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TicketSource Reviews
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342 reviews
Recommended
Paul T.
Nonprofit Organization Management, 51-200 employees
Used daily for 2+ years
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This Box Office system is amazing, works perfectly, and support is first class.
Nothing really, it does everything that is required
Hi Paul, thanks for taking your time to leave your review and your continued business! All the best.
Paul K.
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TS is one of those rare services that delivers exactly what it says. For a small arts organisation that is always looking for cost-effective solutions, TS has proved invaluable to us. It is easy to use, provides a variety of information in formats that can be exported to our other systems and flexible enough to not only serve as an in-house box office, but also as an on-line customer service which...
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Thanks for taking the time to review us Paul. Much appreciated. Hopefully your printer cache issue will stay in check for a while now, but just to let you know¿ we have a version upgrade to the print management software scheduled for this November. Hopefully that will resolve that particular niggle permanently.
Rhona D.
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Could be simplified for ease of use. It would be good if free places didn't have to pay a booking fee. We want to include free spaces on at our events so they are accessible, but if folk still have to input credit card details etc. and pay a fee it doesn't really work.
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Hi Rhona, thank you for your recent review. Our system is free for unpaid events, so there shouldn't be any fees applied to free tickets, unless the customer has requested postal tickets or mobile tickets. For more information on setting free events, please contact <a href="mailto:support@ticketsource.co.uk">support@ticketsource.co.uk</a>. All the best
Mat R.
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I don't often leave feedback when asked, but I thought I would this time. I haven't checked our bank account yet, our finance dept will do that, but from my point of view, as the administrator of the event and the manager of the venue where the event was held ' I have nothing but praise for your system. It is quick, easy and painless to set up; it takes the hassle out of everything; the options...
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Thank you Mat for taking the time to write such a thorough and informed review. Very much appreciated.
Luke B.
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When we decided to open up the then Writhlington School theatre as a small professional venue, a robust box office system was essential. The venue was run by one full time and one part time staff, so minimising effort was very important for us. TicketSource makes everything so easy. It took less than an hour for us to set up the system, from scratch, including seating plans, venue details box office...
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Hi Luke¿ can't thank you enough for taking the time to write such a comprehensive review. Keep the suggestions coming. :-)
Vijay K.
Computer Software, 51-200 employees
Used daily for 1-2 years
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they have a very systematic solution and addressing the user data for the ticket collected and resolve it with the very fastest and reliable way possible.
Submitting the ticket in the system is a little slow if they have a huge queue. i suggest an improvement there if they can.
Kate F.
Arts and Crafts, 1-10 employees
Used daily for 6-12 months
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Pretty easy to set up. Real time updates. Great customer support.
There are good reports available during the ticket selling period but I would like more on attendance and audience to be available once the events have finished.
Hi Kate, thank you for taking the time to leave a review. We're pleased to hear you have found things simple during your events. We will pass on your feedback regarding the post event reporting for our future road-map.
Phil Y.
Education Management, 201-500 employees
Used daily for less than 6 months
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Took away the hassle of ticketing almost completely.
Once set up, this software takes most of the trouble associate with ticketing away. The interface is fairly self explanatory and if things do get confusing the help site is both intuitive and informative. There was no claim process, as soon as the event was over funds were credited to our accounts and there was a full detailed report regarding every transaction.
The initial planning is a little long winded. I would like the ability to customise the seating plan layout further. There's nothing wrong with the current set up, I'd just like to be able to configure it to look like my theatre.
Thanks Phil, great to hear it's going smoothly for you. If you need any more assistance don't forget we've got a friendly support team waiting to take your call as well!
Sharad G.
Computer Software, 51-200 employees
Used daily for 1-2 years
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they are very user friendly and we have always got positive remarks and cheers from our customers. Thanks to TS
There is no box office download option, everything needs to be cloud based/internet usage. but they are user friendly!
Shirley J.
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We've been using TicketSource for many years now and the customer service team are exceptionally good at getting you started, helping to iron out kinks and give support when needed. However, the system is really intuitive and easy to use. They have added extra functions over the years and it feels very bespoke given how it can be adapted to different venues and events. I feel it is by far the most friendly and easy to use system out there.
The only thing (as a charity) we don't like is that any donations also get a surcharge as it feels like a heavy penalty on people's generosity over and above what they pay for their ticket fee.
Hi Shirley, Thank you for taking the time to review us - your feedback is always appreciated. Glad to know you're getting on so well, it's always rewarding to hear you're having a good experience. There are changes on the horizon that will be addressing pricing issues - watch our blog and hopefully we'll be able to announce more soon!
Rebecca D.
