Samespace is a communication solution for customer-facing teams like sales, support and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen, and manage teams at scale. Users can reach more prospects with less work, as well as build and manage their team with ease. Intelligent routing helps match the right support, quickly resolve customer issues, and build better brand loyalty.
Samespace helps sales and helpdesk teams to answer customer calls and chats, as well as generate sales leads and do follow-ups. Teams can use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation. Managers can get visual insights into how their teams are doing at any given moment, what they did the entire month, how customers are feeling, what actions are needed, and more. Samespace's intelligent routing features help increase productivity and customer request satisfaction by finding the right person to provide fastest resolutions to a customer problem, as well as the right product expert to quickly close the deal.
As soon as someone shows interest in the business' products and services on their website, Samespace smartly finds an expert and initiates a call, instantly converting leads into sales and increasing conversions. The webcall feature gives visitors a choice to call by simply clicking a button from their website, providing them with more personalized and impactful chat. Samespace’s simple and super intuitive platform enables businesses to add new users to the system, create teams and setup call and chat routing in just a few seconds.
Software by Samespacewww.samespace.com