getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Contact Center Software with Real time analytics - Page 5

Last updated: May 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

210 software options

FCI Customer Communication Management logo

Insights-led Customer Communication Platform

learn more
FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement, growth, and compliance.

Read more about FCI Customer Communication Management

Users also considered
Ace Peak Cloud CX logo

Cloud contact center for personal experiences

learn more
A unified UCaaS platform combining voice, video, and messaging in one simple space. Designed for smooth teamwork, smart call handling, and reliable global connectivity supported by Acepeak.

Read more about Ace Peak Cloud CX

Users also considered
Selmo logo

Powerful auto dialer software for call centers & businesses

learn more
Selmo is a call automation software for businesses, call centers, and contact centers, which covers most business processes, offers wide call center software functionality, and has one of the most effective predictive dialers on the market.

Read more about Selmo

Users also considered
Enreach Omnichannel logo

Cloud contact center software for support

learn more
Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

Read more about Enreach Omnichannel

Users also considered
Cresta logo

AI-based sales enablement solution

learn more
Cresta is an enterprise-grade generative AI platform built specifically for contact centers. The platform is trained on a company's personal data, enabling it to deliver human-centric AI agents that can resolve complex customer issues. Cresta's AI agents help contact centers cut costs while ensuring quality, with compliance protocols to regulate behavior and protect against attacks.

Read more about Cresta

Users also considered
Landis Contact Center logo

Contact center solution

learn more
Landis Contact Center is a certified call center software for Microsoft Teams that provides IVR advanced routing, powerful queues with skills based routing, and built-in analytics and reporting tools.

Read more about Landis Contact Center

Users also considered
TVox Omnichannel Contact Center logo

Contact center for managing customer care

learn more
TVox Omnichannel Contact Center transforms customer care into an improved experience. The platform connects teams with customers on all channels: telephone, email, WhatsApp, webchat, and social for quick and personalized responses. The intuitive platform optimizes workflow and customer satisfaction while improving operational efficiency.

Read more about TVox Omnichannel Contact Center

Users also considered
NEONNOW logo

The next generation of cloud contact center

learn more
Empower your contact center with our cloud-based platform, offering enterprise-grade features effortlessly. Our no-code environment ensures cost-effective solutions without sacrificing functionality.

Read more about NEONNOW

Users also considered
Peopleware logo

Brings work and demand into perfect balance.

learn more
Peopleware, an award-winning workforce management solution, provides advanced forecasting, scheduling, real-time management, and employee engagement tools. Peoplew is trusted globally by over 200,000 users in more than 30 countries to empower their people and optimize workforce efficiency every day.

Read more about Peopleware

Users also considered
Cyara logo

Deliver flawless customer experiences with less effort

learn more
Accelerate the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects.

Read more about Cyara

Users also considered
Enterprise Bot logo

Intelligent Omnichannel Conversations

learn more
AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

Read more about Enterprise Bot

Users also considered
INO CX logo

All-in-One Business Communication Solution

learn more
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

Read more about INO CX

Users also considered
Voximplant Kit logo

Intelligent cloud contact center for your evolving business

learn more
Voximplant Kit is an all-in-one omnichannel cloud call center platform that automates inbound and outbound calls. It supports various communication channels including voice, SMS, and messaging channels like WhatsApp, Facebook Messenger, Webchat, and more. Request 14 days of free trial here.

Read more about Voximplant Kit

Users also considered
CC4Teams logo

Cloud-based customer contact enablement solution

learn more
CC4Teams is a cloud-based customer contact enablement solution that optimizes customer engagement, streamlines workflows, and streamlines service efficiency.

Read more about CC4Teams

Users also considered
Enghouse Contact Center logo

Cloud-based contact center platform

learn more
Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

Read more about Enghouse Contact Center

Users also considered
Oracle Service logo

Web, Social & Contact Center

learn more
Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

Read more about Oracle Service

Users also considered
charles logo

Web-based conversational commerce suite for consumer brands

learn more
charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Read more about charles

Users also considered
Daktela logo

Call Centre Software for all Business

learn more
Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

Read more about Daktela

Users also considered
Intellicon logo

AI-powered omnichannel contact center platform

learn more
Intellicon is an omnichannel contact center solution that integrates voice, email, chat, WhatsApp, and social media channels into a unified platform. The software features AI-powered chatbots, virtual agents, sentiment analysis, and quality assurance tools for automated customer interactions. It includes CRM capabilities, helpdesk management, automatic call distribution, and telephony integration for managing inbound and outbound communications across multiple industries.

Read more about Intellicon

Users also considered
RingQ logo

Comprehensive Cloud PBX system

learn more
RingQ is a comprehensive Cloud CX platform designed for enterprise communications that goes beyond traditional cloud PBX functionality. The system features AI-powered call handling, real-time analytics, and omnichannel support including voice, chat, and email. RingQ offers seamless CRM integrations with popular platforms like Salesforce and Zoho, while providing customizable wallboards and intuitive call routing strategies for enhanced customer interactions.

Read more about RingQ

Users also considered
Kloudtalk logo

Robust and Feature-Packed Cloud-based Business Phone System

learn more
KloudTalk is a cloud-based business phone system that offers useful communication and collaboration tools for for small, mid-sized, and large businesses.

Read more about Kloudtalk

Users also considered
WeKall logo

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
VoxDesk logo

Call center software for enhancing customer experience

learn more
With Voxdesk's best-in-class call center software, you can automate calls, improve team efficiency, and enhance customer experience. It includes features like a predictive dialer, automated voicemail drops, chrome extension, and call analytics. It helps organizations to generate more leads.

Read more about VoxDesk

Users also considered
NFON Contact Center logo

AI-enabled solution for omnichannel customer support.

learn more
NFON Contact Center Hub: AI-driven omnichannel support for faster, smarter, and secure GDPR-compliant top experiences in the cloud.

Read more about NFON Contact Center

Users also considered
Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

learn more
Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

Read more about Intermedia Contact Center

Users also considered