TicketSource Reviews - Pros & Cons, Ratings & more

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TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue.

TicketSource

Android

Linux

Web-based

Windows

iPad

iPhone

Treasurer

Various reports which are really useful. We love it, and will be encouraging our audiences to use Ticket Source much more in the future.

Chairman

I am pleased to say that nothing like this has happened and the feedback we have had so far is very favourable.

And it has just got better and better as time goes on. We've made some suggestions and seen them implemented which is great.

We have always had brilliant service from TicetSource and I just wanted to say thanks for doing a great job.

Managing Director

The system is great and way out ahead of other ticketing systems in terms of ease of use, access to information and being able to present a good fresh interface for customers and as a back office.

Used Ticketsource for all our ticketing for past 3 years. Brilliantly designed, its ease of use both for the venue operator and online for customers is outstanding.

If I have had any queries or issues, their customer service has always been absolutely brilliant and it's great to see the features and options grow and grow.

This is one of the best web based services I have ever used and backed up by a really great help desk. Everything works as it's supposed to.

Events Manager

Ticketsource has been a great help for us at EMAS. The website has been easy to use, and generally the structure of the company allows any issues to be resolved easily.

Founder

It's very easy for punters to use, and I, as the event organiser am able to manage my own bookings very effectively. The help services are very quickly responsive and positive.

This can be a bit embarrassing for us, and it risks double bookings, if we then sell more tickets by other means.

Box office

A simple easy to use ticketing system. Perfect for our small village group, very good value for money and simple but flexible.

Every feature we required, easy to use interface and guidance, fast site, great pricing, nice looking front end for customers.

Events Coordinator

The only small criticism I would make is with regard to the ticket printer which every now and again stops working.

In my opinion giving the fact that the interface can be integrated into social media sites is a godsend. I look forward to using the website in the future, for years to come.

The site hangs at the point of purchase locking up tickets at the worst time as people make multiple attempts. Many, many, many fields and dates reflect London standards and not the US.

Chairman 

Overall I find Ticket Source excellent and find website integration very easy.

My main issue is the commission charges, which add up to hundreds of pounds for us so we have used an alternative self-hosted system (Stageshow WordPress plugin) instead.

Brown Paper Tickets

Prekindle

Very pleased ..will use again ..and i just got paid .

Debut with ticket source

Excellent for our beer festival - will use again. 

KO Beer Festival 

Excellent. And lower fees than others. Which helps!

Cover To Cover Bookshop

Great experience,  will definitely use again and recommend to others

Ticket sales 

First time using ticketsource and won't be the last. Easy to set up an event and was good to get list of names

Great service and easy to use 

Thank you very much for your kind words!

Just picking up on your comment regarding the exporting email addresses. You may find what you've after via the link below. If not, please feel free to get in touch with our support team.

https://www.ticketsource.co.uk/kb/managing-customers/importexport-customer-database

I got to know ticketsource through my friend who is dj. Then I could sell tickets that i had partnered with my friends for a specific event

Brilliant, time saver, convenient 

Broadly a good one - it took a little while to work out how to set the event up correctly but that was my learning curve (I think) rather than the tools

Easy to use and everything worked

A deligt to use. Made the whole event manageable

Easy and very flexible

Hi David, thank you so much for sharing your feedback. All the best. 

Excellent, as above. Customer service great and always respond. 

Excellent customer service and reliability. 

Lovely and customers loved it to, easy to use

Just the ticket

Very good.  We are happy with the organisation.

A great switch from Eventbrite!

Hi Nick, thank you for your review and pleased to hear the transition over to TicketSource has been so positive. 

Island Shakespeare Festival LOVES TicketSource!

Hi Angelica, thank you so much for your glowing review, and we are pleased to hear your transition over to TicketSource has been so positive. We will pass on your feedback regarding exchanges. 

It helped us sell £400 worth of tickets, and thus broaden our audience significantly, for events raising money for good causes. 

It worked for us

I like it a whole lot bette than the majority of the other platforms. It was easy to switch to it and made the other info quick and easy. 

