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OXON

Cloud-based contact center management software

Table of Contents

Is this product right for your business?

Find out with a

OXON - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

OXON overview

What is OXON?

OXON is a cloud-based contact center management system that offers SMBs and enterprises a single and centralized platform from which to manage customer communication. Incorporating web-chat, SMS and voice calls, OXON aims to provide users with a simple and efficient contact center solution.

Designed to enhance customer communication, OXON allows users to manage customer contact through distinct channels including inbound and outbound calling, email, web-chat, SMS and social networks. To manage existing customers successfully, OXON enables users to provide real-time web assistance via video, voice call or text chat. Moreover, since users have access to a shared inbox for email and social media queries, users can also resolve customer support tickets quickly.

Besides business communication management, OXON promotes agent management and customer experience insights. Users can determine agent work hours, objectives and support channels as well as gain valuable and actionable performance insight from OXON’s analytics and reporting technology. OXON also includes speech, voice and text analytics capabilities which serve to optimize workforce performance by tracking agent and customer conversational interactions.

Key benefits of using OXON

OXON includes historical reports and interactive real-time dashboards, providing users with valuable business and agent operational performance insight.

OXON facilitates agent activity time tracking, granting users greater visibility into agent activity and performance.

OXON utilizes artificial intelligence technology to analyze customer interactions with agents, giving users the data to understand exactly which words and phrases are most successful for converting sales

With access to video, text chat and click to call, users can assist customers quickly and effectively in real time.

OXON supports Facebook and Twitter integration, enabling customers to reach out and communicate with agents conveniently.

Starting price

39per feature /
per month

Alternatives

with better value for money

OXON’s user interface

Ease of use rating:

4.9

(14)

OXON reviews

Overall rating

4.9

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.36/10

Rating distribution

Pros

“As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.”

Mantas L.

Head of purchasing and sales

“The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface.”

Peter B.

Director

“Very good overall experience. Have not seen anything better in terms of product value for money.”

Ivan B.

Director

Cons

“Sometimes lags for 5 minutes but this happens once in two months so i'ts reasonable.”

Janki D.

Client Services Manager

“We would pay more if they offered more functions that we need.”

Vivien W.

Client Services Manager

“How thamey are dealing with problem solving and so on.”

Mantas L.

Head of purchasing and sales

Who uses OXON?

Based on 14 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Retail

Logistics and Supply Chain

Staffing and Recruiting

Telecommunications

Others

Use cases

- Not enough reviews

OXON's features

Features rating:

4.6

(14)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

(0)

API

(0)

Automatic call distribution

(0)

Blended call center

(0)

Call center management

(0)

Call list management

(0)

Call logging

(0)

Call monitoring

(0)

Call recording

(0)

Call routing

(0)

Call scripting

(0)

Campaign management

(0)

Chat/Messaging

(0)

Computer telephony integration

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer history

(0)

Email management

(0)

Employee scheduling

(0)

For call centers

(0)

Inbound call center

(0)

IVR

(0)

Labor forecasting

(0)

Live chat

(0)

Manual dialer

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Outbound call center

(0)

Performance management

(0)

Performance metrics

(0)

Predictive dialer

(0)

Progressive dialer

(0)

Queue management

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Social media integration

(0)

Surveys & feedback

(0)

Voice mail

(0)

OXON alternatives

OXON

4.9

(14)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

5.0

Customer Support

4.5

VICIdial

4.7

(264)

visit website

Starting from

400

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.7

Value for Money

4.8

Customer Support

4.6

Dialing Innovations Call Center Application Suite

4.8

(14)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.9

Value for Money

4.9

Customer Support

4.5

Ringover

4.7

(823)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.5

Customer Support

4.6

OXON pricing

Value for money rating:

5.0

(14)

Starting from

Per month

Per Feature

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about OXON price and value

Value for money rating:

5.0

(14)

To see what individual users think of OXON's price and value, check out the review snippets below.

“As i mentioned before there is plenty of fish like this solution in the market. Biggest advantage is this platform could be arrange to your business needs.”

Mantas L.

Head of purchasing and sales

“The best part I love about Oxon is the fast, simple, minimalistic and easy-to-use interface.”

Peter B.

Director