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bpm'online CRM   

77
Boost marketing, sales and service performance!
One Time License
Bpm’online offers a number of various editions and pricing, which allows you to select the edition that best fits your bu… Read more about bpm'online CRMsiness model. All bpm'online licenses include basic support plan, product maintenance and free updates.
Boost marketing, sales and service performance!
One Time License
Bpm’online offers a number of various editions and pricing, which allows you to select the edition that best fits your bu… Read more about bpm'online CRMsiness model. All bpm'online licenses include basic support plan, product maintenance and free updates.

Daylite for Mac   

269
Mac CRM & Project Management
One Time License
Includes Daylite for Mac, iPhone & iPad. Includes Apple Mail integration. Read more about Daylite for Mac
Mac CRM & Project Management
One Time License
Includes Daylite for Mac, iPhone & iPad. Includes Apple Mail integration. Read more about Daylite for Mac

OnContact CRM   

9
CRM with sales and marketing automation
One Time License
Cloud CRM $60.00 per user, per month On-Premise $995.00 per user. Read more about OnContact CRM
CRM with sales and marketing automation
One Time License
Cloud CRM $60.00 per user, per month On-Premise $995.00 per user. Read more about OnContact CRM

InfoFlo   

67
All-in-One CRM Software Solution
One Time License
InfoFlo is a one time cost and includes free upgrades for life! Read more about InfoFlo
All-in-One CRM Software Solution
One Time License
InfoFlo is a one time cost and includes free upgrades for life! Read more about InfoFlo

SME Complete  

0
A complete service management solution for SMBs
One Time License
SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time compa… Read more about SME Completeny charge, starting at $995.
A complete service management solution for SMBs
One Time License
SME is available for $995 plus support for each concurrent license. The QuickBooks Integration module is a one time compa… Read more about SME Completeny charge, starting at $995.

Solve  

69
Productivity CRM for teams to manage customer workflows
One Time License
Only $25/month per user First 14-days FREE (no credit card) Includes web and native apps. Read more about Solve
Productivity CRM for teams to manage customer workflows
One Time License
Only $25/month per user First 14-days FREE (no credit card) Includes web and native apps. Read more about Solve

Priority Software  

52
ERP Should Be Easier
One Time License
Priority is available on a subscription basis, as well as one-time fee + annual user's license charge. Customers are enco… Read more about Priority Softwareuraged to select the plan that suits their budget and needs.
ERP Should Be Easier
One Time License
Priority is available on a subscription basis, as well as one-time fee + annual user's license charge. Customers are enco… Read more about Priority Softwareuraged to select the plan that suits their budget and needs.

NABD System  

37
Multi-channel Customer support & Help Desk software-FREE PLAN
One Time License
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System
Multi-channel Customer support & Help Desk software-FREE PLAN
One Time License
Subscription Based Pricing: FREE $0/month for up to 10 users Professional $30/month Enterprise $60/month. Read more about NABD System

1CRM  

54
Doing Business, Better
One Time License
30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professio… Read more about 1CRMnal: $28 per user, per month Enterprise: $34 per user, per month
Doing Business, Better
One Time License
30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professio… Read more about 1CRMnal: $28 per user, per month Enterprise: $34 per user, per month

Acumatica Cloud ERP  

27
Cloud-based ERP system for businesses of all sizes
One Time License
Option 1: Traditional License - Purchase software and annual maintenance Option 2: SaaS - Annual fee covers software,… Read more about Acumatica Cloud ERPenvironment, maintenance Parameters: - Priced by suite (Financial, Distribution, CRM, ecommerce, manufacturing) - Priced by resources (pay for processing power) - Unlimited users
Cloud-based ERP system for businesses of all sizes
One Time License
Option 1: Traditional License - Purchase software and annual maintenance Option 2: SaaS - Annual fee covers software,… Read more about Acumatica Cloud ERPenvironment, maintenance Parameters: - Priced by suite (Financial, Distribution, CRM, ecommerce, manufacturing) - Priced by resources (pay for processing power) - Unlimited users

OfficeClip Contact Manager  

16
Contact Manager for Small Business
One Time License
Basic Edition: Free for 10-users - Hosted or Installed Enterprise Edition (Hosted): $12 /user/month Enter… Read more about OfficeClip Contact Managerprise Edition (Installed): $96 /user - one time (Install inside your firewall or private cloud) Compare Editions here: http://www.officeclip.com/web/pricing/selectEdition.aspx?app=CRM&version=Installed
Contact Manager for Small Business
One Time License
Basic Edition: Free for 10-users - Hosted or Installed Enterprise Edition (Hosted): $12 /user/month Enter… Read more about OfficeClip Contact Managerprise Edition (Installed): $96 /user - one time (Install inside your firewall or private cloud) Compare Editions here: http://www.officeclip.com/web/pricing/selectEdition.aspx?app=CRM&version=Installed

Ameyo  

18
All-in-one Contact Center Software
One Time License
Contact sales for a custom quote. Read more about Ameyo
All-in-one Contact Center Software
One Time License
Contact sales for a custom quote. Read more about Ameyo

