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Alterna CX Logo

Experience Management Platform

Table of Contents

Alterna CX - 2026 Pricing, Features, Reviews & Alternatives

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Alterna CX overview

What is Alterna CX?

Alterna is the comprehensive AI-based solution that streamlines, simplifies and organizes all the increasingly complex customer experience signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. This solution gathers and analyzes the most relevant CX data to provide insight into what is happening with customers.

Starting price

2000usage based /
per month

Alternatives

with better value for money

Alterna CX reviews

Overall rating

4.8

/5

5

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.6/10
Rating distribution

5

4

3

2

1

4

1

0

0

0

Alterna CX's key features

Most critical features, based on insights from Alterna CX users:

Reporting/Analytics
Survey/Poll management
Predictive analytics
Dashboard
Multi-Channel data collection
Text analysis

All Alterna CX features

Features rating:

Customer segmentation
Trend analysis
Surveys & feedback
Sentiment analysis
Reminders
Real-Time reporting
Real-Time notifications
Real-Time data
Real-Time analytics
Negative feedback management
Natural language processing
Knowledge management
Forecasting
For retail
Feedback management
Engagement tracking
Data mining
Data extraction
Data discovery
Data clustering
Customizable reports
Customer surveys
Customer experience management
AI/Machine learning

Alterna CX alternatives

Alterna CX logo

Starting from

2000

Per month

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Alchemer logo
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Zoho Survey logo
visit website

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35

Per month

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Free version
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Alterna CX pricing

Value for money rating:

Starting from

2000

Per month

Usage Based

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Alterna CX price and value

Value for money rating:

Alterna CX integrations (3)

Alterna CX support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Live Online
Webinars

Alterna CX FAQs

Q. What type of pricing plans does Alterna CX offer?

Alterna CX has the following pricing plans:
Starting from: $2000.00/month
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Alterna CX?

Alterna CX has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Alterna CX support?

Alterna CX supports the following languages:
English


Q. Does Alterna CX offer an API?

No, Alterna CX does not have an API available.


Q. What other apps does Alterna CX integrate with?

Alterna CX integrates with the following applications:
Zapier, Slack, Zendesk Suite


Q. What level of support does Alterna CX offer?

Alterna CX offers the following support options:
Knowledge Base, Email/Help Desk, Chat

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