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RingCentral Engage Digital Logo

RingCentral Engage Digital

4.7
(11)

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Unified management tool for customer service conversations

(1)

RingCentral Engage Digital Pricing, Features, Reviews and Alternatives

RingCentral Engage Digital FAQs

Q. What type of pricing plans does RingCentral Engage Digital offer?

RingCentral Engage Digital has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of RingCentral Engage Digital?

RingCentral Engage Digital has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does RingCentral Engage Digital support?

RingCentral Engage Digital supports the following languages:
Dutch, English, French, German, Spanish


Q. Does RingCentral Engage Digital support mobile devices?

RingCentral Engage Digital supports the following devices:
Android, iPad, iPhone


Q. Does RingCentral Engage Digital offer an API?

Yes, RingCentral Engage Digital has an API available for use.


Q. What other apps does RingCentral Engage Digital integrate with?

RingCentral Engage Digital integrates with the following applications:
Salesforce Service Cloud, Freshservice, Salesforce Starter, Khoros Communities, Google Analytics 360, Webex, Inbenta, Oracle CRM On Demand, Gainsight Digital Hub, Khoros Care, Pipefy, Oracle B2C Service, WordPress, Bazaarvoice, Twitter/X, Avaya Experience Platform, JIRA Service Management, Meta for Business, Dynamics 365 Business Central, Instagram, Salesforce Platform, Sign In Scheduling


Q. What level of support does RingCentral Engage Digital offer?

RingCentral Engage Digital offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base

RingCentral Engage Digital product overview

What is RingCentral Engage Digital?

RingCentral Engage Digital, formerly Dimelo Digital, is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform. The platform is best suited for companies with a minimum of 100 employees. RingCentral Engage Digital unified interface is designed to increase the agent’s response rate, streamline resources allocation and level the flow during peak periods as well as track customer conversation history, monitor channel activity, and more.

Key benefits of using RingCentral Engage Digital

  • Offers a single, unified platform from which users can manage customer inquiries on all social media, web, chat and mobile channels.

  • RingCentral Engage Digital is an omni-digital solution, allowing any digital channel with open APIs to be integrated, including messaging, chat, social apps, email, forum channels etc.

  • CRM integration allows users to aggregate customer interactions and sync ticket information and customer profiles with CRM systems including Salesforce and Microsoft Dynamics.

  • Users can set up their routing rules so that agents receive inquiries automatically based on their particular skills, languages or specialities.

  • Desktop notifications ensure users never miss a message and respond quickly to incoming inquiries.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    FAQs/Forum
    Phone Support
    24/7 (Live rep)
    Knowledge Base

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    Not sure about RingCentral Engage Digital? Compare it with a popular alternative

    RingCentral Engage Digital logo

    RingCentral Engage Digital

    4.7
    (11)

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range

    Starting from

    14

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    RingCentral Engage Digital pricing information

    Value for money

    4.4

    /5

    11

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RingCentral Engage Digital features

    Functionality

    4.6

    /5

    11

    Total features

    76

    8 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third-Party Integrations
    Activity Dashboard
    Chat/Messaging
    Customizable Branding
    Multi-Channel Communication
    Reporting & Statistics

    Functionality contenders

    RingCentral Engage Digital users reviews

    Overall Rating

    4.7

    /5

    11

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.36/10
    Rating distribution

    5

    4

    3

    2

    1

    9

    1

    1

    0

    0

    Pros
    Great, highly recommended if you receive a lot of calls a day. Or want someone to man the phone while your office is closed.
    The product is easy to use and has a dashboard to help u understand better.
    Good software for the people who is in this industry.
    Cons
    Notifications sometimes get lost so I don't see a text for a while.
    Some unnecessary features that can confuse the users.
    User interface sometimes lagging during opening og the App.

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