OneContact CC - 2026 Pricing, Features, Reviews & Alternatives

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres within a single interface, and aims to provide a personalized customer experience across all touchpoints.

With the aim of improving customer satisfaction, increasing staff productivity, and providing a consistent contact experience, OneContact CC offers features such as intelligent call distribution, multi-media interactions, interactive voice response (IVR), video support, employee monitoring, reporting, e-learning, gamification, and more. OneContact CC facilitates omnichannel management with the ability to provide customer support via voice calls, video calls, instant messaging, email, fax, social networks such as Facebook and Twitter, and Skype, and agents are able to handle multiple interaction sessions at once.

Both inbound and outbound calls can be managed within OneContact CC, with intelligent call distribution for inbound queries based on employee skills, language, age, contact history, and more. Outbound calls also benefit from a predictive algorithm which automatically dials numbers and routes only successful calls to agents. Supervisors can monitor individual agent and overall contact centre performance with the OneSupervisor feature which provides graphical data reports, voice and screen recordings, and KPIs, and e-learning courses can be assigned to agents that require further training.