Contact center solution for customer engagement 0 reviews 50 Alternatives to Omnis
Explore a recommended list of Omnis alternatives for your business in 2019. Compare alternatives to Omnis side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Cloud Contact Center Software
What users mention about NICE inContact See all reviews They are, by far, the worst company I've ever had the horrible experience of dealing with. How smart and futuristic it is, I like the algorithm it uses and how it is like a smart phone but for scheduling.
Phone system for support and sales teams
What users mention about Aircall See all reviews The app is basic and good for what you want it to do. It is very easy to use and effective. It took me and our team some time to get used to the user-interface, trying to figure out where everything is really was a pain. Also, this is made even worse when using Aircall on a mobile device. We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed.
Beautiful Contact Center Solution - Omnichannel - All in One
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Awarded Outbound Contact Center Software (24/7 U.S. Support)
What users mention about Ytel Platform See all reviews Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue. We are very happy with the Ytel platform and technology. Excellent product with more features than described.
Cloud call center for customer support & sales
A cloud-based business phone service
What users mention about FluentStream See all reviews We have had some issues due to bandwidth but nothing to do with FluentStream. They have been supportive and outstanding on every front. Support has been superb for us - quick responses and semi-custom solutions, software offers many setup options, USA competent support. This is easy, the service is responsive... the price is right, the reliability is exceptional.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
The Collaborative Contact Center solution from the industry
What users mention about RingCentral Contact Center See all reviews RingCentral is wonderful for a small business. I love that I don't even have to have a phone. I had the pleasure of working with several techs and they both did an excellent job on both cases, especially Ronald. I enjoy the functionality and ease of use. It's great on desktop or mobile.
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
All-in-One CRM Software Solution
What users mention about InfoFlo See all reviews I have to copy them to somewhere else on my computer first. A very minor inconvenience.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with. Easy to use a great solution to start with. Well instructed, with great customer support all around 24/7.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
The world's leading cloud-based contact center software.
What users mention about Talkdesk See all reviews The ability to have access to recorded calls has saved me on several occasions. Having the ability to log in remotely is very nice as well. It is so easy to use and I couldn't recommend it more. Great for dealing with clients over and collecting important information. Good integration with Zendesk. Custom reporting options are really amazing and can give great insights into the business.
Power dialer & outbound sales acceleration software for SMBs
What users mention about PhoneBurner See all reviews PhoneBurner is super easy to use and has a ton of amazing features. Anyone can log in and easily pick up how to use this system. Very good, not give them and excellent since there is always room for improvements. Everything from the free trial, to the ease of using it, to the customer service was excellent.
Calling App for Customer Service Teams & Sales
What users mention about CrazyCall See all reviews It was very easy to set up and that's always a good start. Crazy call is the trustyworthy software. Interface and reports are more than sufficient. We have been using Crazy Call for some months now in a highly integrated setup with marketing automation suites (Selligent, IBM Campaign).
Convert more leads in less time!
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for.
Remote support for helpdesks, call centers and organizations
Multi-channel contact center
Call center CRM-integrated software
Cloud-based call center platform
Cloud based hospitality & vacation rental software
Cloud-based call center solution for SMBs
All-in-one Cloud Contact Center Software
What users mention about VCC Live See all reviews Software management is easy, project management is transparent. It is also excellent for working at home or everywhere. We've been using VCC surface since 2015, it's really a great help in managing calls. Excellent solution for distributed call center operations and home agents.
Omnichannel contact center management
What users mention about XCALLY See all reviews It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. Definitely the best and most powerful solution for the modern contact center. When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
Predictive dialer & call automation for call centers
Open source call center software with predictive dialer
What users mention about VICIdial See all reviews We are currently using Vicidial for our inbound callcenter and working great. Kudos on a great piece of software. We love this program and its flexibility. It has clear advantages over other program we used. VICIdial is great piece of software that provides great help in managing huge call campaign with many agents involved.
