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Customer Communications Management
Page 2

Customer Communications Management Software with Call Logging (2026) - Page 2

Last updated: April 2026

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Features

Chat/Messaging(38)

Real-Time Notifications(25)

Mobile Access(28)

Alerts/Notifications(34)

Reporting/Analytics(41)

Integrated with

Salesforce Sales Cloud(7)

Shopify(6)

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ActiveCampaign(6)

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42 software options

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inconnect

4.0

(19)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make Contact. Do Business.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered

Thrio

5.0

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center technology. Done right.

Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

Read more about Thrio

Users also considered

Softdial Contact Center

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered

ViaDialog

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Smart interactions

AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

Read more about ViaDialog

Users also considered

Samespace

3.6

(16)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Communication platform for sales & helpdesk teams

Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale.

Read more about Samespace

Users also considered

Textr Team

4.3

(6)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call, and Connect.

Textr Team meets all your business texting & calling needs covered and more with our affordable pricing.

Read more about Textr Team

Users also considered

Vozy

4.0

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Voice AI platform for enterprises

Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

Read more about Vozy

Users also considered

Clarity Connect

3.7

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Full-featured contact center native to Skype for Business

Clarity Connect is a full-featured contact center native to Skype for Business.

Read more about Clarity Connect

Users also considered

Gnatta

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer engagement tool for omnichannel communication

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

Read more about Gnatta

Users also considered

NFON Contact Center

4.3

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled solution for omnichannel customer support.

NFON Contact Center Hub transforms Customer Communications Management with omnichannel AI-driven service ensuring efficiency.

Read more about NFON Contact Center

Users also considered

Mosaicx

3.8

(5)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Virtual agent and messaging outreach

Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered

ServiceTonic

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ServiceTonic targets small and medium size enterprises

ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered

Enreach Omnichannel

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud contact center software for support

Enreach Omnichannel is a cloud-based contact center software that enables agents to manage customer interactions across multiple channels, including phone calls, chat, WhatsApp, email, and SMS from a single platform. The solution features artificial intelligence capabilities for automated query resolution, smart routing to direct conversations to appropriate agents, and integration with major CRM systems.

Read more about Enreach Omnichannel

Users also considered

Akio.CX

(0)

Multi-channel customer relations management platform

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio.CX

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

Antelope Systems

(0)

Customer relationship management (CRM) solution for brokers

Antelope is a customer relationship management (CRM) software that helps brokers maximize the company's potential.

Read more about Antelope Systems

Users also considered

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