getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Software - Page 11

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

283 software options

Daktela logo

Call Centre Software for all Business

learn more
Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

Read more about Daktela

Users also considered
Observe.AI logo

The Conversation Intelligence Platform for Contact Centers

learn more
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance.

Read more about Observe.AI

Users also considered
iNexus logo

Contact center & predictive dialer solution

learn more
SPAM & SCAM likely messages can be a major problem for companies that rely on dialing campaigns to make sales and grow their business. These types of unwanted messages can cost your company time, money and customers.

Read more about iNexus

Users also considered
Odigo logo

Odigo provides Contact Center as a Service (CCaaS) solutions

learn more
A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Read more about Odigo

Users also considered
Vivocha logo

Next Generation Customer Interaction Platform

learn more
Real-time communication? and collaboration right on the website, Mobile or messaging app, using any combination of Video, Voice and Chat

Read more about Vivocha

Users also considered
OneContact CC logo

Omni-channel contact center management platform

learn more
OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

Read more about OneContact CC

Users also considered
SAP Service Cloud logo

AI-enabled customer service platform for remote support

learn more
SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

Users also considered
Textel logo

SMS solution for contact centres

learn more
Textel allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.

Read more about Textel

Users also considered
Click2Coach logo

Workforce optimization software for contact centers

learn more
Click2Coach is a workforce optimization solution that helps call centers monitor & analyze agent performance and put measures in place to improve operations.

Read more about Click2Coach

Users also considered
Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

learn more
Give customers the five-star experience they expect with Intermedia Contact Center. Use Intermedia's deep customer handling tools to give customers quick, personalized, convenient access to your customer-facing employees from wherever.

Read more about Intermedia Contact Center

Users also considered
Peopleware logo

Brings work and demand into perfect balance.

learn more
Peopleware, an award-winning workforce management solution, provides advanced forecasting, scheduling, real-time management, and employee engagement tools. Peoplew is trusted globally by over 200,000 users in more than 30 countries to empower their people and optimize workforce efficiency every day.

Read more about Peopleware

Users also considered
Fitsyn logo

Financial services and lead management software

learn more
Fitsyn is a loan origination software designed to help businesses search, analyze, and opt from different types of loans available. The platform enables administrators to create a customizable dashboard, add clients, and communicate with them, facilitating customer engagement.

Read more about Fitsyn

Users also considered
Airkit logo

Drive customer action at the last mile

learn more
Airkit sits on top of your systems of record to deliver digital experiences that drive customer action.

Digitize any sales and service touchpoint through the customer lifecycle. From automated onboarding, self-service account updates, digital cross-sell, churn prevention, to everything in between.

Read more about Airkit

Users also considered
Enreach Omnichannel logo

Cloud contact center software for support

learn more
Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

Read more about Enreach Omnichannel

Users also considered
NICE Nexidia logo

AI-enabled customer engagement analytics platform

learn more
NICE Nexidia is a customer engagement analytics platform designed to help businesses in financial services, healthcare, legal, IT and other industries monitor customer service activities, trends and performance across contact center sites, team members, and agents using artificial intelligence (AI)-enabled dashboards.

Read more about NICE Nexidia

Users also considered
Smiddle Omnichannel logo

Communication management software for contact centers

learn more
Smiddle Omnichannel gives call centers the ability to use the most popular instant messengers to communicate with customers simply and easily. This is all done from a single interface in the workplace of the contact center operator maintaining all the contact center rules of routing.

Read more about Smiddle Omnichannel

Users also considered
Selmo logo

Powerful auto dialer software for call centers & businesses

learn more
Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

Read more about Selmo

Users also considered
Zoom Contact Center logo

Omnichannel Contact Center

learn more
Zoom Contact Center is a contact center solution that helps businesses communicate with customers via multiple channels using self-service routing and videos.

Read more about Zoom Contact Center

Users also considered
MCUBE logo

Cloud-based contact center solution

learn more
MCUBE Contact Center Solution is a cloud-based platform enhancing business-customer connections. It tracks, distributes, and records calls, while offering performance analytics and CRM integration. Features encompass call tracking, distribution rules, recording, barging/whispering, custom notifications, and detailed reports. Benefits include enriched data and communication, heightened flexibility, efficiency, and superior customer service.

Read more about MCUBE

Users also considered
StringeeX logo

Omnichannel contact center software

learn more
StringeeX is an omni-channel contact center software that helps businesses with ticket management, live chat, customer contact management, and Facebook fanpage management. Teams can maintain a centralized database of customer contact information, including contact, landing page, and events for personalized support.

Read more about StringeeX

Users also considered
NEONNOW logo

The next generation of cloud contact center

learn more
Empower your contact center with our cloud-based platform, offering enterprise-grade features effortlessly. Our no-code environment ensures cost-effective solutions without sacrificing functionality.

Read more about NEONNOW

Users also considered
Oration logo

CX and AI call routing software for call centres

learn more
Oration software is a game-changer for the customer experience and operational efficiency of your call centre. Designed to be implemented with your existing cloud technology infrastructure, Oration is a cost-effective and easy to install solution for call centres.

Read more about Oration

Users also considered
Smiddle Siebel CRM Connector logo

Software for integrating Siebel CRM into the contact center

learn more
Smiddle Siebel CRM Connector integrates the call center operator workplace into Siebel CRM. The software allows businesses to work with voice calls, chats, and video calls in a single interface without having to switch between different applications.

Read more about Smiddle Siebel CRM Connector

Users also considered
Landis Contact Center logo

Contact center solution

learn more
Landis Contact Center is a certified call center software for Microsoft Teams that provides IVR advanced routing, powerful queues with skills based routing, and built-in analytics and reporting tools.

Read more about Landis Contact Center

Users also considered
TVox Omnichannel Contact Center logo

Contact center for managing customer care

learn more
TVox Omnichannel Contact Center transforms customer care into an improved experience. The platform connects teams with customers on all channels: telephone, email, WhatsApp, webchat, and social for quick and personalized responses. The intuitive platform optimizes workflow and customer satisfaction while improving operational efficiency.

Read more about TVox Omnichannel Contact Center

Users also considered