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Top Rated Online CRM Software with Email Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Email management centralizes communication, tracks interactions, and integrates email activities within the CRM. It enhances organization, supports decision-making, and facilitates sending and monitoring emails, improving overall business communication efficiency. Our reviewers in online CRM software rated this feature as important.

4 Best Online CRM Software with Email Management

  • LiveChat
  • HubSpot CRM - Highest rated for email management
  • Zoho CRM
  • Salesforce Sales Cloud

See other top Online CRM products with email management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the online crm software category. They also needed to have sufficient reviews about email management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for email management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

LiveChat logo
4.6
(1.7K)

User insights about the email management feature

Users report that LiveChat's email management is simple and easy to use. They find it valuable for following up with chat customers via email, ensuring complete customer satisfaction. Reviewers indicate that emails are sent timely and help keep track of records. They appreciate the ability to organize multichannel communication without feeling disturbed. Users also highlight the usefulness of receiving chat transcripts and tickets via email for follow-up, and the convenience of email updates on issues.
“It is super nice to know via email that you have someone in LiveChat. Currently we don't have a constant stream of LiveChat users. So the email triggers us that someone is on LiveChat or has left us a message. We can then follow up with them.”
HH

Hannah H.

HR and Accounting Specialist

“This is a very handy feature, our agents can easily follow up with their chat customers via email to ensure complete customer satisfaction.”
NM

Nomfundo M.

Quality Assessor

Online CRM key features coverage

LiveChat offers 5 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management5.0
Data Import/Export5.0
Pipeline Management
Lead Management --
Lead Capture --
Reporting/Analytics4.5

Pros and cons based on 1,713 verified reviews

70% of users rated LiveChat 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,713 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Cons:

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the email management feature

Reviewers indicate that HubSpot CRM's email management integrates seamlessly with popular email clients like Outlook and Mailchimp. They appreciate the ease of managing team inboxes, tracking email interactions, and using personalized templates. Users find it helpful for logging and tracking communication, scheduling emails, and receiving real-time notifications on email opens and clicks. They also value the automation capabilities for follow-ups and the ability to optimize email marketing strategies based on performance insights.
“Ability to track when recipients open emails or click on links, providing real-time notifications. Email templates are a big time saver. Automation allows to follow up. Measuring the performance of email campaigns directly helps to improve startegies”
AZ

Arpad Z.

Senior software consultant

“I like that HubSpot CRM's Email Management integrates seamlessly with email clients, allowing for automated tracking, personalized templates, and performance insights all in one place.”
AV

Aaryaman V.

Sales Planner

Online CRM key features coverage

HubSpot CRM offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.5
Data Import/Export4.3
Pipeline Management4.4
Lead Management4.5
Lead Capture4.3
Reporting/Analytics4.2

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Zoho CRM logo
4.3
(6.9K)

User insights about the email management feature

Reviewers appreciate Zoho CRM's email management for its comprehensive suite of customizable features. They find it effective for tracking customer interactions, sending automated emails, and managing email campaigns. Users highlight the integration with Zoho Mail and other third-party applications, which simplifies client engagement and saves time. They also value the ability to schedule emails, receive instant notifications, and access detailed email analytics and AI insights to improve email performance.
“It is very easy to use and set up. You can quickly add contacts and create email lists. Secondly, it has a lot of great features such as automated email responses, email tracking, and email templates. Lastly, it integrates well with other Zoho CRM features and third-party applications.”
Verified reviewer profile picture

Sianna M.

Freelancer

“We can schedule the email to send. Can send the business update in bulk and Can send personalized follow up mail in bulk”
Verified reviewer profile picture

Shivani S.

SEO Executive

Online CRM key features coverage

Zoho CRM offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.4
Data Import/Export4.3
Pipeline Management4.4
Lead Management4.4
Lead Capture4.4
Reporting/Analytics4.3

Pros and cons based on 6,964 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,964 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the email management feature

Users report that Salesforce Sales Cloud's email management is effective and user-friendly. They appreciate the integration with email clients like Outlook and Gmail, which allows for seamless logging and tracking of emails. Reviewers highlight the ability to send emails directly from Salesforce, use email templates, and receive notifications on customer replies. They find it valuable for maintaining a central record of communications and ensuring secure, organized email handling for customer interactions.
“Integration with MS Outlook (SF plugin) is super important as it helps to log all emails to respective Salesforce account/contact/opportunity straight from the email client. At times, it happened to me that plugin was non-functional due to various reasons - which I hope changed by now for the better. ”
NS

Natalja S.