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In general, I like this software. It does the basics of ticket provision well and is easy to use from a ticket buying customer point of view. From a seller point of view, I think it would benefit from further development. For larger / fixed venue amateur theater companies who have lots of data to add, making the interface more user-friendly and cohesive would be good. It's all very small things...
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Hi Rebecca, thank you for your recent review. Your review has been very useful and goes a long way in providing informative feedback for our development team. It's great to hear how good you have found our customer service support. We also have a <a href="https://www.ticketsource.co.uk/kb">Knowledgebase</a> and a <a href="https://www.ticketsource.co.uk/blog">Blog</a> which regularly provide information on new features and how-to guides which may be of use. All the best.
Nicholas F.
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Ticket software was fine, analytics were useful, not particularly stand out amongst competition, what did make ticketsource stand out was the availability of ticket scanning hardware, unfortunately hardware did not work (most importantly incorrect charger for base station laptop), causing a great deal of extra work during the event and cost of temporary universal charger to get the thing to work. Faultiness of charger then completely denied by customer service, will not be using ticketsource again, is ridiculous after they made around £1300 from the event.
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Thanks for the review Nicholas. I understand your frustrations. To confirm, we use the same make of laptop for all of our scanning kits so its not possible that an incorrect charger could've been dispatched. The scanning hardware was analysed by the technical team upon its return, and the supplied charger was found to work correctly with the laptop. That said, we really do value customer feedback and are always looking to improve our offering. To this end, we will shortly be introducing a brand new scanning solution which will better anything else available in the marketplace, so I do hope you will reconsider using our service in the future. A short preview of the new scanning solution can be found at https://www.youtube.com/watch?v=1BVjHRr4hjk
Rihanon H.
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This is the second time we have used TicketSource and this time round it has been great! Last year we had a couple of problems that didn't help the way we handled our tickets but we went back with ways of how they could improve and their technical team worked together to help us. With their help we were able to sell our tickets with no problems at all. The back of house system worked really well for...
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Hi Rihanon, thank you for taking the time to review TicketSource. We were delighted to hear that the problems had been resolved in order for you to be able to use the system with ease. It was lovely to read your comments about our Support Team as we always strive to offer excellent customer service. All the best.
Elise T.
Recreational Facilities and Services, 1-10 employees
Used weekly for 2+ years
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Ability to customise our events easily in house
Ease of use, good data protection options and staff on hand to help
It would be good to see the type of tickets and sundries bought in one report
Thank you very much for your kind feedback, Elise.
Charlie C.
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We've been using TicketSource for a few years now for our amateur theatre, and have been very happy with the service. It's pretty simple to use, and a lot of extra functionality has been added since we started using it. Unlike Microsoft, however, they don't completely rewrite the interface every time they make a change! One of the unexpected side-effects of migrating to online ticketing is that, because...
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Hi Charlie. Thanks for the review. Re. your directors' sleepless nights - have you considered using a time-limited early booking discount to encourage patrons not to leave it to the last minute to book. That seems to work well for a lot of our users. Regards Alex
Roger D.
Nonprofit Organization Management, 1-10 employees
Used daily for less than 6 months
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Removing the mess of manual ticketing and people reserving block bookings, then canceling.
Being the first time it was daunting to set up, however the email support was brilliant and responsive. The ease of the online sales supprised me and the software allowed easily daily if not hourly monitoring of the seating situaion.
The seating plan if you did it wrong you would have to restart it, but it did not take long to redo.
Thanks very much for your review Roger and thank you for sharing your experience with others. All the best.
Benoy I.
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We've just used ticketsource for our first event and it was a fantastic experience for our admin users and our clients using it to book the event. Easy to setup, simple to use and it has some great features too. The only two improvements I would suggest is with the free scanning app for iOS and Android where it was sometimes a 'hit & miss'. The other improvement could be with the 'refund' process where one can only refund in full and part refund requires ringing in to their support rather than having to deal with it ourselves online. But overall it was an excellent experience for us and we will certainly be using them again! Highly recommended!
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Thank you for the suggestions Benoy, we're always looking for ways to improve our service and I've passed on the refund issue to Development for their roadmap. As for the scanning, if you could elaborate on the problem in an email to: support@ticketsource.co.uk then we'll take a look and see what we can change.
Peter R.
Used daily for less than 6 months
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I could do almost anything I wanted. Reports were easy to generate. It was extremely easy to make alterations to people's bookings, or recover customer details. I needed one phone call at the start just to sort a couple of minor things, then it was really easy!
I had no real issues. From initial set up, I was not sure how the ticket booking fee would work, but one phone call sorted it out.
