TicketSource Features

TicketSource

Free, easy-to-use, online event ticketing system

4.74/5 (311 reviews)

TicketSource Feature Summary

  • Barcode / ticket scanning
  • Concessions management
  • CRM
  • Custom tickets
  • Fundraising management
  • Online ticketing
  • Onsite ticketing
  • VIP & discount tickets
  • Print-at-home
  • Kiosk ticketing
  • Reserved ticketing
  • Reserved seating
  • General admission
  • Event management
  • Debit / cashless card
  • Mobile ticketing
  • Box office management
  • Season tickets
  • Print-at-home
  • Thermal ticket printing
  • Barcode scanning
  • Customizable branding
  • GBP, USD & EUR payments
  • Multiple administrator access
  • Daily ticket sales reporting
  • Third party integration
  • Barcode printing
  • Barcode support
  • Multi-channel marketing
  • Ticket management
  • Reservations management
  • Online booking integration
  • User access controls for admins

Customer Management Feature Comparison

Most popular features of all Customer Management apps

API (357 other apps)
Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
Automatic Notifications (194 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customer Database (151 other apps)
Customizable Branding (191 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Mobile Integration (128 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Mobile apps

iOS App


5 reviews

See all iPhone Apps

Requires iOS 10.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


18 reviews

See all Android Apps

TicketSource Feature Reviews

25 reviewers had the following to say about TicketSource's features:

Kate Fry

Ticket Source for A Literature Festival

2019-10-11

Pros

Pretty easy to set up. Real time updates.

Cons

There are good reports available during the ticket selling period but I would like more on attendance and audience to be available once the events have finished.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Hi Kate, thank you for taking the time to leave a review. We're pleased to hear you have found things simple during your events. We will pass on your feedback regarding the post event reporting for our future road-map.

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Colin Argent

Very easy to use service - great support and reasonable fees. Sold over 2,000 tickets through them.

2017-11-09

The ability to easily sell tickets online

Pros

Ease of setup Very helpful support Quick reports that can easily be reviewed on a phone Quick payment

Cons

Reports selection is poor.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks for the great review Colin, sorry you struggled with our reporting. We've designed it so we handle as much as possible and this makes it tricky when organisers want to fulfil their own orders! But watch this space, reporting is getting an overhaul next year.

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Tim Osborne

Ticket Source - Burgess Hill Girls School

2017-01-12

Good statistics and reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Tim, thank you for the compliments. It's great to hear your feedback.

Read more
Mike Woodward

TicketSource

2014-10-07

As a regular event organiser I have used several ticketing companies over the years, I have settled on TicketSource because it offers me a complete solution to ticket sales; whether I want to sell tickets from my website or social media or whether I want to offer a telephone or postal booking service - TicketSource does it all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Thanks Mike. Much appreciated. Hope 'The Mikado' went well. Good luck with your Winter productions! Alex

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Dave Hill

Works a treat

2017-01-11

The MailChimp integration is useful for us as well as everything is connected together.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Dave, thank you for your recent review.

It's great to hear how easy you have found the system to use. We also have a Knowledgebase and a Blog which are regularly updated with new features and walkthroughs, which may be of use.

All the best.

Read more
hannah thami

General review

2017-01-12

I often found it difficult to find the right set of data and became confused at times when trying to understand the difference between two data sets eg. sales report, the front of house report, price category report etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks for the review Hannah, it's great to hear how you've made use of so many free features.

We've actually had the ability for customers to share their purchases implemented for many years! When the booking is completed, we present them with three social media options (Twitter, Facebook and G+) to encourage them to share with their friends. If you'd like to learn more about our purchasing features, feel free to chat to one of our Support team and they'll walk you through the process.

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Laurie Redstone

Absolutely Ideal for Amateur Theatre Groups

2014-10-09

The detailed financial reports and the prompt payment of receipts are a boon to our treasurer.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Laurie. Thank you for your very kind comments. I'm delighted to hear that your first foray into online sales has been a positive one. Just let us know if theres anything we can improve for you to get us to 5 stars! ;-)

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Peter Rpss

Helpful staff. Easy to navigate the site.

2017-11-02

Pros

I could do almost anything I wanted. Reports were easy to generate.

Cons

I had no real issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks for the review Peter, great to hear about your experience and that it was so smooth. And now you know we're always at the end of the phone if you need us!

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Darren Batten

We love TicketSource!

2014-10-10

Since switching our ticketing to TicketSource, coupled with the growing engagement on our social media, we've noticed an increase in sales, due to the ease our customers find using their software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Great news Darren! Congratulations on your success. Delighted if we played any small part in it. Thanks for taking the time to review us.

Best wishes,
Alex

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Katy Goddard

Cygnet Players Review

2014-10-08

The seating plan side of things is quite difficult to create but once you have the main template for your theatre its great that this is added top you account and reused.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Thanks for the review Katy. I don't know if it will be of interest but I'll just share what the ticket secretary of a local am dram group that I used to be a member of did to deal with the ticket requests at rehearsals etc. She instigated a "friends and family" discount code for online bookings so that the cast and crew just provided the discount code to their nearest and dearest. That little incentive discount drew most of those bookings online, lightening her load. It also had a cut off date a couple of weeks before the show, which encouraged earlier booking. Just an idea. Anyhow ¿thanks again for your support and for taking the time to review us.