Easy and quick 

Hi Cheri. thank you very much for your review. All the best. 

Love it ... works for me, for our company and for our customers.

So pleased we are using Ticketsource

I don't often leave feedback when asked, but I thought I would this time.

I haven't checked our bank account yet, our finance dept will do that, but from my point of view, as the administrator of the event and the manager of the venue where the event was held ' I have nothing but praise for your system.

It is quick, easy and painless to set up; it takes the hassle out of everything; the options of either the customer or we pay your small booking fee is excellent; the reporting is the best I've ever seen in this market and the whole experience was professional and easy. One of our sister sites used a rival of yours and paid for the privilege ' the service was comparable but far harder to set up, changes needed to be emailed to a thurd party and all of that takes time. With ticketsource all I needed was my log in and my smartphone or laptop and I could make instant changes from anywhere.

A truly standout, free service is hard to come by online now since every market seems to be flooded with style-over-content packages with hidden costs that put me off at the last minute. I am delighted I stumbled upon TicketSource and though we don't do a lot of them I will be using you for all my ticketed events in the future.

I look forward to working with you again.


Fantastic service!

Thank you Mat for taking the time to write such a thorough and informed review.  Very much appreciated.

Excellent services. Answers on the end of the phone, instantly sorting out any issues,  be that ticket exchanges, or booking additional tickets. The complete event package 

GRUeSOMe thrived thanks in part to TicketSource's facilities 

Hi Alan, Thanks for your glowing review. We look forward to welcoming you back for your next event!

Great , lot easier than we expected it to be even scanning on entry was good 

Great service 

I use ticket source for 90% of my events. I found them via The Pumphouse Children's Theatre in Watford UK,  and have been singing there praises ever since. 

There are some usability issues in the ticketing (the iphone app is MEGA slow unless you have phenomenal lighting which is not always the case in a theatre) and there are some confusing issues regaring the best way to set up ticket prices, nevertheless staff are helpful and usually pretty quick. idance® is happy to recommend (and have many many times done it) TicketSource !

I Love TicketSource

Hi Omar.  Glad the system is working well for you overall and thank you for the recommendations!  
Re. the issues with iPhone ticket scanning app in low light conditions:  We are currently dependent on the technical limitations of the iPhone camera itself, which is what the app uses to scan.  It is great when you have normal lighting in a theatre foyer, but not so good in low light within an auditorium for example,  To overcome this problem, the next version of the TicketSource Express app will support the use of a clip-on accessory for your iPhone/iPod that actively generates a laser beam to scan with, rather than just relying on the ambient light present.  This functionality is at a fairly advanced stage of development so we should hopefully be announcing its launch quite soon.

Made my life so much easier! Made selling tickets so much easier and collected the money for me. Helpful friendly staff 

Great for concert organisers

Ticket Source is the best!

Hi Shelley. Thank you for taking the time to leave your review and for putting your trust in us. 

Excellent experience.  I would use this product again.

I love the product and services it provides.

Hi Cynthia, thanks very much for your review and for sharing your feedback. All the best. 

very satisfied with the software and will continue to ticket source in future

easy to use 

The customer support was great, I especially liked the fact the team could view how I had set up our event page and provide step by step advice. The FAQ's on the website were helpful too.

I often found it difficult to find the right set of data and became confused at times when trying to understand the difference between two data sets eg. sales report, the front of house report, price category report etc. However, whenever I had a query, customer service was always available to take my call. 

One suggestion for improving the system would be to have a function where customers who buy tickets can be directed to share their purchase on Facebook or Twitter.

General review

Thanks for the review Hannah, it's great to hear how you've made use of so many free features.

We've actually had the ability for customers to share their purchases implemented for many years! When the booking is completed, we present them with three social media options (Twitter, Facebook and G+) to encourage them to share with their friends. If you'd like to learn more about our purchasing features, feel free to chat to one of our Support team and they'll walk you through the process.

simple ...easy....took a lot of ticket pressure off me 

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