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Spruce

Integrated ERP software for home and building suppliers.

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Spruce Pricing, Features, Reviews and Alternatives

Spruce product overview

What is Spruce?

Spruce® software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and other building materials suppliers.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

In Person
Documentation
Webinars
Videos
Live Online

Spruce pricing information

Value for money

3.2

/5

21

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Spruce features

Functionality

3.6

/5

21

Total features

180

18 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Third Party Integrations
Inventory Management
API
Billing & Invoicing
Data Import/Export
Customizable Reports

Functionality contenders

Spruce users reviews

Overall Rating

3.6

/5

21

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.59/10
Rating distribution

5

4

3

2

1

7

6

3

2

3

Pros
I love the ease of looking at customer's accounts. I love the posting of accounts payable invoices and paying the invoices.

BB

Bonnie B.

What we like most is the ease of using the software and the ability to go paperless.

PO

Patt O.

We are a specialty supplier, not a hardware or lumber yard, but the Spruce sales person promised they have a robust special order system that would work great for us.

JH

Jeff H.

Cons
I struggle with this, maybe once something is voided or deleted it is gone, no recovering it.

DG

Dan G.

The fist problem is Spruce has no Payroll. So we figured out a way to handle that.

DW

Dennis W.

Invested - Digital Paper Weight - Horrible follow through.

JH

Jeff H.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Getting Used to Spruce

Reviewed a month ago

I like Spruce in general. I think we would have had a better experience with our turnover from ECI to Spruce had the pandemic not hit and we had had trainers on site.....but we have made it!

Pros

I think that Spruce is easy to use once it is gotten used too. It is somewhat like our old system, with some defined differences. I love the ease of looking at customer's accounts. I love the posting of accounts payable invoices and paying the invoices.

Cons

There are little aspects about Spruce that are aggravating, like the re-receiving in purchasing seems to have extra steps that are un-necessary. The backing out of invoices and deposits seems to also be a little extra

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very Satisfied

Reviewed 3 years ago

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros

Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to...

Cons

Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My experience with Spruce

Reviewed a month ago

My Spruce experience is very good overall. I have demoed other products and am glad that I remained with Spruce. The support is getting better, and the system is very dependable.

Pros

Integrating accounting with the point of sale and purchasing functions. I also like being on the cloud as opposed to having inhouse servers. I like how the system updates POS transactions to the accounting modules.

Cons

Limited ability for a user to get software changes done in the system. The lumber world requires software engineers to understand how the programs should work. As a lumber and building material sales company, it is difficult to interface with the software folks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Spruce - Mostly Good!

Reviewed a month ago

Spruce has been an upgrade for us overall and we look forward to utilizing more aspects of the software in the near future. Our biggest gripe with Spruce has been the lack of available customer service representatives when we call with an issue. There are times that weeks go by before someone calls us back. It has definitely been the most frustrating part of our experience thus far. The customer service reps are knowledgeable - there just aren't enough of them to handle all of the calls.

Pros

Integration was a bit of a struggle at first but once we got things figured out, the software has run very well. It has a ton of capability - we haven't even scratched the surface yet! We plan on implementing more features soon - rental and customer loyalty - and look forward to streamlining those in our store.

Cons

There are aspects of the software that feel a little clunky still, or that require a lot of back and forth to accomplish a task.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Review of Spruce at Cleveland Lumber

Reviewed a year ago

We have seen much greater control over our inventory, also we are able to monitor exceptions easier through reporting. Also, purchasing has been easier by being able to see our ordering history and usage on different products. Our daily balancing procedure has been simplified thanks to Spruce. While our staff has struggled some to adapt to the system most of this is due to their refusal to go to training.

Pros

As a manager I like the features that allow for reporting on data collected through the normal course of business such as product use by month. Also, the ability to price certain items based on a fixed margin based on current cost if selected. Lastly, while not a uncommon feature, I like to be able to send documents such as invoices via e-mail which our last system wouldn't do. We also like the Delivery feature that allows sales people to see the status of there delivery. There are many more, but these are just a few.

Cons

While probably not an issue at every business, our staff is a little older, less sophisticated and not very computer literate. It would be nice to have people that specialize in each segment of our business to come spend more time doing individual training to get them up to speed on their specific roll in the new system. It can be overwhelming for the implementation specialist to train everyone and also for those like myself to train everyone in rolls that I am not so familiar in such as Manufacturing.

Spruce FAQs and common questions

Q. What type of pricing plans does Spruce offer?

Spruce has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Spruce?

Spruce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Spruce support?

Spruce supports the following languages:
English


Q. Does Spruce offer an API?

No, Spruce does not have an API available.


Q. What level of support does Spruce offer?

Spruce offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat

Common Spruce comparisons

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