Samespace Pricing, Features, Reviews & Alternatives

Samespace

Communication platform for sales & helpdesk teams

3.6/5 (15 reviews)

Samespace overview

What is Samespace?

Samespace is a communication solution for customer-facing teams like sales, support and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen, and manage teams. Users can reach more prospects with less work, as well as build and manage their team with ease. Intelligent routing helps match the right support, quickly resolve customer issues, and build better brand loyalty.

Samespace helps sales and helpdesk teams to answer customer calls and chats, as well as generate sales leads and do follow-ups. Teams can use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation.


Managers can get visual insights into how their teams are doing at any given moment, what they did the entire month, how customers are feeling, what actions are needed, and more. Samespace's intelligent routing features help increase productivity and customer request satisfaction by finding the right person to provide the fastest resolutions to a customer problem, as well as the right product expert to quickly close the deal.

The webcall feature gives visitors a choice to call by simply clicking a button from their website, providing them with more personalized and impactful chat. Samespace’s simple and super intuitive platform enables businesses to add new users to the system, create teams and setup call and chat routing in just a few seconds.
www.samespace.com

Pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Germany, India, United Kingdom

Supported languages

English
Samespace screenshot: Samespace lets you create, route, and deploy voice, chat and messaging flows in minutes. Whether for customer support or sales, simply drag and drop, no coding needed.Samespace screenshot: Dial multiple phone numbers at once and save on time spent on manual dialing with our Autodialers.Samespace screenshot: Samespace offers native CTI integration with popular CRMs, and open APIs for custom integrations.Samespace screenshot: Samespace AI-powered sentiment analysis helps you determine the customer’s or prospects' sentiments.
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Samespace user reviews

Value for money
Features
Ease of use
Customer support
  3.5
  3.5
  4.2
  3.6
Deniela G.

SameSpace - Bestfriend at work.

Used daily for less than 6 months
Reviewed 2021-04-27
Review Source: Capterra

Wonderful.

Pros
SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style.

Cons
Nothing as such. Everything worked fine.

Response from Samespace


Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

Thanks for placing your trust in us and your willingness to share.

Best,
Aanya.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sheikh S.

A good start but much remains to be done

Used daily for less than 6 months
Reviewed 2021-04-22
Review Source: Capterra

Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features.

Pros
It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls.

Cons
The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel)

Response from Samespace


Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved.

Thanks for placing your trust in us and your willingness to share.

Best,
Samespace Product Team.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Mukesh B.

User friendly software

Used daily for 6-12 months
Reviewed 2021-04-20
Review Source: Capterra

Not good for chat support.Average

Pros
Easy to use for call support only .overall good and user friendly.

Cons
There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating.

Response from Samespace


Dear Mukesh,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right.

We're using your feedback to make some important changes to our chats module.

Best,
Samespace Product Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Abhik B.

Review on the utility of same space

Used daily for 6-12 months
Reviewed 2021-04-26
Review Source: Capterra

My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free.

Pros
The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support.

Cons
I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system.

Response from Samespace


Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team.

Thanks for placing your trust in us and your willingness to share.

Best,
Aanya.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Afroz S.

Overall nice product to use with some great features

Used weekly for less than 6 months
Reviewed 2021-04-19
Review Source: Capterra

Wonderful

Pros
Samespace is very easy to use. Making calls is just a click away. The person's name appear on the screen while making calls is such a nice feature. The way it is associated with salestorce is nice.

Cons
Some time the call get disconnected autonatically.

Response from Samespace


Dear Afroz,

Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!

Best,
Samespace Product Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Samespace pricing

Starting from
$50/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact Samespace for detailed pricing information.

Samespace features

API
Activity Dashboard
Alerts / Escalation
Alerts/Notifications
Call Center Management
Chat/Messaging
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Real-Time Chat
Reporting & Statistics
Reporting/Analytics
Surveys & Feedback
Third Party Integrations

Customizable Branding (209 other apps)
Email Management (150 other apps)
Knowledge Base Management (178 other apps)
Self Service Portal (156 other apps)
Support Ticket Management (141 other apps)

Additional information for Samespace

Key features of Samespace

  • Blended Call Center
  • Built-in Telephony
  • CTI
  • Call Logging
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Workforce Management
View All Features

Benefits

• Reach more prospects with less work, build and manage your team with ease, and monitor sales calls as they happen with Samespace.

• Samespace offers a design-centric approach for reduced agent onboarding time and attrition rates.

• Use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation.

• Match the right support, quickly resolve customer issues, build better brand loyalty through Samespace's intelligent routing to increase productivity.

• Give visitors a choice to call you by just clicking a button from your website.