BigContacts Pricing, Features, Reviews & Comparison of Alternatives

BigContacts

Affordable CRM Software for Small Business

4.3/5 (199 reviews)

BigContacts overview

What is BigContacts?

With BigContacts, you can choose only the essentials to get started managing your contacts and can easily grow into more comprehensive features. Whether you're looking for a simple tool to organize your contacts or want a complete suite of business tools - we offer everything you need to Organize your Contacts, Manage Tasks, Track Opportunities & Manage Email Campaigns.

Best of all, you can access all your important contact information from any PC, Mac, Mobile Phone, or Tablet!
www.bigcontacts.com

Pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
BigContacts screenshot: Seamless integration of CRM & Email Marketing softwareWhy BigContacts?BigContacts screenshot: A unique Contact Dashboard delivers a 360 degree view of your Prospects & CustomersBigContacts screenshot: Access important Contact information from any Mobile deviceBigContacts screenshot: Track Meetings, Tasks and Birthdays with the Team CalendarBigContacts screenshot: Automatically update social profile information using over 100 different sourcesBigContacts screenshot: Seamlessly send & receive emails right from the Contact recordBigContacts screenshot: Track more Leads into Prospects & Convert more Prospects into Sales.BigContacts screenshotBigContacts screenshot

BigContacts user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.4
  4.3
Chuck Gantz

Highly Recommend

Reviewed 2015-07-31
Review Source: GetApp

We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information.

Pros
This product is easy to use, very easy to understand and easily updated. Great tool when territory changes are needed. All information is up to date and easy to find.

Cons
We have not expereinced any problems that were negative to our needs.

Rating breakdown

Value for money
Ease of use
Customer support

Minimize review

dona graham

Ease of Use

Used daily for 2+ years
Reviewed 2019-11-19
Review Source: Capterra

Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers. Attachements are shown separately. Connecting with Quickbooks.

Pros
Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports.

Cons
No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

David Kelly

So far the better CRM

Reviewed 2010-01-27
Review Source: Capterra

easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg....

Pros
for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer. The non tech people that use it are not having a difficult time, that is one of the major reasons we switched.

Cons
We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor. I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what????

Response from BigContacts


David,

Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module.

You mentioned:
-------------------------------------------------------------
"the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that"
------------------------------------------------------------
We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/

Rating breakdown

Ease of use
Customer support

Minimize review

DEREK L TOLIVER

Ex-Salesforce.com user appreciates value of BigContacts

Used daily for 6-12 months
Reviewed 2019-12-10
Review Source: Capterra

I would definitely recommend BigContacts for ease of use, price, features, and value.

Pros
The BigContacts CRM System is pretty straightforward in terms of setup and implementation. Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also. The price is one-third to one-fourth the cost of Salesforce.com.

Cons
There are a few features that are a little less intuitive and may require some help from support. If you can't find the right answer in the support materials or the videos they will get on the phone after you have placed a support request. This may take some time if it is off hours, but the response is always within a 24 hour window at the longest.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Chris Isabell

Does the Job /Good value.

Used daily for 2+ years
Reviewed 2019-08-05
Review Source: Capterra

Great company, great service

Pros
Good value for cost per user. Like the web-based format and the customization options.

Cons
Reports could be better + mobile app would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

BigContacts pricing

Starting from
$5/month
Pricing options
Subscription
Free trial
View Pricing Plans

Start a 30 Day Free Trial today! It takes only 30 seconds to get started and there is NO Credit Card Required - all plans are month-to-month with NO contracts.

You won't find another system (with all the features we offer) at a lower price! Best of all, when you upgrade to a paid account, we will train your entire team - at NO charge!

Go to this link to view more detailed pricing: http://www.bigcontacts.com/pricing

BigContacts features

API

Activity Dashboard (326 other apps)
Activity Tracking (207 other apps)
Automatic Notifications (248 other apps)
Calendar Management (220 other apps)
Contact Management (179 other apps)
Custom Fields (166 other apps)
Customer Database (211 other apps)
Customizable Branding (262 other apps)
Customizable Reporting (195 other apps)
Customizable Templates (222 other apps)
Data Import/Export (244 other apps)
Electronic Payments (181 other apps)
Email Integration (231 other apps)
Real Time Reporting (161 other apps)
Reminders (213 other apps)
Reporting & Statistics (347 other apps)
Social Media Integration (208 other apps)
Surveys & Feedback (192 other apps)
Third Party Integration (330 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for BigContacts

Key features of BigContacts

  • Mobile Access
  • Task Management
  • Social Media monitoring
  • Google Calendar Synchronization
  • MailChimp Synchronization
  • Google Contact Synchronization
  • Email integration - capture all emails
  • Skype Integration
  • Email Marketing Module
  • Sales Pipeline Managment
  • Team Calendar
  • Custom Reports
  • TeamChat - instant messaging
  • Email & Text Alerts
  • Outlook Calendar Synchronization
  • Outlook Contacts Synchronization
  • LinkedIn Integration
  • Twitter Integration
View All Features

Benefits

BigContacts offers simple and affordable web based CRM software where you can start with just the core tools you need to organize your contacts - and allows you to easily grow into a full suite of tools that will help you mange your business.