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Michael Harris

Outstanding

2014-10-08

MailChimp integration has now been added which allows mailing lists to be updated automatically (drastically reducing time spent exporting customer lists and updating manually!)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Michael. We can't thank you enough for taking the time to leave such a comprehensive review. I'm glad to hear the system is working well for you and think you'll like some of the new developments we have in the pipeline. We don't like to stand still! :-)

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Rosie Sotillo

Great Resource for a Charity

2014-10-08

Easy to use, lots of flexibility: can set up offer codes and discounts, brand your page, summary reports etc.

Rating breakdown

Ease of use
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Hi Rosie. Thanks for taking the time to review us. Much appreciated. Just wondered, did you intend to leave 0 stars for customer service or was that a just slip of the mouse? :-)

BTW, we do have a direct feedback page - feedback.ticketsource.co.uk - if you want to leave us details there of the improvements you would like to see in the "customer details" functionality, we will take a look at your suggestions.

Read more
Rob Manley

Great Ticket Facility but...

2014-10-07

An option or tick box of what events to be listed to the site would be an bonus as we like to great tickets for competition or complimentary tickets but if you create an event for free tickets they will automatically be listed on our website - I hope that makes sense.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks for the feedback Rob. You are able to choose whether an event is listed on the website or not by ticking or unticking the "Show event in public searches / event listings pages" box when adding an event.

We offer a 1% discount on our advertised booking fees for registered charities who are able to provide us with details of their registered charity number.

Thanks again for the review.

Read more
V R

Ticketing made easy

2017-01-12

Every feature we required, easy to use interface and guidance, fast site, great pricing, nice looking front end for customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thank you for the review, we always appreciate the feedback on our features.

Read more
Shaun Donald

The best move we've ever made

2017-01-12

We don't yet use the "Scan" feature (as we haven't really needed to) but i can imagine this being a real winner with bigger events.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks Shaun, it's lovely to see someone as enthusiastic about our features as we are.

If you have any suggestions for features or improvements you'd like to see, get in touch with us!

Read more
CHRIS ARDEN

First time user - very successful.

2014-10-07

Very efficient payment as well.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks Chris.

Read more
CHRIS ARDEN

First time user - very successful.

2014-10-07

Very efficient payment as well.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource USA


Thanks Chris.

Read more
Nigel Adams

The Ticket Source service is great - very happy to recommend to any other theatre group.

2018-02-15

Much easier ticket sales to a good portion of our audience.

Pros

Various reports which are really useful.

Cons

I did find it hard to work out how to do a couple of things, but I phoned in for help and it was sorted out very quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thank you Nigel, great review! Don't ever feel you need to struggle, we run a free, friendly Support service to help you get up and running. Just get in touch!

Read more
Kay McCluskey

Chichester Cathedral

2017-01-12

The software provides real time reporting and the provision to sell tickets in-house when required.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks Kay, that's a great review. Hearing how much easier it's made your job is exactly why we're so driven to make TicketSource the best choice on the market. Cheers!

Read more
Pat Shepherd

Tickets with ease

2017-01-13

Very easy to call off reports and check sales as an administrator.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Pat, thank you for your review.

It's great to read how easy you find using TicketSource and that you are pleased with how the reporting system is functioning for you.

All the best.

Read more
Graham Roberts

A good experience

2017-01-12

One are that could be better is the pre-population of the database with member data.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Don't worry Graham, we're never planning to change our Support services. Not when they earn us great reviews like this one ¿

If you'd like to upload your own member database, we've recently added this feature!

https://www.ticketsource.co.uk/blog/import-your-customer-list-with-ease

Read more
Sophie Wesson

Ticketsource

2017-01-12

A very simple to use system, events are easy to set up, the tickets look very professional and the report functions are very useful.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thank you for taking the time to review us Sophie, glad to hear you like the system. Cheers!

Read more
Colin Jones

Worked perfectly for our five night panto - each night was a sellout!

2017-12-14

Pros

The seating plans worked really well and allowed people to select their own seats, but despite being a bit nervous about this we still sold out every single seat!

Cons

It would be nice to see some type of graph to show number of tickets being sold by time as the default reports were quite basic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Thanks for the great review Colin, you'll be glad to know we're working on a marketing module to improve the scope and presentation of our reports. Watch for this Q2/3 in 2018!

Read more
Mark Hartshorn

Overall Very Good

2017-01-12

It would be really helpful in it could be possible for customers to buy tickets from mobile devices as well as desk tops.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Mark, thanks for taking the time to publish your feedback.

You'll be glad to know we're working on a new mobile friendly design - this will be rolled out in phases so watch the blog for updates!

If you'd like to refund a ticket, it's already possible for you to do this from the back office. You can read how to do so here: https://www.ticketsource.co.uk/kb/managing-bookings/refund-a-booking

Let us know if there's anything else we can assist you with.

Read more
Mike Abdelsayed

The Comedy Clubhouse

2017-01-12

Many, many, many fields and dates reflect London standards and not the US.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from TicketSource UK


Hi Mike, thank you for your useful feedback.

We¿re always looking for opportunities to improve our service. If you¿re able to provide us with specific examples where you feel the service is underperforming then please drop us a line via our Support Team and we¿ll be happy to review the issue.

All the best.

Read more