Spruce Pricing, Features, Reviews & Alternatives

Spruce

Integrated ERP software for home and building suppliers.

3.38/5 (13 reviews)

Spruce overview

What is Spruce?

Spruce® software provides advanced point-of-sale and business management solutions for lumberyards, hardware stores, and other building materials suppliers.

This industry-specific software has helped operations improve productivity, control costs, increase profitability, and remain competitive for nearly 35 years.
Spruce is cloud-based with an intuitive interface that is easy to use. Built with comprehensive document management functionality, all transactions are automatically linked. Plus, using a document scanner, you can attach packing lists, notes, tax forms, or virtually any Windows file.

Stay informed on operations and make appropriate business decisions with integrated business intelligence and tailored analytic views. Reports have drill-down capability to see the details behind the data and you can export them to a Microsoft Excel or PDF file. Plus, optional alerts can proactively notify you of events that could impact your business.

Spruce helps you manage your business and stay productive from anywhere. With the Spruce AnyWare mobile app, employees can capture proof-of-delivery, submit orders, receive inventory, and more. Spruce ProLink allows customers to access their account information, make payments, and place orders online. Both products will make your business more efficient and customer-focused, so you can compete and win against national chains.
www.ecisolutions.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

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Spruce screenshot: Spruce Document ManagementSpruce Overview Video (30 seconds)Spruce screenshot: General Ledger Journal EntrySpruce screenshot: Customer LoyaltySpruce screenshot: Payables Billing EntrySpruce screenshot: ReportsSpruce screenshot: Spruce Point of SaleSpruce screenshot: Purchasing Vendor EDISpruce screenshot: RentalSpruce screenshot: Work Order Materials ListSpruce screenshot: RewardsPlusStreamline Month-end Statements with SpruceEliminate Preprinted Forms For Easy InvoicingLeveraging Electronic Catalogs in SpruceSpruce Simplifies Inventory Management

Spruce user reviews

Value for money
Features
Ease of use
Customer support
  2.9
  3.2
  3.3
  2.9
Kyle P.

Very Satisfied

Used daily for 1-2 years
Reviewed 2019-01-10
Review Source: Software Advice

As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros
Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons
Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kevin P.

Growing our Business with Spruce

Used daily for 2+ years
Reviewed 2017-10-05
Review Source: Software Advice

Pros
We went live with Spruce in 2009. Like any software change, we had some bumps in the road. Spruce helped us smooth out the bumps and made the whole process simpler then expected. Their committed staff were there to help and assist. Now, several years later, we continue to learn and utilize existing and new Spruce software features that help our performance, reporting, and bottom line. Their Tech Support have been responsive and timely. Spruce is progressive and cutting edge.

Cons
One of the biggest challenges for us is training the staff for change and the benefits for that change. Educating them to see that one upfront work around may appear to save time but in fact creates several hours on the back side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Katie B.

Poor Customer Service

Used daily for 6-12 months
Reviewed 2020-01-08
Review Source: Software Advice

Pros
It has a good inventory system. But if you are coming off anything but another program that your inventory is already in (i.e. a manual system) be prepared to spend a lot of time updating and correcting many things. It could work well for many industries, but you need to be sure yours is one of those (i.e. lumber) and you ask many questions before agreeing to this program. We have made it work for us since we've invested so much money, but it hasn't been easy.

Cons
Customer Service is horrible. You call in and basically get a call center of people who can look up the same things you can look up through their on-line help. Otherwise they have to send you to a support specialist who typically has to call you back. It takes quite a while (days not hours) for them to actually call you back and typically I have to call and raise a fuss to get a hold of anyone. The GL is primitive. There is no easy way to get reports and any information back out of the system. The only way I've found to do this is you have a learn Crystal reports, purchase the product or pay more money to have them write you a report. This is a very rigid program. If you have anything special or any "different" way of completing tasks, you will have to conform to the program. It's very difficult to get the program to conform to you. Also if you have invoice terms rather than statement terms, you will not get a proper statement to send to customers monthly. They consider each invoice the "statement". And if you have discounts on those invoices you cannot change that amount if your customer does not take that discount.

Response from ECi Software Solutions


Katie,

I'm sorry to read that you feel our support team isn't getting back to you in a timely manner. Our front-line customer service reps do handle the initial calls to hopefully resolve the easy requests and keep our support specialists free to help with the more critical/urgent questions. We are going to reach out to you and review your support inquiries, so that we can understand how/where we can better meet your expectations on response times. We can also discuss your reporting/statement concerns to understand what you need and how to accomplish that in the software.

Again, we appreciate your feedback and hope we can help you with these issues soon.

Your Spruce Team

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Danny W.

Spruce review

Used daily for 1-2 years
Reviewed 2019-04-19
Review Source: Software Advice

Spruce has helped our business become much more efficient, especially at the end of the month. What used to take us hours to perform now only takes 45mins to an hour.

Pros
The part I like most about Spruce software is the overall function of the "Point of Sales" portal. For the majority of our team this is the only area they use on a day to day basis. Spruce allows our team members the access and ability to check stock, pricing, purchase orders, customer profile information and much more all from the same screen they use each day when entering orders for our customers.

Cons
The area I like least about Spruce software is the crystal reporting that is used. I know there are hundreds of pre-written reports that are available, but having the ability to create reports and change reports within Spruce would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sunny B.

Happy with our change

Used daily for 2+ years
Reviewed 2017-08-04
Review Source: Software Advice

Pros
This product is much more user-friendly than our last POS/Inventory management system. We moved from Epicor Eagle. Spruce offers more functionality and is much easier to train new employees on. I am a big fan of the General Ledger module and the ease of use in producing monthly financial reports.

Cons
I am not a fan of the Crystal Reports aspect of the system. It is functional, but a bit cumbersome to have to seek out the proper report, download and run it from outside the system. I hope that Spruce looks into integrating this feature in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Spruce pricing

Pricing options
Subscription
View Pricing Plans

Contact ECi Software Solutions for pricing information.

Spruce features

Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Data Import/Export
Document Management
Inventory Management
Mobile Access
Quotes/Estimates
Reporting & Statistics
Reporting/Analytics
Scheduling
Search/Filter

API (237 other apps)
Activity Dashboard (264 other apps)
Customer Database (159 other apps)
Customizable Reports (172 other apps)
Electronic Payments (153 other apps)
Invoice Management (174 other apps)
Third Party Integrations (217 other apps)

Videos and tutorials

Additional information for Spruce

Key features of Spruce

  • Gift Card Management
  • Loyalty Program Support
  • Pricing Management
  • Retail Management
  • Returns Tracking
  • Touch Screen
View All Features