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Customer Success
Multi channel communication

Top Rated Customer Success Software with Multi channel communication - Page 4

Last updated: May 2026

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Features

Multi-Channel Communication

Customer Database

Chat/Messaging

Activity Dashboard

Customizable Reports

Integrated with

Google Drive

Trello

WordPress

Meta for Business

Slack

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Free

Open Source

Free Trial

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Subscription

Devices supported

Android

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Freelancers

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Sponsored

TeamSupport

4.5

(848)

5

496

4

291

3

53

2

6

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

Read more about TeamSupport

Users also considered

Vitally

3.7

(9)

5

2

4

4

3

2

2

0

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

World-class Customer Success for B2B SaaS

Vitally helps businesses of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their bottom line.

Read more about Vitally

Users also considered

3CLogic

4.3

(49)

5

30

4

14

3

2

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud Call Center Solutions

3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, SAP, and Salesforce for global enterprises and customer service teams.

Read more about 3CLogic

Users also considered

Salesforce Starter

4.4

(224)

5

125

4

73

3

18

2

6

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer relationship management tool for SMBs

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

Read more about Salesforce Starter

Users also considered

eWay-CRM

4.5

(822)

5

464

4

298

3

46

2

10

1

4

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Customer relationship management solution

eWay-CRM is a CRM plugin for Microsoft Outlook that helps companies manage customers, contacts, sales, projects and marketing.

It contains apps for iOS and Android so that people can work on the go. There is also a web interface for those who prefer working from home or on Mac.

Read more about eWay-CRM

Users also considered

Trengo

4.1

(26)

5

12

4

8

3

3

2

2

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Automate repetitive work to unleash meaningful conversations

Because customer Delight. Always. Wins.

Read more about Trengo

Users also considered

Vivantio

4.3

(178)

5

83

4

68

3

24

2

3

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Flexible Software. Focused Service.

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered

Method CRM

4.2

(138)

5

86

4

25

3

10

2

3

1

14

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The most customizable QuickBooks CRM

Method CRM takes QuickBooks Online and Desktop to the next level. It helps you easily manage leads, track sales, and stay connected with your customers. Turn estimates into invoices with one click, get e-signature approvals, and collect payments online to close deals faster and save time.

Read more about Method CRM

Users also considered

Bitrix24

4.2

(990)

5

457

4

354

3

120

2

29

1

30

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All in one business management workspace

Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling.

Read more about Bitrix24

Users also considered

Agile CRM

4.1

(524)

5

250

4

163

3

62

2

21

1

28

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered

Velaris

(0)

AI platform for managing customer success teams

Customer Success Platform for B2B SaaS companies, unifying customer data, automating workflows, and enabling proactive engagement. With powerful integrations, real-time health scoring, and enterprise-grade security, Velaris helps reduce churn, drive growth, and scale Customer Success across the entire lifecycle.

Read more about Velaris

Users also considered

atEaseAI

(0)

AI-powered customer success & account management platform.

atEaseAI helps B2B teams automate customer success by analyzing customer signals and executing actions like follow-ups, engagement, and risk mitigation. With flexible control modes—Human Approval, Custom Control, and Full Autonomy—it ensures both efficiency and trust in execution.

Read more about atEaseAI

Users also considered

ReFrame Engage

(0)

Conversational intelligence and customer engagement software

ReFrame empowers the future of business by enabling context-aware solutions to connect with customers anywhere, anytime, and providing the best customer experience (CX) within a single powerful platform.

Read more about ReFrame Engage

Users also considered

SuccessBoard

(0)

Customer success tool for handling retention & satisfaction

SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

Read more about SuccessBoard

Users also considered

CustomerX

(0)

Digital solution with resources for customer satisfaction.

CustomerX is a customer satisfaction system responsible for automating tasks, scheduling appointments, and centralizing data to help businesses direct time and resources towards strengthening customer relationships with Customer Success.

Read more about CustomerX

Users also considered

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