Elements CRM  

12
CRM software for Macs
One Time License
Basic 1 user: $99 One time setup fee OR $9.95 /user/mo. Billed Annually Group: Up to 5 users: $99 One time setup fee… Read more about Elements CRM OR $24.95 /user/mo. Billed Annually Professional: Up to 50 users: $99 One time setup fee $49.95/user/mo Billed Annually* Enterprise: Up to 100 users: $99 One time setup fee $79.95/user/mo Billed Annually* Performance: Up to 200 users: $99: One time setup fee $129.95 /user/mo. Billed Annually*
CRM software for Macs
One Time License
Basic 1 user: $99 One time setup fee OR $9.95 /user/mo. Billed Annually Group: Up to 5 users: $99 One time setup fee… Read more about Elements CRM OR $24.95 /user/mo. Billed Annually Professional: Up to 50 users: $99 One time setup fee $49.95/user/mo Billed Annually* Enterprise: Up to 100 users: $99 One time setup fee $79.95/user/mo Billed Annually* Performance: Up to 200 users: $99: One time setup fee $129.95 /user/mo. Billed Annually*

Wakeupsales  

8
Smart Cloud CRM Tool
One Time License
30-day free trial, no credit card required. Freebie Plan: $0 Pro Plan: $9/month or $108/year. Enterprise Plan: contact Wa… Read more about Wakeupsaleskeupsales for pricing.
Smart Cloud CRM Tool
One Time License
30-day free trial, no credit card required. Freebie Plan: $0 Pro Plan: $9/month or $108/year. Enterprise Plan: contact Wa… Read more about Wakeupsaleskeupsales for pricing.

Talisma  

9
CRM suite with marketing and KB (Knowledge Base) tools
One Time License
Please contact Talisma for pricing. Read more about Talisma

Creedenz CXM  

5
Pushes customer engagement further than traditional CRMs
One Time License
CREEDENZ CLOUD: Simply CXM: $29 per user per month Enterprise CXM: $49 per user per month Enterprise Unlimited: $129 per… Read more about Creedenz CXMuser per month ON-PREMISE (local install, single payment): Pricing available on request.
Pushes customer engagement further than traditional CRMs
One Time License
CREEDENZ CLOUD: Simply CXM: $29 per user per month Enterprise CXM: $49 per user per month Enterprise Unlimited: $129 per… Read more about Creedenz CXMuser per month ON-PREMISE (local install, single payment): Pricing available on request.

BusinessMan CRM  

2
Complete Business Management solution
One Time License
FileMaker Pro CRM software. Complete Business Management from Prospect first contact through to invoice. The BusinessMan… Read more about BusinessMan CRMEnterprise solution is a comprehensive, modular, ERP system. It includes a comprehensive CRM software system with a customer management module, quotations and invoicing modules, suppliers and stock modules, a completely integrated email client, a full featured & integrated Resource Scheduler. Also included are Sales Order Processing, Marketing, Purchase Order Processing + more
Complete Business Management solution
One Time License
FileMaker Pro CRM software. Complete Business Management from Prospect first contact through to invoice. The BusinessMan… Read more about BusinessMan CRMEnterprise solution is a comprehensive, modular, ERP system. It includes a comprehensive CRM software system with a customer management module, quotations and invoicing modules, suppliers and stock modules, a completely integrated email client, a full featured & integrated Resource Scheduler. Also included are Sales Order Processing, Marketing, Purchase Order Processing + more

Amphis Customer  

2
Easy to use Contact Management, Quotes, Invoicing, Jobs and CRM
One Time License
Single user $179 £119 €139 3 users $359 £239 €279 5 users $539 £359 €419 10 users $899 £59… Read more about Amphis Customer9 €699 The price is a one-off payment including Support and Upgrades. There are no further charges.
Easy to use Contact Management, Quotes, Invoicing, Jobs and CRM
One Time License
Single user $179 £119 €139 3 users $359 £239 €279 5 users $539 £359 €419 10 users $899 £59… Read more about Amphis Customer9 €699 The price is a one-off payment including Support and Upgrades. There are no further charges.

AquaCRM Software  

1
360-degree sales cycle and pipeline view
One Time License
SAAS Pricing - $19/user/month Client- Server Model - One time price of $600/Licence. Read more about AquaCRM Software
360-degree sales cycle and pipeline view
One Time License
SAAS Pricing - $19/user/month Client- Server Model - One time price of $600/Licence. Read more about AquaCRM Software

Cruzata CRM  

1
All-in-one CRM for SMBs
One Time License
This is a one-time license product hosted on the user's servers. Price is negotiable. Read more about Cruzata CRM
All-in-one CRM for SMBs
One Time License
This is a one-time license product hosted on the user's servers. Price is negotiable. Read more about Cruzata CRM

CRS  

0
Capture & resolve consumers' comments, questions & issues
One Time License
Pricing information is available on inquiry. Read more about CRS

CRS

0
Capture & resolve consumers' comments, questions & issues
One Time License
Pricing information is available on inquiry. Read more about CRS

Corizon  

0
Enterprise Mashup Platform for Contact Center Performance
One Time License

SupportDesk  

0
The Service Desk Solution on-premise or in the Cloud!
One Time License
On-Demand $30 per Login per month On-Premises $300 per Login. Read more about SupportDesk
The Service Desk Solution on-premise or in the Cloud!
One Time License
On-Demand $30 per Login per month On-Premises $300 per Login. Read more about SupportDesk

TrackerGO  

0
CRM for managing sales leads and marketing automation
One Time License
Basic : $9.00 user/month Mid: $19.00 user/month Advanced: $1399.00 / month On-premise: $3,999.00. Read more about TrackerGO
CRM for managing sales leads and marketing automation
One Time License
Basic : $9.00 user/month Mid: $19.00 user/month Advanced: $1399.00 / month On-premise: $3,999.00. Read more about TrackerGO

Trend Miner  

0
Historical Trend Analysis and BI Visualization for Dynamics CRM.
One Time License
Filters
Minimum rating

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.