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The Loop Experience Platform Logo

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The Loop Experience Platform - 2026 Pricing, Features, Reviews & Alternatives

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The Loop Experience Platform overview

What is The Loop Experience Platform?

Adding Loop® into your workflows will help you gather critical data on your customers so that you can improve workflow efficiencies, increase revenue with additional products and create promoters of your brand.

Connecting both feedback and messaging, Loop allows you to close the loop on feedback provided by your customers with actions taken in the platform to escalate and remediate situations.

Working with a variety of Property Management Systems, Point of Sale Systems and CRMs, Loop integrates effectively into your tech stack.

Easy to use and easy to deploy, Loop is available on iOS and Android, Loop can be access through our apps as well as through an internet browser.

Key benefits of using The Loop Experience Platform

- Reduce Churn
- Increase Customer Loyalty
- Improve Operations
- Increase Revenues

Starting price

Free

Alternatives

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The Loop Experience Platform’s user interface

Ease of use rating:

The Loop Experience Platform reviews

Overall rating

4.4

/5

15

Positive reviews

87

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.36/10
Rating distribution

5

4

3

2

1

9

4

1

1

0

Pros
“This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths.”
ML

Megan L.

Event Sales Coordinator

“I love the simple way of using the software, very clear and simple to navigate true the options and get accurate feedback.”
JT

Julian T.

GM

“We are improving our customer experience in every restaurant, using the Benbria system, with great results.”
SS

Saf S.

VP of Operations

Cons
“Feedback is very vague if no one submits any comments.”
CS

Chris S.

Catering Director

“I do not like the questionable stability of the stand.”
TB

Thompson B.

General Manager

Who uses The Loop Experience Platform?

Based on 15 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality
Food & Beverages
Airlines/Aviation
Automotive
Others

Use cases

- Not enough reviews
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-
-
-
-

The Loop Experience Platform's key features

Most critical features, based on insights from The Loop Experience Platform users:

Customizable templates
Survey/Poll management
Third-Party integrations
Multi-Channel communication
Customizable fields
Feedback management

All The Loop Experience Platform features

Features rating:

Communication management
CRM
Customer experience management
Customer segmentation
Customizable branding
Customizable reports
Dashboard
Drag & drop
Engagement tracking
Event triggered actions
Gamification
Live chat
Multi-Language
Real-Time reporting
Reporting/Analytics
Social media integration
Surveys & feedback
Tagging

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The Loop Experience Platform pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about The Loop Experience Platform price and value

Value for money rating:

To see what individual users think of The Loop Experience Platform's price and value, check out the review snippets below.

“This will continue to help us improve specifically in areas that our clients tell us we need to, and outline areas of strengths.”
ML

Megan L.

Event Sales Coordinator

“I love the simple way of using the software, very clear and simple to navigate true the options and get accurate feedback.”
JT

Julian T.

GM

The Loop Experience Platform integrations (7)

The Loop Experience Platform support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Training options

In Person
Documentation
Live Online
Webinars

The Loop Experience Platform FAQs

Q. What type of pricing plans does The Loop Experience Platform offer?

The Loop Experience Platform has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of The Loop Experience Platform?

The Loop Experience Platform has the following typical customers:
Small Business


Q. Does The Loop Experience Platform support mobile devices?

The Loop Experience Platform supports the following devices:
Android, iPad, iPhone


Q. Does The Loop Experience Platform offer an API?

Yes, The Loop Experience Platform has an API available for use.


Q. What other apps does The Loop Experience Platform integrate with?

The Loop Experience Platform integrates with the following applications:
WhatsApp, Twitter/X, Dialogflow, Tripleseat, Mailgun, Twilio, Facebook Business Suite

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