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Top Rated Customer Engagement Software with Real time analytics - Page 7

Last updated: May 2026

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369 software options

Responso logo

Customer Engagement for eCommerce

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Responso is an e-commerce customer service program offered in the SaaS model, the functionalities of which allow you to automate many repetitive tasks.

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Konvert logo

Konvert Delivers B2B e-Learning for All

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Konvert is a B2B SaaS platform that integrates and repositions a learning management system (LMS) and digital asset management (DAM) as cost-efficient and smart tools for driving sales enablement, customer education and content marketing.

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Scratcher logo

Gamification platform for marketers, eCommerce & businesses

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Scratcher is a gamification platform designed for marketers, e-commerce, and businesses. It includes a drag-and-drop editor enabling merchants to design, set up, and manage their interactive customer experiences.

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Twixor logo

Customer communications management software

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Twixor EnCaps is a low-code customer engagement platform that helps businesses deliver personalized interactions. The software utilizes generative AI and natural language processing functionalities on messaging platforms to create customer journeys. The CX platform combines digital assistant and intelligent process automation to deliver personalized interactions.

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OpenText Communications logo

Modern archiving, built for compliance Simplify oversight wi

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Modern archiving, built for compliance
Simplify oversight with an intelligent archiving solution for business communications.

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Retain logo

Engage customers before they reach collections

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Retain is a scalable, client-branded digital delivery tool to help you manage and optimize customer engagement, automate your digital communications and keep your headcount low.

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CrowdPower logo

User engagement and customer data platform for SaaS.

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CrowdPower is a customer engagement platform for onboarding, feature announcements, usage alerts, review requests, and more.

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journy.io logo

Customer journey mapping tools

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journy.io is a customer data platform designed to help businesses capture customer engagement metrics to drive conversion, activation, adoption, retention, and growth, while fighting churn.

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Guest Suite logo

Online visibility and reviews management platform

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Guest Suite is a local marketing platform that helps businesses manage their online visibility across multiple platforms. The solution combines three core functionalities: Review Management for centralizing and responding to customer reviews, Presence Management for optimizing Google business listings across various platforms, and feedback management for creating customized satisfaction surveys to measure service quality.

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Touchpoint MX logo

Touchpoint MX: NZ marketing automation with email & SMS

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Touchpoint MX orchestrates customer engagement across email, SMS and surveys. Personalise by behaviour and lifecycle, automate key moments, capture feedback, and measure impact. ISO 27001 certified and supported in NZ for brands that need reliable, compliant engagement.

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Heyday logo

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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Aimtell logo

Web push notifications for mobile & desktop

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Aimtell is a push notification tool for desktop & mobile websites which allows businesses to segment & target their website visitors in order to re-engage & optimize conversions. The cloud-based platform offers features for scheduling & automating the notification process & setting up event triggers

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Leadoo logo

Converting existing traffic into leads & online sales

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Want to convert more sales and/or leads from your existing website traffic? Leadoo is built for one purpose: results. Leadoo, the World's first and only Lead-Driven Marketing Platform, turns your passive website visitors into qualified leads, in interactive and friendly ways.

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Merren logo

Customer engagement and survey platform

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Merren catches the valued customers at a pivotal moment through an easy-to-use platform that they use every day to capture their feedback. Know their preferences and intent and understand their priorities and behavior to transform your business initiatives.

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Dyrect logo

Convert Marketplace Buyers into your Loyal Repeat Customers

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Convert unknown marketplace buyers into loyal repeat customers using first-party data.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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easiware logo

No more claims, only conversations

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easiware transforms customer interactions by centralizing knowledge, automating requests, and utilizing intelligent technologies. This approach creates memorable customer experiences, fostering brand loyalty and long-term business sustainability.

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DVSAnalytics Workforce Optimization logo

Improve Your Contact Center Customer Experience

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Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

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Amperity logo

AI-powered customer data management

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Amperity is an intelligent CDP (customer data platform) that allows businesses to connect customer data from across multiple platforms, sources, and databases, into one single source of truth in order to aid with marketing and customer experience management, and to optimize conversions.

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Quick Hub logo

Reputation management solution

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QuickHub offers a powerful suite for business growth. Quick Reviews enhances reputation with feedback management. Quick Chat provides real-time support and engagement. Quick Social simplifies social media management. Quick Campaigns drives results with impactful marketing strategies.

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TCS Customer Intelligence & Insights logo

Cloud-based tool for customer data management.

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TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and connected customer experiences. By leveraging data from multiple sources, the solution provides a 360-degree view of the customer, enabling businesses to gain actionable insights and make informed decisions.

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Glia logo

Personalized live customer experience & engagement

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Glia is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors.

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Appgain logo

Customer Engagement Platform

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Appgain helps you increase customer engagement.
OmniChannel Messaging | Marketing Automation | Deep Linking Infra | Link and App Retargeting For Web
and Mobile Apps | ONE Single Platform

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Web Callback logo

Callback solution designed to reduce site abandonment

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Web Callback by Voxolib allows site visitors to establish real human contact, improving the experience for customers and prospects. Web Callback can reduce site abandonment by up to 25% and increase online sales. Site owners can easily export call data via CSV/XLSX or API.

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