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Customer Experience

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InMoment is a modern Customer Experience (CX) solution that combines data, technology, and human expertise.

InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.

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Elixir Cloud: A revolutionary CCM platform that combines deep industry experience and cloud-native technology to transform customer communications.

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CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

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Claimlane makes returns and warranty claims easier with automation by eliminating the need for tedious email communication and manual spreadsheets. By automating tasks like return approvals and claims tracking, Claimlane saves time, reduces errors, and improves overall efficiency.

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With Five9, you can close the gap between your customer experience goals and the service you are actually able to deliver. With sophisticated features like ACD intelligent call routing, customer self-help through IVR, and CTI screen pops to inform agents of customer history.

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

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Daisee is an artificial intelligence enabled speech & semantic analytics software that helps businesses analyze calls to gain deep insight into customer satisfaction, vulnerability & more. It lets supervisors automatically evaluate call data to detect quality & compliance issues in near real-time.

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ClearlyRated helps professional service firms measure, analyze, and operationalize client experience data to drive growth.

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Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

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Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

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Advanced, continuous customer intelligence derived directly from customer interactions.

Read more about Call Journey

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Oktopost is the only social media management platform architected for B2B. Oktopost enables marketers to manage social content at scale, amplify reach, and integrate social with a marketing and sales stack.

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Improve your customers’ experience by minimizing wait time and always keeping visitors informed about the queuing situation via screens, Mobile Tickets, or Messaging Service. Gather data to get Business Intelligence insights.

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Wonderflow is the simplest AI-based solution to analyze the Voice of the Customer and get insights on Ratings & Reviews.

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Diabolocom is a European leader in cloud-based software services for call centers and customer service.
With fast deployment, compelling ease of use, secure cloud hosted in Europe, premium call quality and native CRM integration, easily increase customer loyalty and boost sales.

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Axialys offers cloud telephony and artificial intelligence solutions designed for contact centers and customer service teams. The platform includes VoIP telephony, call center management software with real-time supervision and reporting, and AI-powered features such as Voice Pilot for call automation, Voice Assistant chatbot for agent support, and Voice Monitoring for automatic transcription and sentiment analysis. The solution integrates with CRM platforms through CTI connectors and APIs.

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Contact Management

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