Samespace Pricing, Features, Reviews & Comparison of Alternatives

Samespace

Communication platform for sales & helpdesk teams

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Samespace overview

Samespace is a communication solution for customer-facing teams like sales, support and contact centers. Businesses can seamlessly engage with customers using voice or chat, monitor conversations as they happen, and manage teams at scale. Users can reach more prospects with less work, as well as build and manage their team with ease. Intelligent routing helps match the right support, quickly resolve customer issues, and build better brand loyalty.

Samespace helps sales and helpdesk teams to answer customer calls and chats, as well as generate sales leads and do follow-ups. Teams can use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation. Managers can get visual insights into how their teams are doing at any given moment, what they did the entire month, how customers are feeling, what actions are needed, and more. Samespace's intelligent routing features help increase productivity and customer request satisfaction by finding the right person to provide fastest resolutions to a customer problem, as well as the right product expert to quickly close the deal.

As soon as someone shows interest in the business' products and services on their website, Samespace smartly finds an expert and initiates a call, instantly converting leads into sales and increasing conversions. The webcall feature gives visitors a choice to call by simply clicking a button from their website, providing them with more personalized and impactful chat. Samespace’s simple and super intuitive platform enables businesses to add new users to the system, create teams and setup call and chat routing in just a few seconds.
www.samespace.com

Pricing

Starting from
$25/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, India

Supported languages

English
Samespace screenshot: Get insights on teams and view statistics on inbound and outbound calls and chatsSamespace screenshot: Add new users, teams and setup call and chat routingSamespace screenshot: Samespace always finds the right person for faster resolution to a customer problem using intelligent routingSamespace screenshot: Generate sales leads and do follow-upsSamespace screenshot: Work with multiple concurrent chatsSamespace screenshot: Easily schedule callbacksSamespace screenshot: Call dock for agents

Samespace reviews

There are currently no reviews of Samespace.
 

Samespace pricing

Starting from
$25/month
Pricing options
Free trial
Subscription
View Pricing Plans

Contact Samespace for detailed pricing information.

Samespace features

Chat
Monitoring
Real Time Monitoring

API (159 other apps)
Activity Dashboard (76 other apps)
Automatic Notifications (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Customizable Branding (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for Samespace

Key features of Samespace

  • Blended Call Center
  • Built-in Telephony
  • CTI
  • Call Logging
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Workforce Management
View All Features

Benefits

• Reach more prospects with less work, build and manage your team with ease, and monitor sales calls as they happen with Samespace.

• Samespace offers a design-centric approach for reduced agent onboarding time and attrition rates.

• Use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation.

• Match the right support, quickly resolve customer issues, build better brand loyalty through Samespace's intelligent routing to increase productivity.

• Give visitors a choice to call you by just clicking a button from your website.