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Khoros Care
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Digital and social media customer care for enterprise
Table of Contents
Khoros Care - 2026 Pricing, Features, Reviews & Alternatives
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Khoros Care overview
What is Khoros Care?
Khoros Care is a customer care platform that allows enterprises to provide multi-channel communication using agents and bots. Features include smart workflows, operational analytics, crisis detection and mitigation, conversation insights, multi-level prioritization, performance metrics, and more.
Khoros Care enables authentic, real-time conversations with both agents and bot assistants at any volume through a variety of platforms including own-brand mobile apps and websites, WhatsApp, Apple Business Chat, WeChat, Facebook Messenger, SMS, reviews, and social media channels. With automated labeling, customer support chats can be routed to agents depending on factors including actionability, sentiment, language, source, and content tags, ensuring customers are connected with the most appropriate agent.
The Khoros Care platform monitors social sentiment and keywords in order to take action on issues and control the customer experience during crisis. This also enables agents to remain within service level agreements (SLA's) despite spikes in traffic. With advanced agent performance metrics, businesses can manage and ensure the quality of the customer experience and make data-driven decisions to carry out changes and improvements.
Khoros Care gathers sentiment analysis, deep conversation insights, and past data from communications between customers and agents to continuously evolve and develop the machine learning capabilities. This enables businesses to enhance the customer service experience with the platform's chatbots and continuously improve AI capabilities.
Key benefits of using Khoros Care
• With Khoros Care, users can scale digital care and take appropriate action with operational metrics and customer experience analytics.
• Khoros Care enables authentic, real-time conversations with empowered agents and bot assistance to increase customer satisfaction.
• Monitor social volumes, sentiment, and keywords with Khoros Care to take action and maintain customer experience during crisis.
Starting price
Alternatives
with better value for money
Khoros Care’s user interface
Khoros Care reviews
Overall rating
4.8
/5
8
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.5/10
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Khoros Care's key features
Most critical features, based on insights from Khoros Care users:
All Khoros Care features
Features rating:
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Khoros Care integrations (5)
Khoros Care support options
Typical customers
Platforms supported
Support options
Training options
Khoros Care FAQs
Khoros Care has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
These products have better value for money
Q. What languages does Khoros Care support?
Khoros Care supports the following languages:
English, French, German
Q. Does Khoros Care support mobile devices?
Khoros Care supports the following devices:
Android, iPad, iPhone
Q. Does Khoros Care offer an API?
Yes, Khoros Care has an API available for use.
Q. What other apps does Khoros Care integrate with?
Khoros Care integrates with the following applications:
Khoros Communities, SAP Customer Experience, Twitter/X, Salesforce Sales Cloud
Q. What level of support does Khoros Care offer?
Khoros Care offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support