Cloud-based outbound call center software
Payment processing and communication engagement solution
Auto dialers for lead generation & telemarketing
One solution for every customer interaction.
What users mention about Virtual Contact Center See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Voice, video, chat, contact center. In the cloud.
What users mention about 8x8 Virtual Office See all reviews The customer service is terrible. We were told that the issues we were having were with our phones and that they were too old. The product works as desired and has all the features of a much more expensive system. And the people are very supportive whenever you need help. The company clearly cares about it's customers too as they are happy to come onsite for training and driving user adoption.
Cloud-based knowledge management software
What users mention about ProcedureFlow See all reviews The main problem that I have with it is the inability to print off the information which forces employees to log in on a computer to access an SOP. There is no more worrying about distributing documentation and making sure old stuff is tossed. We started using ProcedureFlow by training, but now we're mapping processes every day, on our own. The best part of this software is the customer service they offer. Walking you through their product so you know the best way to use.
Sales and marketing CRM for growing businesses
What users mention about Agile CRM See all reviews The interface is nice and easy to use, multiple people can use it at once. You can automate campaigns and triggers, which is useful. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing. Super affordable for the amount of tools, features and applications it includes. Starting at $10/user/month for it's starter version.
All-Inclusive Cloud Powered Business Communication
What users mention about Jive Voice See all reviews What I have used it has been very user friendly and when I have called for help all of the customer support have been very friendly and helpful. Seasoned offerings, it has a wonderful call routing set up interface. Voice quality is excellent, and their support center is very responsive. Great Company, Great customer service, They are very fast and efficient when you request help. Great service, highly recommend.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Cloud communication platform for enterprises
Predictive dialer CRM with VoIP for call centers.
Automated phone calls and contact center processes
The fastest way to make more sales calls.
Voice, IVR & customer experience testing suite
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency. Integration of the bpm’online system created a single hub for our data points.
Virtual Phone System for small businesses
What users mention about MightyCall See all reviews Then, they kept charging me after I cancelled and there wasn't even a phone number on the account. HORRIBLE SERVICE AND CUSTOMER SERVICE. Awesome customer service (I am not the most technologically inclined person, but Andy got me through every step). Robust telephone services with no hardware required.
The Deskforce solution for boosting agent performance
What users mention about Predictive Dialer See all reviews Horrible, not working, and not even refunding or replying to refund requests. I am very much satisfied with the high quality of the way it works and would gladly recommend it to similar customer. Very happy with this dialer, they changed my business and made my agents much more productive as a result. Thank you very very much.
Predictive Dialing solution for ARM system integration
Web-based predictive dialer for efficient outbound calling
Powerful help desk & service management software
A Complete Business Cloud Phone System Solution
What users mention about RingCentral See all reviews The most disappointing feature of RingCentral is still the inability to download my call records for more than a few months at a time. That seems really unusual, not to mention inconvenient. The quality of the voice is great, and it supports HQ and standard quality, depending on what kind of connection you have. The call quality on ring central is even better at times than the quality on my phone app. The calls over WiFi have great quality.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable. Freshdesk has been a breeze to set up and use effectively. My team loves how easy it is to quickly work through tickets.
Powerful Service Desk and Simple to Use, Modular ITSM Tool
What users mention about SysAid See all reviews Old fashion, no new functionality, poor windows integration, practically no upgrades in last 3 years, bad user experience, and more. Customer service is HORRID. To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Very happy with all the members involved, from install to support. Satisfied with the product.
Intuitive cloud contact center software solution
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Omnichannel cloud call center software
What users mention about Bright Pattern See all reviews We recently deployed ServicePattern in a big financial institution and our customers were just shocked how quick the installation was. Service pattern provide a easy setup and full-featured CC by cloud. No need special code and easy integration with CRM using Scenario builder.
Telephony and call center app
What users mention about CallFire See all reviews It's been great for recouping late payments in my small business. The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. Sometimes customer support took a while to respond. But I'm an impatient guy.
