getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Customer Engagement Software with Freshdesk

Last updated: May 2026

1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

57 software options

White Label Loyalty logo

White Label Loyalty

Simple solution for complex needs

visit website
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth.

Read more about White Label Loyalty

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Typeform logo

Interactive form builder for data collection

learn more
Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

learn more
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
ChurnZero logo

Customer engagement & retention for subscription businesses

learn more
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Delighted logo

Cloud-based customer and employee experience platform

learn more
Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Read more about Delighted

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Improve every key moment along the customer journey with the world's most advanced, AI-driven platform for customer engagement.

Read more about XM for Customer Experience

Users also considered
Survicate logo

Collect, analyze, and act on customer feedback

learn more
Survicate is a complete customer feedback platform to collect, analyze, and act on insights that drive customer engagement. Run surveys across sources, spark conversations, and gather real-time input. Use AI to analyze feedback. Connect with 40+ tools to act on the data.

Read more about Survicate

Users also considered
Acquire logo

Multi-channel Customer Communication Platform

learn more
Web & in-app real-time customer communication software for support. Co-browse, live chat, chatbot, video & voice.

Read more about Acquire

Users also considered
Hotjar logo

Digital experience insights for any business selling online

learn more
Hotjar provides website heatmaps and behavior analytics tools that reveal how visitors interact with websites. The platform combines visual feedback through heatmaps and session recordings with direct user input via surveys and feedback collection, allowing businesses to identify conversion blockers and optimize user experience. Hotjar integrates with popular tools like Google Analytics and Zapier to deliver comprehensive insights about website performance.

Read more about Hotjar

Users also considered
Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

learn more
Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

Read more about Customer Thermometer

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

learn more
Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
servis.ai logo

Powerful, easy-to-use BOMP your whole team will love.

learn more
FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries.

Read more about servis.ai

Users also considered
Whatfix logo

Accelerate Digital Adoption

learn more
Whatfix's Customer Engagement solution uses contextual in-app help and interactive guides to engage users in a targeted manner to drive retention and growth

Read more about Whatfix

Users also considered
LoyaltyStream logo

Loyalty programmes designed to motivate growth and retention

learn more
LoyaltyStream: A premier B2B solution. The modular, flexible platform empowers you to craft personalised, one-time campaigns or implement enduring loyalty strategies. Drive growth, enhance retention & craft unique campaigns with a scalable SaaS.

Read more about LoyaltyStream

Users also considered
iVision Mobile logo

Text messaging tool for SMBs & brands in the U.S. & Canada

learn more
Thousands of businesses and organizations across North America use iVision Mobile's text messaging software to engage their contacts with relevant mobile marketing and communications.

Read more about iVision Mobile

Users also considered
UJET logo

Customer interaction & support platform with CRM integration

learn more
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Read more about UJET

Users also considered
Alida logo

Customer experience and survey management software

learn more
Alida’s total experience management platform was built with Community at its core to help companies gain access to the right customers, at the right time to fuel faster and more reliable insights that drive successful business outcomes.

Read more about Alida

Users also considered
CustomerGauge logo

Customer experience management platform for B2B companies

learn more
CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

Read more about CustomerGauge

Users also considered
Pipefy logo

Cloud-based and AI-powered process orchestration platform

learn more
Pipefy is a business process orchestration and automation platform that enables teams to digitize workflows using AI agents and no-code tools. The platform features customizable workflow builders, pre-built AI agents for various departments, and integration capabilities with enterprise messaging systems like WhatsApp, Teams, and Slack. It includes process management tools, custom forms and portals, analytics dashboards, and enterprise-grade security with regulatory compliance features.

Read more about Pipefy

Users also considered
VideoPeel logo

Video capturing platform for collecting customer testimonial

learn more
VideoPeel is a cloud-based video capturing platform designed to help businesses across industries such as eCommerce, education, and healthcare collect video testimonials and messages from customers and share them across advertising channels.

Read more about VideoPeel

Users also considered
elevio logo

Self-service support & customer education platform

learn more
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Read more about elevio

Users also considered
Responsly logo

Grow your business by caring for people

learn more
Customer & Employee experience platform built on a super-powerful survey maker, beautiful forms, and advanced analytics. Responsly believes that customers and employees need equal attention if businesses want to grow. The platform is focusing on delivering best experience for both.

Read more about Responsly

Users also considered
Verloop logo

Conversational AI Platform for Automated Customer Support

learn more
Verloop.io is a customer support automation platform. Engage and provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

Read more about Verloop

Users also considered