing, point to sale, inventory and credit card information.

Pros

mobile connectivity and special order handling are among the best features they are having as well as easily integrated with majority of those accounting solutions. it is one of the convenient software till the date can be proved had you not know about it till now.

Cons

there are only some features i don't prefer are troubleshooting which should last for few minutes, but that doesn't make this software not worth it. in fact their trained staff try their best to train you in 10 classes a week to teach you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not Retail Friendly!

Reviewed 4 years ago

If you have a high volume of customers at your cash registers DO NOT purchase this program. It runs way to slow and shuts down randomly while wringing people up. I have used 6 different point of sale programs through the years and this is the absolute WORST program I have ever used. I am a bookkeeper and do retail management and I do not recommend this program.

Pros

This would be a very good program for keeping track of sales in an office. You have lots of reports at your disposal.

Cons

Times out constantly while using. Too slow. Can't print duplicate receipts for customers. Can't do proper maintenance on products. Point of Sale and Maintenance are all in the same program so you have to quit what you are doing to ring up a customer and then start all over again from scratch. No ease of access for register people to find products that don't scan. Does not ring up sale items at sale prices. Coupons don't scan properly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Product Review

Reviewed 8 years ago
Pros

I like the price and value proposition. They have great customer service.

Cons

They provide only annual updates to their software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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RockSolid POS is terrible!

Reviewed 7 years ago
Pros

ECi's personnel oversold the software. This software is nothing more than an overpriced upgrade from carbon copy receipts. Save your money and purchase Intuit. I have been way more satisfied as a Construction Supplier with QuickBooks.

Cons

The so called customer support is non-existent! If you feel that your software was not implemented correctly or need additional support, forget it!