Multi-channel contact center
CRM, call center and telephony software
Inbound, outbound & blended cloud contact center
Cloud contact center solutions
Cloud contact center & PBX
Cloud-native Contact Center Platform
What users mention about Sharpen See all reviews I love the ease of inner office connections and the reminders Fathom provides. I have been using this for over a year and love it. Frequently the software's integration with our case management platform fails and information is lost or not transferred correctly. One of my favorite features is that voicemails are accessible by email which makes it easy to share with other departments when needed.
Cloud Contact Center & Inside Sales Software for Salesforce
What users mention about NewVoiceMedia See all reviews Did not even know who our Account Manager was till we decided to cancel the contract. The app runs on obsolete technology. Really disappointed with the overall experience. Did not receive any onboarding, adoption or ongoing support from their end despite having paid for professional services.
Advanced, cloud-based computer telephony integration
100% cloud phone for startups and SMBs
Virtual contact center software
Multi-channel customer relations management platform
Cloud contact and call center software
What users mention about Five9 See all reviews Very easy to use, good reporting, and great support. Our implementation manager was there during and after the implementation phase. Conrad is fantastic to work with, he has made our transition to Five9 dialers so easy and wonderful. This was not a trivial project, but John and his team were focused and committed to a successful timely implementation and they achieved one.
360° Office Automation Solutions
Call center software in the cloud
Omnichannel contact management with compliance
Contact Center Solutions for Customer Experience Excellence
All-in-one Contact Center Software
B to B VoIP Solutions, Call Center Software
Omni-channel cloud contact center
What users mention about Connect First See all reviews This is a great software, the outstanding technical support makes the difference. I highly recommend Connect First. Customer service is amazing and a great product. Easy to use and up time is excellent. There is nothing better than working with a forward thinking company that provides great service.
Integration Platform as a Service for contact centers
Virtual Call Center Software
Lead management software and CRM solution - The Power of Simplicity
What users mention about VanillaSoft See all reviews The platform has amazing reporting features all very attractive in one of the easy to access dashboard. Clients love the responsiveness we can offer to their questions and suggestions on how they can improve their campaigns. It is very user friendly and provides intelligent info and feedback on reporting for our clients. The layout is very simple yet effective.
Web-based predictive dialer software for call centers
What users mention about SpitFire See all reviews My experience with the representatives of this company and the software are always excellent. The Spitfire system is a wonderful piece of technology. It dials very fast - very easy to use - II have been using dialing systems for years and this is by far the very best on the market.
Unified Cloud Communications - Work Happy
What users mention about PanTerra Networks See all reviews Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra.
Lead Management for Call Centers and Sales Teams
Decision tree driven Interactive guides for customer service
What users mention about Yonyx See all reviews Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective. I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.
Cloud phone system & contact center software & services
What users mention about ShoreTel See all reviews ShoreTel provides easy access and controls. Call quality and clarity has been great. I like the ease of operation. Other than transferring calls, which takes a little getting used to, everything is good. What I enjoy the most about this product is that is very user friendly. The interface is easy to maneuver around.
QA Software for scoring (Calls/email/chat/social)
What users mention about Scorebuddy See all reviews Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis. We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch. Excellent, very user friendily and general feedback from staff is very positive.
Multi-channel call centre software
Interactive Troubleshooting Guides
Contact center management solution
Your extended call centre
Workforce optimization software for contact centers
Workforce management & optimization for contact centers
Call recording & workforce optimization solution
Cloud communication platform
Fully programmable cloud contact center platform
What users mention about Twilio Flex See all reviews Error messages when the software fails are not custom, so users may be confused when receiving an error call. Twilio is expensive, more so if you're making a lot of calls or sending messages. Ve also used their voice API and their authentication app, which are very good. They have very competitive prices and solid service. Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good).
Call center dialer software
Communication platform for sales & helpdesk teams
Streamline processes and tasks with interactive workflows
Communication solution for call management & distribution