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AppFollow

App store optimization and review management solution

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AppFollow Pricing, Features, Reviews and Alternatives

AppFollow product overview

Price starts from

$

29

/momonth
Per User

What is AppFollow?

AppFollow is a cloud-based mobile analytics solution which assists businesses of all sizes with review management and competitor analysis. Its key features include channel attribution, revenue tracking, social sharing and sentiment analysis.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

AppFollow pricing information

Value for money

4.5

/5

11

Price starts from

$

29

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AppFollow features

Functionality

4.3

/5

11
Total Features36 7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts / Escalation
Monitoring
Data Import/Export
Survey/Poll Management
Review Monitoring

Functionality contenders

AppFollow users reviews

Overall rating

4.6

/5

11

Positive reviews

91%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.27/10
Rating distribution

5

4

3

2

1

7

3

1

0

0

Pros
I love how easy you can find all the information in this platform. Its good for beginners as also for experts.

AR

Anonymous Reviewer

Intuitive dashboards, good filters, ease of use, great support and price.

NP

Nikita P.

It's got a great UI/UX that's very easy to use. On top of that, it makes it convenient to see all your data in one place in easy reports.

Evan L.

Cons
Its expensive and not all the developers can afford to pay it monthly.

AR

Anonymous Reviewer

We decided to look into higher volume keyword tools because of this restriction.

Sam L.

Difficulty in analyzing competitors (you need to add them separately and there is a limit on the number).

NP

Nikita P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect integration for Customer Support Team

Reviewed 3 years ago

We are tracking downloads and reviews of our app, by platform, which is a bonus, because the initial goal was just to be able to respond to customer reviews through FreshDesk, our customer support software.

Pros

Very easy to integrate. The only affordable app that works with FreshDesk to track and allow us to respond to customer reviews, which we were previously doing through other logins and did not have side-by-side metrics for the iOS and Andriod users. This is great to compare the two platforms and keep everything in one place.

Cons

No dislikes so far. I'm very happy with the interface, simplicity, and detail of the information.

Vendor response

Thank you for the review! Let us know if you need any help with Freshdesk integration. Regards, Olga

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Awesome free tool... Wouldn't pay for it though

Reviewed 2 years ago

AppFollow is used by our mobile app company evaluating our app store metadata and keyword positions in both the Android and iOS app stores. We also have AppFollow integrated with Slack therefore we are able to get real-time app reviews on our product. Currently, only our marketing department uses AppFollow ASO research and tests. AppFollow for us addresses our all our app store needs from benchmarking against competitors to viewing our rankings in international markets, and integrating with other business apps and sending email detailed reports.

Pros

We don't check AppFollow every day. With that said, it's important for us to get daily and weekly reports from AppFollow about our ASO performance. You can easily check which reports you would like, how often, and where to in a matter of seconds. Another key feature to AppFollow is their integrations. Being able to integrate AppFollow with Slack has been extremely helpful. With this integration, we...

Cons

I'm not sure if this is a feature or not, but it would be extremely helpful to be notified if one of our apps becomes featured in the app store. Essentially an alert to let us know to expect a ton of volume or a heads up not to send out a new build. Even with the paid plans, you don't get many keywords. We were on the Essential plan for a few months but began to realize that we weren't getting that many keywords, only 3x more than the free plan. We decided to look into higher volume keyword tools because of this restriction.

Vendor response

Hi Sam, thanks for your feedback, happy to be helpful to your marketing team. 1. We do have alerts when your (or any) app is featured in the App Store. It is sent to your Slack or email one day before it happens. 2. All the plans are customisable, so you can request any number of keywords you'd like to track. If you could drop a message to our support team, they would be happy to show you options. Regards, Olga

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One of the friends of the mobile growth teams

Reviewed 2 months ago

We communicate with users faster with the appfollow reviews feature. We create ready-made messages and send them instantly. We develop features using their insights. Appfollow reviews feature is really cool.

Pros

Mobile growth teams know they need to use multiple app intelligence tools. Best tool to use for appfollow review management. It still has areas to improve on for core ASO features. I would like to see it with a more user friendly design.

Cons

The UI is really tricky. Connecting your app from google play for analytics is not easy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We boosted reply rate from 60% to 90% and saved many hours of work per month with auto-tags in App

Reviewed 4 months ago

AppFollow is an excellent tool that can be used to complement your existing CX or NPS program. For teams who are operating in an Agile way, AppFollow allows us to deliver feedback to the squads, developers, and product designers who need it the most and can act upon the feedback

Pros

Consolidated view of reviews across all stores Ability to reply to reviews in real time Ability to create custom auto tags to track trends and issues in real-time Easy and attractive dashboards and reporting

Cons

Integrating to the app stores can be a slight pain, but probably this is to be expected and app follow makes it as easy as possible and provide good support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Saves my time and nerves

Reviewed 3 years ago

I use AppFollow everyday, as well as my team. Both tech and support teams are satisfied, and it's quite easy to share apps' data between them to see the whole picture. I look forward to seeing what new features they will add.

Pros

As a product manager, I strive to increase my apps' visibility across app stores. AppFollow gives me all apps' data and reports right on my email, and that's is such a time saver, when you have 4 apps. Last year we got to use Zendesk Reply to Reviews app for our support team, so that we can cover more user feedback from the stores. And I can see how our apps' rating grows.

Cons

I wish there would be more features for Zendesk app. They've recently added auto-tags, so I really hope we will now cover even more user reviews.

Vendor response

Thank you, Catherine, for your review!

AppFollow FAQs and common questions

AppFollow has the following pricing plans:
Starting from: $29.00/month
Pricing model: Free, Subscription
Free Trial: Available


AppFollow has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


AppFollow supports the following languages:
English


No, AppFollow does not have an API available.


AppFollow integrates with the following applications:
Groove, Telegram, Workplace from Facebook, Trello, Microsoft Teams, Freshdesk, Twitter, Help Scout, Salesforce Sales Cloud, Slack, Basecamp, Front, Helpshift, Kayako, Scout, Intercom, Zendesk


AppFollow offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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