Vocally Pricing, Features, Reviews & Comparison of Alternatives

Vocally

Feedback capture and analysis solution

4.5/5 (2 reviews)

Vocally overview

What is Vocally?

Vocally by Docsie is a cloud-based feedback management solution designed to help organizations streamline processes related to user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior and gain visibility into improvement opportunities and issues.

Vocally's customizable feedback widget lets enterprises personalize its appearance with custom logos, fonts, and colors. The solution offers a host of features, such as actionable items, filtering capabilities, custom forms, and multi-user access. The built-in feedback card view provides information on customer feedback via emotion icons, application summaries, descriptions, time and location data, screen recording playback, and more.

Vocally includes a feedback manager, which allows users to review and store feedback records in a centralized repository for future reference. Plus, it supports integration with various third-party applications, such as Slack, Mattermost, Zendesk through Zapier, facilitating collaboration across teams.
www.docsie.io

Pricing

Starting from
$69.99/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Germany

Supported languages

English
Vocally screenshot: Vocally feedback optionsVocally screenshot: Vocally ingerations configurationVocally screenshot: Vocally feedback managerVocally screenshot: Vocally filters

Vocally reviews

Excellent
1

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.5
  4.5
  5.0
Meng Gong

Great customer experience support tool

Used daily for 6-12 months
Reviewed 2020-01-15
Review Source: Capterra

It improved overall user experience analysis, issue triage.

Pros
The integration component is the best part about Docsie. My team integrated Vocally with Slack and everyone is notified when issue comes in. The video is very helpful to QA team as there is no confusing to the flow user takes. Pricing is great as well.

Cons
Even though the user interface is friendly, some of our non-technical members needed support and help for setup and work with the tool

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Soma Vardhan

Easy to use

Used weekly for less than 6 months
Reviewed 2019-12-10
Review Source: Capterra

Pros
Easy to sort out feedback reports compared to other

Cons
For now i didn't face any problem with this definitely will contact you when i need help

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Vocally pricing

Starting from
$69.99/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Free for up to 2000 feedback submissions per month.
Small - up to 5,000 submissions/month: $69.99/month (billed monthly) or $49.99/month (billed annually).
Medium - up to 50,000 submissions/month: $399/month (billed monthly) or $329/month (billed annually)
Custom plans are available on request.

Vocally features

API
Customizable Branding
Customizable Templates
Surveys & Feedback
Third Party Integration

Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Reporting (182 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Vocally

Key features of Vocally

  • Screen Activity Recording
  • User Research
View All Features