Key account manager

“As mentioned in the "Interaction Tracking" section, we have the ability to create email templates that also saves to each candidate's profile. This has improved efficiency by 100%. In addition, it allows us to see specific email interactions between the recruiter and the candidate.”
AT

Aaron T.

Corporate Trainer

Online CRM key features coverage

Salesforce Sales Cloud offers 6 out of the 6 key features for Online CRM software identified by reviewers:

Contact Management4.5
Data Import/Export4.4
Pipeline Management4.4
Lead Management4.4
Lead Capture4.5
Reporting/Analytics4.4

Pros and cons based on 18,765 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,765 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Online CRM Software with Email Management in 2026

Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
HubSpot CRM logo
Category Leaders

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Brevo logo

Automation, marketing & transactional email, and SMS service

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Read more about Brevo

Users also considered
Zoho CRM logo

Customer relationship management solution

All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

Any.do CRM adapts to your business: launch in minutes with free templates, custom fields, live dashboards, and time-saving automations. Track every lead on Kanban boards, sync with 6 000+ apps, and close deals faster—inside the workspace 40 million users trust.

Read more about Any.do

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
Bigin by Zoho CRM logo
Category Leaders

Pipeline-centric CRM system for small businesses

Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
Ploomes CRM logo

CRM platform that automates sales and business workflows

Ploomes is a cloud-based CRM that centralizes contacts, deals, and communication in one secure platform. Access your sales pipeline, automate follow-ups, and track results from anywhere. Integrates with ERPs, Gmail, and marketing tools. Plans start at $22/user/month.

Read more about Ploomes CRM

Users also considered
Tripleseat logo

Guest and event management tool for hospitality businesses

Tripleseat is an event management platform for restaurants, bars, nightclubs, hotels, and other unique venues. The solution enables teams to streamline the event booking and planning process, helping businesses increase event revenue.

Read more about Tripleseat

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
PracticePanther Legal Software logo

Cloud-based law practice management platform for law firms.

PracticePanther is the highest-rated, easiest-to-use, all-in-one law practice management software on the market. Trusted by tens of thousands of solo, small, and mid-sized law firms across 170+ countries, to automate and streamline firm operations on any device, anywhere.

Read more about PracticePanther Legal Software

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Dripify logo

Cloud-based lead capture solution for sales teams.

Dripify is a lead capture solution that helps sales teams manage LinkedIn prospecting via email campaigns, sales funnels, performance tracking, and more. The platform offers an intuitive interface and features that allow users to create customized drip campaigns, manage teams, analyze engagement rates, and respond to leads. Additionally, it also integrates with several third-party applications such as Google Sheets, Zoho, Asana, and more.

Read more about Dripify

Users also considered
monday CRM logo
Category Leaders

Customer relationship management solution

monday CRM is an online CRM software ideal for customer relationship management that ensures customer data and privacy. Its ease of use means smooth onboarding and fast adoption for your team. Offer the best service and experience to your customers with a simple, yet powerful software.

Read more about monday CRM

Users also considered
Apptivo logo
Category Leaders

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Freshsales logo

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers appreciate the centralized storage of contact information, tracking interactions, and customization options, which streamline communication and improve follow-ups. 94% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users value the ease of importing and exporting data, which helps in transferring large datasets, reducing manual entry, and integrating with other tools. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Reviewers highlight the systematic organization of leads by stages, which aids in effective tracking, follow-ups, and understanding sales progress. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users find this feature essential for prioritizing, scoring, and tracking leads, which enhances conversion rates and sales team efficiency. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers appreciate the automated collection of lead information from various sources, enabling efficient follow-ups and integration with marketing tools. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users value the ability to generate customizable reports and analytics, which provide insights into sales performance and help in strategic decision-making. 86% of reviewers rated this feature as important or highly important.