Omnis Pricing, Features, Reviews & Comparison of Alternatives

Omnis

Contact center solution for customer engagement

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Omnis overview

What is Omnis?

Omnis is a cloud-based contact center solution which assists businesses of all sizes with contact management and call monitoring. Its key features include campaign management, interactive voice response, queue management and analytics.

Omnis is an omnichannel solution which integrates voice, SMS, web, chat, email and fax on a single platform. Agents can use this system to login to their queues, manage statuses and perform tasks as per their assigned skill. Teams can manage customer information and keep track of interactions across different channels. The solution comes with preview, power, progressive and predictive dialing and lets agents collaborate via an internal messenger.

Omnis allows users to design IVR projects such as auto-attendant, customer satisfaction surveys and call backs. It comes with an open API which enables integration with third-party software, services and devices. The solution is suitable for firms operating in industries such as retail, hospitality, healthcare, government, education and financial services.
www.mtsint.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Omnis screenshot: Omnis :  Daily statistics Omnis screenshot: Omnis : Interactions Omnis screenshot: Omnis : Internal messenger Omnis screenshot: Omnis : Auto-attendant

Omnis reviews

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Omnis pricing

Pricing options
Subscription
View Pricing Plans

Contact MTS for pricing details.

Omnis features

API
Chat
Email Integration
Instant Messaging
Monitoring
Multi-Channel Communication
Real Time Monitoring
Self Service Portal

Activity Dashboard (125 other apps)
Alerts / Escalation (79 other apps)
Automatic Notifications (107 other apps)
CRM Integration (97 other apps)
Customizable Branding (132 other apps)
Knowledge Base Management (107 other apps)
Reporting & Statistics (137 other apps)
Social Media Integration (89 other apps)
Support Ticket Management (85 other apps)
Surveys & Feedback (95 other apps)
Third Party Integration (158 other apps)
Workflow Management (87 other apps)

Additional information for Omnis

Key features of Omnis

  • Blended Call Center
  • Call Center
  • Call Logging
  • Computer Telephony Integration
  • Contact Center
  • Custom Dashboard
  • GDPR Compliance
  • Inbound Call Center
  • Interactive Voice Response
  • Internal Messenger
  • Manual Dialer
  • Multiple Scripts
  • Outbound Call Center
  • Predictive Dialing
  • Progressive Dialer
  • Progressive Dialing
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
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