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Customer Satisfaction Software with Sentiment Analysis (2026) - Page 4

Last updated: March 2026

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171 software options

Thematic logo

AI-powered customer feedback analysis

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Thematic unlocks rich insights from unstructured feedback to help you build better products, reduce churn and drive growth. Without coding.

Add data from all channels for the full customer view. Build a product strategy off customer understanding and impact. See emergent issues as they arise.

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EvaluAgent logo

Quality assurance solution for customer service and sales

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EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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TheySaid logo

User testing and research, accelerated by AI.

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User testing and research, accelerated by AI.

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GuestXM logo

Deliver Exceptional Restaurant Experiences at Scale

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Customer experience management and intelligence platform - AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

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Case Status logo

Connect clients. Automate flows. Grow your Firm

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For law companies who are concerned about client happiness, Case Status is the best client service software. Our top-of-the-line mobile application gives clients all the information they require to know what is happening with their case, the next steps, and offers a productive contact channel.

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Wiremo logo

Wiremo: Grow Your Brand with AI-Powered Review Management.

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Automatically collect and beautifully display customer reviews in a rotating carousel on your website with Wiremo. Easy to use with Shopify, Squarespace, and WordPress, Wiremo uses AI to analyze review sentiment, collect and display positive reviews and start support conversations with customers.

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XEBO.ai logo

Cloud-based Feedback Management Solution

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Survey2Connect is a cloud-based CX platform that offers features for data collection, benchmarking, customer recovery, and data integration.

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Heyday logo

The #1 AI-powered customer messaging platform for retailers

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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

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Smaply logo

Customer experience solution with customer profile sharing

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Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

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VirtlX logo

360° success management & employee engagement platform

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VIRTLX provides essential data which helps our clients increase business efficiency and boost revenues

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Verified Reviews logo

Review management software with rich snippets

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Verified Reviews is a web-based customer review management software designed to help eCommerce businesses and retailers control the visibility of brands and optimize conversion rates by collecting, moderating, and publishing authentic reviews from consumers. It lets teams enhance online reputation and image, improve SEA and SEO performance, and retain and re-engage customers.

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Surveypal logo

AI-based customer service software

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Surveypal is an AI-powered data solution that automatically delivers customer service analytics and insights from Zendesk tickets. Surveypal enables users to create online surveys to collect feedback and data from customers, employees, students, and website visitors.

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RingCentral Engage Digital logo

Unified management tool for customer service conversations

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RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile. It is best suited for companies with a minimum of 100 employees.

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Deep Talk logo

Customer and employee feedback analysis platform

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Easily analyze feedback from various sources such as reviews, chats, emails, surveys, and more to gain a better understanding of your customers and employees.

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CustomerGauge logo

Customer experience management platform for B2B companies

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CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

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Merchant Centric logo

Social media management for businesses of all sizes

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Merchant Centric is a cloud-based platform that enables businesses to engage with their customers on social media, drive customer loyalty and sales through effective reputation management, and identify new revenue streams by leveraging competitors' advertising and listing data.

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Capturi logo

Conversational AI tool for analyzing phone conversations

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Capturi's conversational AI software analyzes your organization's phone conversations with customers, revolutionizing customer service as we know it. By using AI, it transforms ordinary customer interactions into extraordinary experiences across your customer service department.

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Eloquant logo

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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RAY logo

SaaS-based reputation management software for all entities

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RAY offers firms the solutions to gather customer feedback and reviews to improve company image and attract newer clients. Key features include data import/export, email marketing, review monitoring & notification, activity tracking, review generation & request, reporting, and sentiment analysis.

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Retamo logo

Online review and reputation management software

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Retamo is an online review and reputation management software designed to help businesses generate, monitor, and analyze customer ratings or feedback. Teams can share reviews across multiple platforms such as Twitter, LinkedIn, XING, Facebook, and corporate websites.

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AppFollow logo

Understand and elevate your app’s reputation.

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AppFollow is an integrated solution that makes monitoring, analyzing, and elevating your app's reputation easy!

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Capacity logo

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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VideoPeel logo

Video capturing platform for collecting customer testimonial

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VideoPeel is a cloud-based video capturing platform designed to help businesses across industries such as eCommerce, education, and healthcare collect video testimonials and messages from customers and share them across advertising channels.

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Diabolocom logo

Cloud software for call centers & customer service.

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Diabolocom is a European leader in cloud-based software services for call centers and customer service.
With fast deployment, compelling ease of use, secure cloud hosted in Europe, premium call quality and native CRM integration, easily increase customer loyalty and boost sales.

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Wootric logo

Modern customer experience and feedback management tool

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Modern Customer Experience (CX) management software. NPS, CSAT & CES micro surveys help you improve your customer journey.

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