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CustomerGauge
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience management platform for B2B companies
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CustomerGauge - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2025
CustomerGauge overview
What is CustomerGauge?
CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter® System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.
Key benefits of using CustomerGauge
As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.
Firefighting
The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.
Analytics
CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.
Using Feedback to Drive Organisational Change
Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.
External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer.
CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.
Starting price
Alternatives
with better value for money
CustomerGauge’s user interface
CustomerGauge reviews
Overall rating
4.8
/5
11
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.45/10
5
4
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2
1
9
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Brian H.
Chief Operating Officer
Gregory D.
Analyst
Amanda S.
Director, Service Technology
Mike E.
VP-Operations
Kayla E.
Director of Quality and Evaluation
Jerome S.
Quality Manager
Who uses CustomerGauge?
Based on 11 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
- Not enough reviewsCustomerGauge's features
Features rating:
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CustomerGauge integrations (14)
CustomerGauge support options
Typical customers
Platforms supported
Support options
Training options
CustomerGauge FAQs
CustomerGauge has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
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Q. What languages does CustomerGauge support?
CustomerGauge supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does CustomerGauge support mobile devices?
CustomerGauge supports the following devices:
Android
Q. Does CustomerGauge offer an API?
Yes, CustomerGauge has an API available for use.
Q. What level of support does CustomerGauge offer?
CustomerGauge offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, Phone Support