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Bandwidth Logo

Coding APIs for adding telephony, SMS & 911 calling to apps

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Bandwidth - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Bandwidth overview

What is Bandwidth?

Bandwidth is a provider of communication APIs and services tailored to meet the needs of business users and developers wishing to build voice calling, text messaging, or 9-1-1 call connectivity into their software and applications. As a communications API provider with its own nationwide (USA) all-IP voice network, Bandwidth promises to be uniquely placed when it comes to high quality voice fidelity (SIP Trunking), real time reliability and access to 52 million US phone numbers. This backing then allows the Bandwidth Voice API to package features that include local and toll-free number support, optimized call routes, automated call control, text-to-speech, recording and transcription, wireless carrier interconnects and also detailed call record-keeping. The Messaging API then invites the development of apps offering SMS, MMS, toll-free (A2P) and threaded group messaging functionality, with notable features spanning long message support, pin codes and notifications, bi-directional Unicode and indeed the sending of emoji, imagery and audio. Security is then enhanced around text messaging with Bandwidth's API building blocks for layering on Two-Factor Authentication (2FA), pre-built and setup already while open to custom tailoring to suit unique use cases.

In addition, Bandwidth's 9-1-1 access API provides specialized call connectivity to emergency services that includes automated instant number provisioning. Nationwide and mobile-ready 9-1-1 call routing is joined by MSAG address validation and dynamic location routing technology for aiding dispatchers with the accurate location information so critical to fast effective response. The platform goes on to support all these API's and associated services such as virtual phone number allocation and number porting with its own online Bandwidth dashboard providing intuitive admin access to phone number search and management, along with with reporting tools for monitoring aspects around call usage etc.

Starting price

0.35

Alternatives

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Pros & Cons

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Customer Support

Integrations

Team

Bugs and Issues

SMS Message

Bandwidth’s user interface

Ease of use rating:

Bandwidth pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(4)
3-4(44)
5(83)

What do users say about Bandwidth?

The path they haphazardly forged providing 10DLC functionality and set moving target dates on blocking traffic was a nightmare, they didn't have it together on this, left hand didn't know what the right hand was doing and forget about the customer being in the know.

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Who uses Bandwidth?

Based on 131 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Telecommunications
Internet
Fine Art
Others

Use cases

Telephony
Cloud Communication Platform
VoIP
API Management

Bandwidth's key features

Most critical features, based on insights from Bandwidth users:

Computer telephony integration
Reporting/Analytics
Call monitoring
Voice mail
Call recording

All Bandwidth features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Notifications
API
API design
Audio/Video conferencing
Call center management
Call conferencing
Call monitoring
Call recording
Call routing
Call screening
Chat/Messaging
Chat Transcript
Communication management
Computer telephony integration
Conferencing
Dashboard
IVR
Monitoring
Reporting/Analytics
SIP trunking
SMS messaging
Text to speech
Unified communications
Voice mail
Voicemail transcription
VoIP
VoIP connection

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Bandwidth pricing

Value for money rating:

Starting from

0.35

One-time payment

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Bandwidth price and value

Value for money rating:

To see what individual users think of Bandwidth's price and value, check out the review snippets below.

“Years ago they were great to work with, easy access to support by phone or email, helpful account reps that stayed on top of things and stayed in touch, competitive pricing, and innovative features. ”
RM

Russell M.

President

“Port triggering, SMS integration, fairly reliable.”
RM

Russell M.

President

Bandwidth integrations (6)

Integrations rated by users

We looked at 131 user reviews to identify which products are mentioned as Bandwidth integrations and how users feel about them.

Zapier logo
Zapier

Integration rating: 3.0 (1)

Overall really strong, a few quirks but it keeps getting better and more useful.

GC

Garrett C.

Owner

SkySwitch logo
SkySwitch

Integration rating: 5.0 (1)

Bandwidth customer support

What do users say about Bandwidth customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Bandwidth customer support.

Widespread user sentiment highlights Bandwidth's fast, responsive, and friendly customer support team.

A significant portion of users appreciate the professionalism and helpfulness of support staff during technical issues.

Common user feedback notes support is easily reachable, provides clear explanations, and assists promptly with requests.

A minority of users report inconsistent support quality, citing delays, lack of continuity, and unresolved issues.

Support options

Faqs/forum
Email/help desk
Phone support
24/7 (live rep)
Knowledge base
Chat

Training options

Webinars
Live online
Videos
Documentation

To see what individual users say about Bandwidth's customer support, check out the review snippets below.

“Customer service has been quick and effective in the situations I reached out.”

MM

Mary M.

Owner

“A few snags here and there but for the most part the software is great and support is helpful when it's not great”

SS

Stephanie S.

Project Coordinator

“With three different account managers (ie [sensitive content hidden] and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly.”

ZA

Zubair A.

CEO

“This is a major pain point with our customers.”

JH

Jerry H.

Sr Solutions Architect

Bandwidth FAQs

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