Thanks for the review Peter, great to hear about your experience and that it was so smooth. And now you know we're always at the end of the phone if you need us!
Darren P.
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I did a bit of searching on the internet before eventually going with ticket source. You only know at the end of the process whether it was a good decision or not, and I can say now that I'm at the end, it was a good decision. I'm a fairly competent user of IT software and found my way around everything ok. I've marked it down to a very good 4 stars on 'ease of use' as I feel that it probably could be just a little bit more user friendly to people who aren't IT literate. The FAQ section is also very useful. I would recommend this to others and will also be using it again in the future.
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Hi Darren, thank you for your review. We're pleased to hear you found the system easy to use and that you were happy with your choice to use TicketSource. We also have a blog which you may find useful ¿ https://www.ticketsource.co.uk/blog ¿ regularly updated with news of new features and how-to guides. All the best.
Michele C.
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Would have liked to have been involved in the chip an pin trial but never got a reply from you? We are looking to use card machines and your trial would have let us trial if it would suit out group. Your programme is very easy to use. We don't have a huge audience but they are starting to use ticket source via our web site. The tickets people can have sent to them look very professional and those who used it were impressed. Being able to print ticket or have on phone has worked well with our audience and is used more at pantomtime time.
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Hi Michele, thank you for your recent review. As soon as we're able to offer Chip and PIN payments, we'll be in touch with everyone who expressed an interest. We're pleased to read that your customers have liked the tickets and are enjoying having the ability to choose from the variety of formats you have enabled. All the best.
Cheryl M.
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Having battled for a two year period selling my tickets on an international ticketing website I decided that the options for our customers and the time it took to upload our events was not sustainable. We had used ticketsource for one of our very large events and it worked well and we have now migrated all of our ticketed events on to ticketsource. The system is intuitive, straightforward, easy to use, understand, based in the UK and the costs are cheaper for the customer too. I have been contacted by a few other ticket sites to try their product but the service and product offered by ticketsource delivers exactly what we need and the customer can use easily.
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Hi Cheryl. Thank you for taking the time to review us. It's really gratifying to hear that you are getting what you need from TicketSource - especially in the face of approaches from our competitors. :-)
Derek L.
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The event sold around 200 tickets with differing values. We knew that the customers would all arrive in a short period of time so we opted to buy a scanner and use this linked to a downloaded customer database on a laptop. The system worked fine for 10mins then started to freeze but with a reset worked again. This occurred several times. I'm not sure if it was the laptop or scanner/connection that was at fault but without doing another event will not know. That aside, the system worked well and the ticket that I made purposely void was met with a loud refusal bleep. Overall the system is good and kept a large sum of money in electronic transfers rather than cash on the gate. Recommended.
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Thanks for the review Derek, I've flagged this issue with support and they'll be getting into contact with you directly. Sorry to hear you've had an issue!
Michael E.
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We have no ticket office other than very limited hours in the Council Office in Ledbury. The majority of our tickets are sold through TicketSource and some through a mobile phone that we man ourselves. We have had very few problems and the helpline has been very helpful when we have. The TicketSource website is not mobile phone friendly and we have asked if a mobile phone App could be developed but I understand there are no plans to do so at present. Otherwise it works extremely well for us.
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Hi Michael. Thanks for the review. Just so you know - we are just about to commence a revamp of the website that will see it rebuilt on a fully responsive template, meaning that it should seamlessly scale to whatever device it is being viewed on. We hope that this will be the best mobile solution (which is why we are not planning a stand alone app). Thanks again. Alex
Will H.
Used daily for less than 6 months
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Useful reporting, quick and easy booking features and settings are easy to amend and use. Useful add ons such as wristbands and E-tickets, which is very helpful.
Not much in the way of 'cons'. I wish there was a summary sales report that broke the information down in one swift form. Including : Open Tickets, Sold, Comps, Unpaid.
Thanks for the review Will, if there's any way we can help or if you have suggestions for improvements - please don't hesitate to contact us!
David F.
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We are a small An-Dram group based in East Hamphire We have used Ticket Source now for a number of recent productions; they provide exactly the service we require and we have had problems with them. Our audiences, when booking direct, get a seamless professional service and our administrators all find the website easy to use. The reporting system is excellent and having a day to day review of ticket sales enables us to target our marketing where it is needed. One minor quibble: The "Next" , "Print tickets"and "Back" buttons are placed at the bottom of each page and can be missed. We had two customers who didn't realise they had to print their own tickets and we had rather fussed 'phone calls.
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Thanks for the great review David. I'll pass the "Next" and "Back" buttons suggestion on to the development team. Regards Alex
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