CustomerGauge Pricing, Features, Reviews & Comparison of Alternatives

CustomerGauge

Net Promoter Score® to measure, act, monetize and grow your customer base.

4.0/5 (1 review)

CustomerGauge overview

What is CustomerGauge?

CustomerGauge is an end-to-end, fully integrated, feedback and loyalty management platform built on the Net Promoter® System. A "four-in-one" platform, its in-application capabilities include Communications (email), Feedback Collection (surveys), Action (Closing the Loop on Customer Issues), and Analytics. The system's powerful API means it can be integrated with external CRMs such as Salesforce and ecommerce platforms such as Magento.
customergauge.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Dutch, French, German and 3 other languages, Italian, Portuguese, Spanish
CustomerGauge screenshot: NPS SWOT - identifies how many customers are at risk, what revenue is lost to detractors and how to monetize passives and promotersIntroducing CustomerGauge 4.0CustomerGauge screenshot: CustomerGauge 4.0 DashboardCustomerGauge screenshot: CustomerGauge 4.0 NPS ReportCustomerGauge screenshot

CustomerGauge reviews

Excellent
0
Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.0
  5.0
  5.0
  5.0
Dan Offer

Insightful, Useful NPS Application

Used weekly for 1-2 years
Reviewed 2017-11-16
Review Source: Capterra

Pros
CustomerGauge provides a high level metrics of one's NPS score across the dimensions that you choose - albeit a business unit, store or local geography. At a high level, the solution enables you to slice the data to get real insights as to how your business is perceived by its customers. CustomerGauage also provides a decent array of tools to handle customer feedback with customers and prompt customers to create reviews on third party websites. CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Cons
Processing times on customer data upload isn't immediate, what they refer to as "data transport" (file upload of customer data) can take a few minutes to be processed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

CustomerGauge features

API

Activity Dashboard (219 other apps)
Activity Tracking (166 other apps)
Automatic Notifications (201 other apps)
CRM Integration (135 other apps)
Calendar Management (181 other apps)
Custom Fields (148 other apps)
Customer Database (156 other apps)
Customizable Branding (198 other apps)
Customizable Reporting (163 other apps)
Customizable Templates (170 other apps)
Data Import/Export (178 other apps)
Electronic Payments (134 other apps)
Email Integration (192 other apps)
Real Time Data (131 other apps)
Reminders (187 other apps)
Reporting & Statistics (231 other apps)
Social Media Integration (165 other apps)
Surveys & Feedback (131 other apps)
Third Party Integration (216 other apps)

Additional information for CustomerGauge

Key features of CustomerGauge

  • Comprehensive Real Time Customer Feedback Analytics
  • Customer Feedback Workflow Management
  • Built-in Professional-level Email Tool
  • Testimonial Publisher for Websites
  • Digital Signage to Share Feedback Internally
  • API
  • Salesforce Integration
  • Magento Integration
View All Features

Benefits

Communication
As a direct line of contact with customers, email is much more than only surveys. It can be used to send program introductions, reminders to increase response rates, and thank you notes to survey respondents.

Firefighting
The CustomerGauge platform has a specialised Firefighting tool to manage workflow and enable organisations to track and close the loop on issues as they happen.

Analytics
CustomerGauge Reports are comprehensive. Our best-in-class Net Promoter analytics enable users to drill deep into trends and identify the root cause of issues with ease. Reports update in real time.

Using Feedback to Drive Organisational Change
Building on closing the loop on customer issues, and making incremental improvements to products and services, customer feedback can be of enormous benefits to the organisation.

External feedback sharing is an exciting opportunity to create word-of-mouth buzz and drive referrals. Internal feedback sharing presents an exceptional opportunity to align your entire organisation along the voice of the customer.

CustomerGauge tools ensure organisations are able to share feedback with maximum customisation and minimum effort.